NASPA New Otani is a highly regarded hotel, offering a harmonious blend of accessibility, comfort, and exceptional service. Its prime location near Echigo-Yuzawa station makes it a convenient choice for travelers, especially ski enthusiasts, benefiting from its proximity to both the station and ski resort. The peaceful surroundings provide a tranquil retreat, complemented by the hotel's well-maintained facilities.
The breakfast experience is a standout feature, with a buffet offering a wide variety of delicious and high-quality options that cater to diverse tastes. The attentive and friendly breakfast staff add to the positive dining experience, making mornings delightful. Despite some room for improvement in terms of venue ambiance and variety over consecutive days, guests find the breakfast to be a worthwhile indulgence.
Dinner at the hotel also receives praise for its taste and quality, though it is sometimes perceived as expensive. Nevertheless, the flavor and variety of the dinner buffet often leave guests satisfied, contributing to the hotel's culinary appeal.
Guests are consistently impressed by the spacious and comfortable rooms. The tatami-style rooms blend traditional Japanese aesthetics with modern comforts, creating a luxurious atmosphere. Visitors appreciate the cleanliness and thoughtful amenities, with some even enjoying unexpected upgrades to suites. The picturesque views from the rooms further enhance the experience.
Cleanliness is a hallmark of NASPA New Otani, with spotless rooms and well-maintained public baths. Despite some dated furniture, the hotel's dedication to maintaining a pristine environment is evident. Families appreciate the facilities and play area for children, adding to the hotel's family-friendly appeal.
The staff at NASPA New Otani are frequently lauded for their politeness and helpful nature. Their positive and accommodating demeanor ensures a pleasant stay for all guests, with the front desk, in particular, providing excellent support despite occasional language barriers.
Overall, NASPA New Otani delivers a memorable stay with its strategic location, high-quality dining options, comfortable accommodations, and exceptional staff service, making it a preferred choice for both relaxing retreats and active adventures.
Fuji Lake Hotel, nestled by the serene Lake Kawaguchi, is celebrated for its prime location with stunning views of Mount Fuji, particularly when the weather is clear. The tranquil setting offers a peaceful ambiance while being conveniently close to popular attractions like Kawaguchiko Station and the Fuji San ropeway. Accessibility is further enhanced by a bus stop right outside and a free shuttle service.
Guests highlight the hotel's beautiful scenery, excellent facilities, including an in-house onsen and spacious, airy rooms. The staff's friendliness and attentiveness further enhance the overall experience, making it a highly recommended choice for travelers seeking natural beauty and convenience.
The breakfast buffet receives high praise for its quality and variety with both Japanese and Western options and spectacular views of Mount Fuji and Lake Kawaguchi from the top-floor restaurant. Dinner also stands out for its richness and quality with specialties like tender steak, fresh sashimi, wagyu beef and bluefin tuna being particularly notable. The inclusion of all-you-can-drink sake and beer adds value to the dining experience.
Rooms are spacious, well-equipped and offer breathtaking views, especially from the private onsen. Although some furnishings may appear outdated, the overall comfort and spectacular views overshadow these minor drawbacks. The hotel's cleanliness is consistently praised with well-maintained rooms and public areas contributing to a pleasant stay despite occasional minor issues.
The staff is renowned for their exceptional dedication, friendliness and helpfulness, ensuring guests feel comfortable and informed throughout their stay. The spa experience is another highlight with various onsen options providing relaxation and stunning views of Mount Fuji and the lake.
While the pool receives mixed reviews, the onsen facilities make up for it. The hotel is particularly family-friendly, offering amenities for all ages and ensuring a welcoming atmosphere for families with young children and elderly members alike.
The beds, featuring both traditional futons and conventional options, offer a spacious and cozy sleeping environment. There are diverse preferences regarding firmness, but overall, the bedding contributes to a good night's rest.
Lastly, Fuji Lake Hotel is deemed a luxury retreat, offering high-value amenities and exceptional experiences that justify its premium pricing. Despite being on the pricier side, guests feel that the convenience, spacious rooms and divine private open-air baths provide excellent value, solidifying the hotel's status as a premium destination. The combination of breathtaking views, exceptional service, luxurious amenities and family-friendly facilities makes Fuji Lake Hotel a top choice for travelers seeking a memorable and relaxing stay amidst stunning natural beauty.