4-Star HotelSummary of reviews related to the '4 Star' categoryBalneario Cervantes presents a mixed experience to its guests, offering a blend of commendable features and areas needing improvement. The highlights include very comfortable accommodations with complete cleanliness and tranquility contributing to a pleasant stay. Guests appreciate the air conditioning when it functions as expected for a four-star establishment, though it can occasionally be noisy. The hotel boasts a nice spa and a super clean pool, which many find enjoyable and reasonably priced.
However, several aspects fall short of the four-star promise. Many reviews comment that the facilities and services do not consistently meet a four-star standard. Breakfast often receives criticism for being too basic with guests finding it insufficient compared to what they expect from a hotel of this caliber. The family rooms, although adequately sized, are accompanied by outdated decorations and small beds, hinting at a need for renovations. Some guests also note a general lack of maintenance across the facilities.
In terms of overall value, the quality of the hotel is considered justifiable for its price, but not quite matching the high expectations set by its star rating. Despite offering some four-star quality experiences, such as the spa and cleanliness, Balneario Cervantes often leaves its guests feeling that more is needed to fully align it with the four-star category.
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