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Summary of reviewsHotel Rao consistently impresses with its strategically advantageous location, offering guests easy access to local landmarks, the university, Julius Mall and the airport. Its central yet quiet neighborhood provides a peaceful retreat while being well-connected to public transportation. The proximity to neighborhood shops and gas stations further enhances the convenience, making it an ideal base for exploring the city.
Guests have mixed feelings about the breakfast at Hotel Rao. Many praise its deliciousness, cleanliness and selection, especially the good coffee and variety of dishes. Nonetheless, there are criticisms regarding the limited options, lack of variety and occasional low-quality food, suggesting room for improvement to meet diverse expectations.
The hotel's restaurant has been praised for its good quality food, reasonable prices and the convenience of a downstairs dining option with a terrace. However, there are occasional remarks about unenthusiastic staff and the restaurant's early closing time, which some guests find inconvenient.
Rooms at Hotel Rao receive exceptional praise for their spaciousness and cleanliness. Guests frequently highlight the large, well-maintained rooms and spotless bathrooms. The comfort, quiet environment and presence of balconies contribute to a pleasant stay, despite occasional mentions of smaller room sizes and minor issues with shower designs.
Cleanliness is a standout feature at Hotel Rao with numerous guests commending the diligent cleaning staff and well-maintained rooms. The hotel's commitment to hygiene and daily room cleaning leaves a positive impression, making it an inviting choice for travelers.
The staff at Hotel Rao are generally appreciated for their friendliness, professionalism and attentiveness. While most interactions are positive, there are occasional reports of unhelpful or unfriendly behavior from some individuals. However, the overall sentiment remains positive, highlighting a team largely dedicated to making guests feel welcome and cared for.
Parking at Hotel Rao is convenient for many with a large, supervised parking lot and good overall availability. Nonetheless, some guests experience challenges with access and availability, occasionally needing to find nearby parking options.
The beds receive mixed feedback with many guests finding them very comfortable, praising the quality of the mattresses and bedding. Yet, some find the beds too soft, affecting their sleep quality. Issues such as torn bedding and uncomfortable pillows are also noted, indicating areas for improvement.
Finally, Hotel Rao delivers a satisfactory experience for a three-star establishment, offering good value for money with clean and spacious rooms, a standard breakfast and overall pleasant facilities. While not luxurious, it provides budget-friendly accommodation that often exceeds typical three-star expectations. Show more
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Categories
3-Star Hotel
This hotel offers comfortable accommodations and is known for its good service. It is conveniently located in Cluj-Napoca, providing easy access to the city's attractions.
Hotel for Honeymoon
Hotel with Parking
Room Types
Standard Twin RoomThis air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Deluxe Double Room with BalconyThe spacious double room features air conditioning, a wardrobe, a balcony with city views as well as a private bathroom boasting a bath. The unit has 1 bed.
One Double Bedroom Suite Opening to a balcony, this suite features air conditioning, a flat-screen TV and a minibar.
Deluxe Twin RoomThe spacious twin room provides air conditioning, a wardrobe, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Standard Double RoomThis air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
One Twin Bedroom SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with cable channels, a wardrobe, a sofa, parquet floors as well as city views. The unit offers 3 beds.
Guest Reviews
8.4
Very Good
Location
Hotel Rao enjoys a strategically advantageous location that has garnered praise from numerous guests. Situated close to significant landmarks, it provides easy access to the local university and is within a comfortable walking distance from Julius Mall, making it ideal for visitors interested in shopping. The hotel’s proximity to the airport also enhances its appeal, particularly for travelers with early or late flights.
The central placement of the hotel means guests are well-positioned to explore the city with public transport options like buses and taxis readily accessible. Being in a quiet neighborhood further enhances the experience, providing a peaceful retreat away from the hustle and bustle of downtown, yet still close enough to enjoy a leisurely stroll to the city center. For those interested in events, the location offers an advantageous spot for catching the bus to Electric Castle.
Additionally, the convenience of nearby neighborhood shops, gas stations and other points of interest adds a layer of ease to guests' stays. Visitors appreciate the quiet area away from traffic noise, underscoring Hotel Rao's balance between centrality and tranquility. Whether passing through or taking a short trip to the old town, this hotel offers a well-rounded, well-connected base for exploring the city.
Breakfast
Guests' experiences with the breakfast at Hotel Rao were mixed, highlighting both positive and negative aspects. Many found the breakfast to be good, delicious and even excellent at times, praising its diversity and cleanliness. Recurring positive comments mentioned the breakfast being plentiful with good coffee and a nice selection of dishes.
However, numerous guests expressed dissatisfaction with the breakfast. Common criticisms included a lack of variety, limited options and low-quality food. Some lamented the absence of key items like fruits orange juice, pastries and a toaster. The buffet was often described as basic with simple, cheap dishes that didn't meet the hotel's overall quality. Several guests also noted that the breakfast was only available in a buffet style on weekends and the options could be inconsistent, sometimes switching between buffet and à la carte.
In summary, while some guests enjoyed a fulfilling and tasty breakfast experience at Hotel Rao, others found it lacking in variety and quality, suggesting room for improvement to meet diverse expectations.
Dinner
Hotel Rao's restaurant has received a mixture of feedback regarding the dining experience. On the positive side, many guests have praised the quality of the food, describing it as very good and on par with home-cooked meals. The menu is noted for being varied and reasonably priced, offering delicious choices including pizza. Guests also appreciate the presence of a terrace and the convenience of the restaurant being located right downstairs.
However, there are some criticisms that cannot be overlooked. A few guests mentioned that the restaurant staff lacked enthusiasm and attentiveness. Furthermore, the restaurant closes at 10 PM, which some guests found inconvenient, especially since water cannot be purchased after hours. Despite these drawbacks, the clean and friendly atmosphere, along with good food, makes dining at Hotel Rao an overall pleasurable experience.
Rooms
Hotel Rao's rooms have garnered exceptional praise for their spaciousness and cleanliness. Many guests consistently highlight the ample size of the rooms, describing them as large, spacious and big with plenty of room to move around comfortably. The rooms are also frequently noted to be very clean and well-maintained. The cleanliness extends to the bathrooms, although a few reviews mention that the shower design can cause flooding due to poorly defined shower areas.
Comfort is another common theme with many guests finding the rooms comfortable and pleasant. The presence of balconies in some rooms adds to the appeal, offering a quiet retreat for guests. The accommodation's quiet environment and comfortable beds further enhance the restful experience. Phrases such as "very clean and pleasant room" and "warm room" also indicate a welcoming and cozy atmosphere.
While most feedback is positive, there are occasional mentions of smaller room sizes and tiny bathrooms, but these are generally overshadowed by the overwhelmingly positive comments about the spacious alternatives. Overall, the combination of large, clean and comfortable rooms makes Hotel Rao a compelling choice for a pleasant stay.
Beds
Hotel Rao has received mixed feedback concerning the beds from its guests. On the positive side, there are numerous mentions highlighting the comfort of the beds with guests frequently noting that the beds and bedding are very comfortable. Several guests praised the quality of the mattresses, describing them as good and comfortable.
However, there are some consistent issues that couldn't go unnoticed. A recurring complaint is that the beds are too soft, making them uncomfortable for sleep for some guests. Additionally, issues such as bedding being torn, uncomfortable pillows and ants in the bed were pointed out. A few reviews also mentioned problems with room arrangements, such as rooms intended for two adults and a child but providing only two single beds and single beds being pushed against walls.
Overall, while the comfort level of the beds at Hotel Rao is generally praised, there seems to be a need for addressing the concerns related to bed softness and occasional room arrangement issues to ensure a consistently restful experience for all guests.
Cleanliness
Hotel Rao has garnered considerable praise for its cleanliness standards, consistently receiving positive remarks from guests. Review highlights often mention the hotel being exceptionally clean with guests frequently noting the clean and well-maintained rooms. The hotel's commitment to daily room cleaning has been appreciated, contributing to an overall impression of impeccable cleanliness. Many guests have singled out the spotless bathrooms and clean, comfortable rooms as standout features. The hotel's staff, particularly the cleaning team, have been described as friendly and diligent, striving to maintain a high level of hygiene. Despite a few mentions of superficial cleaning and areas where hygiene could be improved, the overwhelming sentiment is that Hotel Rao provides a very clean and pleasant environment, making it a commendable choice for travelers seeking well-kept accommodations.
Staff
Hotel Rao's staff generally receive commendable praise for their friendliness and helpfulness. The personnel are frequently described as kind, professional and attentive to guest requests. Many reviewers noted the welcoming nature of the staff and their readiness to assist with various needs, which creates a positive experience for visitors. The reception team, in particular, stands out for their efficiency and professionalism with multiple mentions of their helpfulness and prompt response to requests.
However, not all feedback is glowing. Some guests encountered indifferent and even unfriendly attitudes, particularly from certain individuals, including a restaurant manager. A few incidents of staff being unhelpful or rude are also reported, indicating that while many members of the team excel in customer service, inconsistencies remain. Despite these occasional issues, the prevailing sentiment highlights a team largely characterized by friendliness and a commitment to making guests feel welcome and cared for.
Parking
The parking situation at Hotel Rao offers a mix of conveniences and challenges for guests. On the positive side, the hotel provides private parking and has a large, supervised parking lot available. Parking is available on-site and the spacious, guarded areas are appreciated by many guests. Also, parking availability is generally reported as good with nearby parking options for those who need them.
However, some guests found parking less ideal. While there is parking space included, not all parking is on the hotel premises, sometimes requiring guests to park nearby. Access to the hotel parking can be difficult with occasional reports of insufficient parking spaces and no parking close to the hotel itself. For those arriving by car, this might pose a challenge.
3 Star
Hotel Rao offers a satisfactory experience for those seeking a solid three-star hotel at a reasonable price. Guests frequently commend the good price-performance and value for money, highlighting the hotel's clean and spacious rooms that reflect the online pictures accurately. While not luxurious, the facilities maintain good conditions as expected for this category. The breakfast is standard but includes good coffee, adding to the overall pleasant experience. Some may feel the hotel exceeds typical three-star expectations, yet it remains positioned as a budget-friendly option.
No, Hotel Rao doesn't have any pool.
No, a spa isn't available at Hotel Rao.
No, Hotel Rao doesn't allow dogs.
Yes, parking facilities are available at Hotel Rao.