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Summary of reviewsComfort Suites Columbia Northeast - Fort Jackson enjoys an ideal and strategic location, earning plaudits for its easy access to Fort Jackson base, nearby highways and a variety of restaurants, shopping centers and essential amenities. The hotel's private yet accessible setting strikes a perfect balance for both relaxation and convenience, making it well-suited for diverse travel needs.
Guests have positively commented on the hotel's breakfast offerings which include items like bacon, sausage, waffles, turkey sausage and quick bites such as fruit and yogurt. Many appreciated the variety and the inclusion of both hot and continental choices, considering it a standout part of their stay. However, some identified areas for improvement, such as ensuring food is sufficiently hot, restocking items and providing healthier options.
The rooms at Comfort Suites Columbia Northeast - Fort Jackson have been praised for their spaciousness, cleanliness and comfort with many highlighting the large, pleasant setups suitable for families. Despite these positives, there have been some complaints regarding cleanliness issues, broken items, outdated furniture and construction disruptions.
Cleanliness is a notable strength of the hotel with many commending the overall clean environment and the diligent, friendly staff. Yet, inconsistencies were noted with some guests pointing out issues in rooms and the indoor pool area.
Staff at Comfort Suites Columbia Northeast - Fort Jackson are consistently recognized for their friendliness, helpfulness and professionalism, which significantly enhances the guest experience. The efforts of the front desk, night staff and cleaning crew are particularly appreciated.
The indoor pool, while clean and spacious, has faced criticism for frequent closures, cold temperature and high chlorine levels. These operational and maintenance issues have detracted from the enjoyment for some guests.
Beds at the hotel are largely praised for their comfort with many guests enjoying restful sleep. However, there were occasional remarks about cleanliness issues and the condition of some mattresses. Overall, the beds are regarded as a strong point of the accommodation.
In summary, Comfort Suites Columbia Northeast - Fort Jackson provides a convenient, comfortable and friendly stay with room for enhancements in certain areas like breakfast variety, room maintenance and pool accessibility. Show more
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Categories
3-Star Hotel
This hotel offers suite-style accommodations with amenities such as free breakfast and a fitness center. Its location near Fort Jackson provides convenient access for military families and visitors, as well as easy access to other attractions in Columbia.
Hotel with Indoor Pool
The hotel is equipped with an indoor pool. It is a practical choice for those needing convenient access to Fort Jackson.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Room Types
King Suite - Non-SmokingThis room features a sofa bed, a microwave and a refrigerator.
Queen Suite with Two Queen Beds - Non-SmokingThis room features a sofa bed, a microwave and a refrigerator.
Suite with Two Queen Beds - Accessible/Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. This suite has air conditioning, heating and a flat-screen TV with cable channels.
King Suite with Roll-In Shower - Accessible/Non-SmokingProviding free toiletries, this suite includes a private bathroom with a shower and a hairdryer. This suite provides air conditioning and a flat-screen TV.
King Suite with Accessible Tub - Accessible/Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. This suite has air conditioning, heating and a flat-screen TV with cable channels.
King Suite - Non SmokingThis suite has air conditioning, heating and a flat-screen TV with cable channels.
Guest Reviews
7.2
Good
Location
Comfort Suites Columbia Northeast - Fort Jackson enjoys a prime location, earning praise for its proximity to the Fort Jackson base, just a convenient 10-minute drive away. Many guests found the location excellent for their needs, particularly if visiting the base or attending functions there. The hotel is near the highway and interstate, ensuring easy access and smooth travel.
The area surrounding the hotel is bustling with a variety of restaurants and fast food options, making dining choices plentiful. Guests appreciate the nearby shopping centers, gas stations and stores, which add convenience to their stay. The location is described as private yet close to essential amenities, striking a perfect balance for both relaxation and accessibility.
The facility itself is noted for its cleanliness and comfort with a friendly staff that further enhances the guest experience. Travelers found the hotel’s setting favorable for a quiet stay while being close to the events and activities they planned. Overall, Comfort Suites Columbia Northeast - Fort Jackson offers an ideal and strategic location that meets diverse travel needs.
Breakfast
The breakfast at Comfort Suites Columbia Northeast - Fort Jackson garnered varied feedback from guests. Positively, many found the breakfast offerings to be enjoyable, highlighting items like bacon, sausage, waffles and quick bites such as fruit and yogurt. Several guests noted a good variety of options, including turkey sausage and appreciated the inclusion of both hot and continental choices. Some considered the breakfast a standout part of their stay, describing it as awesome and delicious.
However, there were also comments pointing out areas for improvement. Some guests felt the breakfast was ordinary and could have been hotter with mentions of limited restocking of items and food running out early in the morning. There were also remarks about the lack of healthier options like whole wheat bread and oatmeal and critiques regarding the non-availability of certain items like meat or coffee.
Additionally, during the pandemic, the breakfast was served in paper bags, which received mixed reviews. While some found it satisfactory, others were disappointed by the lack of variety and nutritional balance in the to-go breakfasts. Overall, while some guests enjoyed the breakfast experience, others suggested areas for enhancement to better meet their expectations.
Rooms
Comfort Suites Columbia Northeast - Fort Jackson receives mixed reviews regarding its rooms. Many guests appreciate the spaciousness, cleanliness and comfort of the rooms, highlighting them as roomy enough for families and featuring comfortable beds. Several reviewers note the rooms' pleasant setup and size, describing them as clean and elegant. The furniture in some rooms is new and overall, the hotel exceeds some guests' expectations.
However, the hotel also faces criticism. Some rooms had cleanliness issues with a noticeable few not meeting guests' standards initially. There were complaints about broken items in the bathroom, non-functioning card keys and outdated furniture. A few guests encountered unpleasant odors and dirty carpets. Construction within the building and quality issues in some rooms were mentioned as well.
Overall, while the positive aspects of Comfort Suites Columbia Northeast - Fort Jackson focus on room size and comfort, there are areas needing improvement, particularly regarding maintenance and cleanliness.
Beds
Visitors to Comfort Suites Columbia Northeast - Fort Jackson have had mixed experiences regarding the beds at the hotel. Consistently praised for their comfort, many guests reported having great nights of sleep owing to the very comfortable and super comfy beds. The rooms are described as large and providing a good size, contributing to a positive stay. Nonetheless, there were several concerns mentioned, including issues with bed cleanliness such as stains on the sheets and pillows and some beds and mattresses being lumpy or too soft. Despite these drawbacks, the overall sentiment leans towards the beds being a strong point of the accommodation with many guests noting their enjoyment of the comfortable sleeping arrangements.
Cleanliness
Comfort Suites Columbia Northeast - Fort Jackson has garnered mixed feedback regarding its cleanliness. On the positive side, many guests have commended the hotel for its clean rooms and overall clean environment, describing the property as exceptionally clean and noting the cleanliness of individual rooms and facilities. Visitors have appreciated the well-laid-out and comfortable atmosphere maintained by diligent and friendly staff.
Several reviews specifically highlight the very clean and spacious rooms, emphasizing a sense of cleanliness and comfort throughout their stay. The hotel's cleanliness extends to public spaces, reinforcing a generally favorable impression of the establishment.
However, several critical mentions contrast these positive notes. Some guests reported issues like dirty bathrooms and floors, a pervasive smell of marijuana and unclean comforters, which indicate inconsistencies in maintaining cleanliness standards. The indoor pool area also received negative remarks regarding its cleanliness and temperature.
Despite some areas needing attention, the predominant sentiment leans towards a clean and comfortable stay, bolstered by a supportive staff.
Staff
The staff at Comfort Suites Columbia Northeast - Fort Jackson consistently receive high praise for their friendliness, helpfulness and professionalism. Guests frequently highlight the welcoming and pleasant demeanor of the front desk personnel with specific mentions of individuals who exemplify exceptional customer service. The night staff and cleaning crew also receive commendations for their friendliness and kindness. Staff efforts to address guest concerns and their ability to facilitate smooth room changes are noted positively. Overall, the excellent customer service from all staff members greatly enhances the guest experience at this hotel.
Pool
The indoor pool at Comfort Suites Columbia Northeast - Fort Jackson has received mixed reviews from guests. On a positive note, visitors have appreciated the clean and spacious indoor pool area, describing it as a relaxing and enjoyable amenity of the hotel. Some guests specifically mentioned that they liked the pool and found it to be great fun.
However, several reviews noted that the pool was frequently closed, either for renovations, repairs or updates, leading to disappointment among many guests who couldn't use it during their stay. Additionally, some visitors commented on the pool being uncomfortably cold, not heated or having too much chlorine, which affected their overall experience. While the pool has potential, these operational and maintenance issues seemed to prevent guests from fully enjoying this feature of the hotel.
Yes, Comfort Suites Columbia Northeast - Fort Jackson has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Suites Columbia Northeast - Fort Jackson.
No, Comfort Suites Columbia Northeast - Fort Jackson doesn't allow dogs.
No, parking facilities aren't available at Comfort Suites Columbia Northeast - Fort Jackson.
Yes, Comfort Suites Columbia Northeast - Fort Jackson has a gym.