4-Star HotelSummary of reviews related to the '4 Star' categoryWhile El Homs Palace Hotel claims to be a four-star establishment, many reviews suggest that the hotel falls short of its rating. Although staff assistance meets the four-star standard and the reception team is noted for being prompt in addressing concerns, other aspects of the hotel experience are less satisfactory. Numerous reviews highlight issues such as outdated facilities, lack of heating and insufficient breakfast provisions, which do not align with expectations for a four-star hotel. Cleanliness has also been questioned and some guests experienced inconveniences like flooding bathrooms. Overall, the hotel appears to need significant improvements to truly meet the four-star criteria.
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