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Summary of reviewsThe Best Western Buffalo Inn & Suites receives positive feedback from guests, largely due to its strategic location, attentive staff, and well-maintained facilities. Visitors frequently highlight the hotel's proximity to the airport, major routes, and local dining options, making it an ideal base for both leisure and business travelers. Its location near attractions such as Niagara Falls and suitability for events like Black Friday shopping further add to its appeal.
Guests appreciate the included breakfast, which offers a satisfying range of options like sausage, bacon, eggs, and waffles, alongside attentive service and a clean dining environment. While some desire more diverse options for dietary needs and fresh brewed coffee, the breakfast is generally seen as a valuable amenity.
Rooms at the hotel are commended for their cleanliness, modern design, and amenities. Visitors consistently report a peaceful and relaxing stay, with the spacious layouts and recent renovations enhancing comfort. Though isolated issues such as stained sheets and a leaking shower were noted, these are exceptions to the overall satisfaction expressed by guests.
The hotel maintains a high standard of cleanliness, from the tidy rooms to the well-kept property. Beds are also frequently described as very comfortable, contributing to restful nights.
Staff members receive high praise for their friendliness and professionalism, with many guests describing a welcoming and supportive atmosphere throughout their stay. This dedication to customer service fosters a pleasant guest experience, which, despite occasional complaints, is generally positive.
Overall, the Best Western Buffalo Inn & Suites offers a commendable stay, balancing a convenient location, clean accommodations, and warm service, making it a favourable option for travelers.
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