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Accessible Hotels with Spa in Cozumel
97 HOTELS IN COZUMELRanking can be influenced by the commissions we receive.
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Summary of reviews
Soul Beach Hotel & Spa in Playa del Carmen is widely praised for its excellent location, being conveniently close to the vibrant Fifth Avenue and just steps away from the beach. This strategic position allows guests to easily explore local attractions while enjoying a tranquil and serene environment.
The hotel excels with its clean and spacious rooms, characterized by modern décor and thoughtful layouts. Comfort is a recurring theme in guest reviews with cozy beds, pillows and additional amenities such as kitchenettes and elegantly designed balconies. The rooftop pool is particularly notable, offering beautiful panoramic views, a relaxing atmosphere and an overall pleasant experience for guests.
The hotel's staff receives high marks for their friendliness and helpfulness with the reception and service personnel enhancing guests' overall experience through their attentive and welcoming demeanor. Specific individuals like Mary, Martin and Arturo are often mentioned positively, contributing to a harmonious and enjoyable stay.
Although the breakfast offering garners mixed reviews with some appreciating the delicious and freshly prepared dishes, others find the selection limited and the service slow, especially due to the late breakfast hours. Dinner experiences are largely positive with specific dishes like shrimp and fish tempura tacos receiving high praise despite some concerns about the price and variety of the menu.
The spa facilities at Soul Beach Hotel & Spa are frequently highlighted as a must-visit. Guests appreciate the high-quality treatments, relaxing ambiance and beautiful design. However, the absence of free access and some services being seen as overpriced are noted as areas for improvement.
Cleanliness is another strong suit with most guests finding the rooms and facilities to be well-maintained and hygienic. Some occasional lapses do occur but do not overshadow the general perception of a pristine environment.
The WiFi experience at the hotel is mixed; while many guests enjoy reliable internet access, others report inconsistent performance, particularly in the rooms.
The hotel promises a desirable stay for beach lovers, thanks to its proximity to the beach. Appreciative reviews stress the convenience of the location for beach access. Beds and bedding receive particular commendation for their comfort, contributing to restful nights.
Overall, Soul Beach Hotel & Spa is a favored choice for travelers seeking a combination of convenience, comfort and friendly service in Playa del Carmen. While it may not fully live up to the five-star rating it advertises, it provides a quite appealing choice for a relaxing and pleasant vacation with some areas needing minor enhancements.
The hotel excels with its clean and spacious rooms, characterized by modern décor and thoughtful layouts. Comfort is a recurring theme in guest reviews with cozy beds, pillows and additional amenities such as kitchenettes and elegantly designed balconies. The rooftop pool is particularly notable, offering beautiful panoramic views, a relaxing atmosphere and an overall pleasant experience for guests.
The hotel's staff receives high marks for their friendliness and helpfulness with the reception and service personnel enhancing guests' overall experience through their attentive and welcoming demeanor. Specific individuals like Mary, Martin and Arturo are often mentioned positively, contributing to a harmonious and enjoyable stay.
Although the breakfast offering garners mixed reviews with some appreciating the delicious and freshly prepared dishes, others find the selection limited and the service slow, especially due to the late breakfast hours. Dinner experiences are largely positive with specific dishes like shrimp and fish tempura tacos receiving high praise despite some concerns about the price and variety of the menu.
The spa facilities at Soul Beach Hotel & Spa are frequently highlighted as a must-visit. Guests appreciate the high-quality treatments, relaxing ambiance and beautiful design. However, the absence of free access and some services being seen as overpriced are noted as areas for improvement.
Cleanliness is another strong suit with most guests finding the rooms and facilities to be well-maintained and hygienic. Some occasional lapses do occur but do not overshadow the general perception of a pristine environment.
The WiFi experience at the hotel is mixed; while many guests enjoy reliable internet access, others report inconsistent performance, particularly in the rooms.
The hotel promises a desirable stay for beach lovers, thanks to its proximity to the beach. Appreciative reviews stress the convenience of the location for beach access. Beds and bedding receive particular commendation for their comfort, contributing to restful nights.
Overall, Soul Beach Hotel & Spa is a favored choice for travelers seeking a combination of convenience, comfort and friendly service in Playa del Carmen. While it may not fully live up to the five-star rating it advertises, it provides a quite appealing choice for a relaxing and pleasant vacation with some areas needing minor enhancements.
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Pool
Rooftop Pool
Panoramic View Pool
Outdoor Pool
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Beach
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Summary of reviews
Dreams Tulum Resort & Spa is a top-notch resort, praised by guests for its beautiful location on the beach with stunning ocean views, amazing architecture that blends with the backdrop of Tulum and priority given to security. While the breakfast received mixed reviews, the majority of guests enjoyed the buffet and the variety of continental restaurants offered. The dining experience overall had mixed reviews with some guests raving about the food and others finding it mediocre or poor. The rooms are spacious, clean and comfortable, even though some guests experienced issues with maintenance. The resort is well-maintained and clean, despite some negative comments about room maintenance and seagrass on the beach. The staff is friendly, professional and outstanding with many guests praising their polite, helpful and entertaining nature. The pool and beach areas are beautiful and well-maintained, perfect for relaxing and enjoying the vacation. The resort is also family-friendly with facilities and activities for kids. While some guests complained about certain issues, overall, Dreams Tulum Resort & Spa is an exceptional five-star resort offering amazing amenities and services for a luxurious and enjoyable stay.
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Spa
Accessible
Luxury
From $237
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Summary of reviews
The Hyatt Vivid Playa Del Carmen All-Inclusive Adult Only Resort is highly regarded for its prime location nestled in the bustling heart of Playa del Carmen. Its proximity to the popular 5th Avenue, filled with shops, bars and restaurants, along with easy access to local attractions, offers guests the best of urban vibrancy and beachfront tranquility. The property itself is beautifully maintained, featuring clean rooms, scenic views and a pleasant overall ambiance.
Guests frequently commend the exceptional service and friendliness of the staff, from a warm welcome to attentive service throughout their stay. The team goes above and beyond to meet guests' needs, contributing to a memorable vacation experience. The cleanliness of both the rooms and common areas is consistently praised with well-maintained facilities enhancing the resort's elegant feel.
Positive reviews highlight the spaciousness, modernity and comfort of the rooms. Many appreciate features like luxurious beds, balconies with beautiful views and in-room amenities such as jacuzzis. Although there are occasional mentions of outdated rooms or the need for more thorough cleaning of the jacuzzis, the guest experience remains largely positive.
The breakfast experience is positively noted for its variety and quality, especially at the Spice restaurant. Despite minor drawbacks, such as the desire for more breakfast options and the absence of real fruit juices, the overall breakfast service leaves guests satisfied. Similarly, dinner options receive high praise, particularly the Asian-themed Asiana and Mediterranean-inspired Kalamata restaurants. Even though some find the selection limited or the food quality slightly below expectations, the all-inclusive package's overall variety and culinary offerings are well-received.
Guests generally enjoy the resort's pool facilities with fun activities and entertainment creating a lively atmosphere. The pools are described as beautiful and well-designed, though some note the need for longer pool hours and more space. Dining options near the pool and additional amenities like the gym and spa complement the overall positive poolside experience.
The beach gets mixed reviews with some guests finding it rocky and narrow, making swimming less enjoyable. Despite occasional seaweed and crowding issues, the hotel's efforts to maintain cleanliness are evident. While the beach may not always be a highlight, the resort's well-maintained environment compensates for any shortcomings.
The all-inclusive experience at Hilton Playa del Carmen is celebrated for its extensive food and drink offerings across seven restaurants. Although some note that not all premium items are included, the variety and quality of options available create a relaxing and enjoyable atmosphere.
Overall, Hilton Playa del Carmen stands out for its excellent location, high standards of cleanliness, comfortable accommodations and exceptional service, making it a top choice for those seeking a luxurious and relaxing getaway.
Guests frequently commend the exceptional service and friendliness of the staff, from a warm welcome to attentive service throughout their stay. The team goes above and beyond to meet guests' needs, contributing to a memorable vacation experience. The cleanliness of both the rooms and common areas is consistently praised with well-maintained facilities enhancing the resort's elegant feel.
Positive reviews highlight the spaciousness, modernity and comfort of the rooms. Many appreciate features like luxurious beds, balconies with beautiful views and in-room amenities such as jacuzzis. Although there are occasional mentions of outdated rooms or the need for more thorough cleaning of the jacuzzis, the guest experience remains largely positive.
The breakfast experience is positively noted for its variety and quality, especially at the Spice restaurant. Despite minor drawbacks, such as the desire for more breakfast options and the absence of real fruit juices, the overall breakfast service leaves guests satisfied. Similarly, dinner options receive high praise, particularly the Asian-themed Asiana and Mediterranean-inspired Kalamata restaurants. Even though some find the selection limited or the food quality slightly below expectations, the all-inclusive package's overall variety and culinary offerings are well-received.
Guests generally enjoy the resort's pool facilities with fun activities and entertainment creating a lively atmosphere. The pools are described as beautiful and well-designed, though some note the need for longer pool hours and more space. Dining options near the pool and additional amenities like the gym and spa complement the overall positive poolside experience.
The beach gets mixed reviews with some guests finding it rocky and narrow, making swimming less enjoyable. Despite occasional seaweed and crowding issues, the hotel's efforts to maintain cleanliness are evident. While the beach may not always be a highlight, the resort's well-maintained environment compensates for any shortcomings.
The all-inclusive experience at Hilton Playa del Carmen is celebrated for its extensive food and drink offerings across seven restaurants. Although some note that not all premium items are included, the variety and quality of options available create a relaxing and enjoyable atmosphere.
Overall, Hilton Playa del Carmen stands out for its excellent location, high standards of cleanliness, comfortable accommodations and exceptional service, making it a top choice for those seeking a luxurious and relaxing getaway.
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Golf
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Summary of reviews
Mahekal Beach Front Resort & Spa is widely acclaimed for its exceptional location in the heart of Playa del Carmen, perfectly balancing proximity to 5th Avenue's bustling restaurants, bars and shops with a serene and peaceful beachfront experience. This idyllic setting, featuring picturesque thatched chalets, lush gardens and beautiful grounds, makes it an ideal choice for first-time visitors, couples and families seeking both vibrant city life and a relaxing retreat. The property's direct beach access and tranquil atmosphere are consistently highlighted, along with the welcoming and family-friendly ambiance enhanced by excellent dining options and top-notch service.
The resort's breakfast offerings consistently receive high praise for their extensive, varied and delicious selection, particularly the buffet at Fuego which is often noted as a standout feature of guests' stays. While the dining experiences for lunch and dinner receive more mixed feedback, most guests commend the quality and variety of the cuisine with special attention given to Mayan specialties and unique vegan options.
Guest rooms at Mahekal Beach Front Resort & Spa are characterized by their stylish, rustic charm, cleanliness and spaciousness. Many guests enjoy the comfortable beds and well-decorated spaces, though there are occasional mentions of necessary updates and minor maintenance issues. Despite these, the overall guest experience is significantly enhanced by the friendly and attentive staff, who are consistently recognized for their exceptional service and hospitality.
The resort is also frequently praised for its pristine condition and cleanliness, from the well-manicured grounds to the immaculate rooms and facilities. Some minor critiques are noted regarding pool maintenance and the need for occasional room updates, but these do not overshadow the overwhelmingly positive sentiment.
The multiple pool options, complemented by picturesque views and clean surroundings, add to the resort's appeal as a relaxing getaway. While some guests mention a need for more cleaning and maintenance for certain pools, the overall ambiance remains highly appreciated.
Situated on a gorgeous, albeit narrow, beach, Mahekal Beach Front Resort & Spa offers a delightful coastal experience with stunning views and well-maintained surroundings. The private beach area ensures a sense of exclusivity and safety, though it can feel crowded at times due to its popularity and limited size.
For families, the resort provides a relaxed and welcoming environment with helpful staff and beautiful facilities. The lack of specific children's activities and organized entertainment is noted, yet families find joy in the overall experience and the resort’s accommodating nature.
Finally, the resort’s cozy bedding and inviting decor enhance the overall stay with many guests finding the beds to be very comfortable despite some occasional issues. The inclusion of room amenities like hammocks adds to the charm and comfort of the accommodations.
In summary, Mahekal Beach Front Resort & Spa excels in offering a harmonious blend of relaxation, superb hospitality and a picturesque beachfront setting, making it a noteworthy destination for travelers seeking a memorable and enjoyable escape.
The resort's breakfast offerings consistently receive high praise for their extensive, varied and delicious selection, particularly the buffet at Fuego which is often noted as a standout feature of guests' stays. While the dining experiences for lunch and dinner receive more mixed feedback, most guests commend the quality and variety of the cuisine with special attention given to Mayan specialties and unique vegan options.
Guest rooms at Mahekal Beach Front Resort & Spa are characterized by their stylish, rustic charm, cleanliness and spaciousness. Many guests enjoy the comfortable beds and well-decorated spaces, though there are occasional mentions of necessary updates and minor maintenance issues. Despite these, the overall guest experience is significantly enhanced by the friendly and attentive staff, who are consistently recognized for their exceptional service and hospitality.
The resort is also frequently praised for its pristine condition and cleanliness, from the well-manicured grounds to the immaculate rooms and facilities. Some minor critiques are noted regarding pool maintenance and the need for occasional room updates, but these do not overshadow the overwhelmingly positive sentiment.
The multiple pool options, complemented by picturesque views and clean surroundings, add to the resort's appeal as a relaxing getaway. While some guests mention a need for more cleaning and maintenance for certain pools, the overall ambiance remains highly appreciated.
Situated on a gorgeous, albeit narrow, beach, Mahekal Beach Front Resort & Spa offers a delightful coastal experience with stunning views and well-maintained surroundings. The private beach area ensures a sense of exclusivity and safety, though it can feel crowded at times due to its popularity and limited size.
For families, the resort provides a relaxed and welcoming environment with helpful staff and beautiful facilities. The lack of specific children's activities and organized entertainment is noted, yet families find joy in the overall experience and the resort’s accommodating nature.
Finally, the resort’s cozy bedding and inviting decor enhance the overall stay with many guests finding the beds to be very comfortable despite some occasional issues. The inclusion of room amenities like hammocks adds to the charm and comfort of the accommodations.
In summary, Mahekal Beach Front Resort & Spa excels in offering a harmonious blend of relaxation, superb hospitality and a picturesque beachfront setting, making it a noteworthy destination for travelers seeking a memorable and enjoyable escape.
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Luxury
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Summary of reviews
Alila Mayakoba is a luxurious and beautiful resort located in a breathtaking natural setting with a combination of wild jungle and beach resort. The property offers a pristine clean beach with excellent facilities and a 5-minute bike ride through mangroves is a nice experience. Guests love the jungle feel of the natural setting and transportation is easily available through bicycles spread throughout the resort. The breakfast is highly praised by guests with plenty of delicious and diverse options to choose from. The hotel offers a variety of great restaurant choices with incredible food and a great selection of different cuisines. The spacious rooms with big balconies provide views of the lagoon with crocodiles and turtles swimming in the river, while the modern amenities, big showers and beautiful interior design make the experience even more incredible. The hotel is exceptionally well kept with guests consistently praising its cleanliness and well-maintained facilities. The staff at Andaz Mayakoba by Hyatt receive overwhelming praise from guests for their exceptional service. The pool area is great and welcoming with plenty to do and the beach is nice and pristine clean. The hotel is perfect for families with young children with lots of activities to keep them entertained. Alila Mayakoba is a luxurious and classy stay that is sure to impress, offering an unforgettable experience despite being quite pricey.
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Yoga
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Beachfront
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Summary of reviews
Viva Maya by Wyndham, A Trademark All Inclusive Resort, enjoys a reputation for providing a largely satisfying and enriching experience for travelers. Nestled in the exclusive Playacar area, the resort's prime location garners high praise. Guests frequently commend its direct beach access, secure surroundings and close proximity to downtown Playa del Carmen, making it a convenient base for both relaxation and exploration of nearby attractions and shopping spots. The beauty and maintenance of the resort grounds contribute significantly to its charm.
The culinary experiences at Viva Maya By Wyndham evoke varied responses. Many appreciate the excellent and diverse options available at the specialty, themed and à la carte restaurants, particularly the Mexican and Mediterranean cuisines. However, the buffet offerings receive mixed feedback with some guests noting a lack of variety and repetitive dishes. Despite these criticisms, the positive dining experiences in specialty restaurants, coupled with the attentive and friendly service from the staff, create a pleasant overall dining atmosphere.
Rooms at the resort present a mixed bag of experiences. While many guests are pleased with the spaciousness, comfort and cleanliness of the rooms, others note that the decor and furnishings could benefit from significant updates and renovations. Attention to detail, especially in maintenance and cleanliness, is an area where improvements are needed to meet contemporary standards.
In terms of cleanliness, the resort generally impresses with clean rooms, pools and beaches. Regular and careful maintenance efforts are evident, although occasional lapses are reported in specific areas. This consistent focus on hygiene ensures a reassuring and comfortable stay for guests.
The staff at Viva Maya By Wyndham are a highlight for many visitors, frequently praised for their friendliness and attentiveness. The animation team, restaurant staff and room cleaning services receive particular commendation for their efforts in enhancing the guest experience. While service at times can fall short, instances of rudeness or inattentiveness are rare and do not overshadow the overall positive hospitality.
Wi-Fi connectivity at the resort is another aspect where experiences vary. While the common areas often benefit from reliable internet service, connectivity issues within the guest rooms detract from the experience. Efforts to improve the consistency and strength of the Wi-Fi signal throughout the resort are needed.
The spa at Viva Maya by Wyndham stands out as a valued feature with guests consistently praising the great massages and clean facilities, although some note the additional cost of the services. The resort’s pool area also receives mixed reviews. Guests enjoy the cleanliness, beauty and overall ambiance, but crowding and cleanliness issues are sometimes a concern. Improvements in maintenance and cleanliness, as well as extending pool operating hours, could enhance guest satisfaction.
The beach access and quality receive commendable reviews, characterized by clean, beautiful sand and well-organized water sports and activities. The resort’s efforts to mitigate seaweed issues and maintain cleanliness are well-received, contributing to an enjoyable seaside experience.
For families, Viva Maya by Wyndham provides a welcoming atmosphere with on-site kids daycare, family-friendly activities and spacious environments to relax and enjoy. These features make the resort a popular choice for family vacations, ensuring a comfortable and memorable stay for guests of all ages.
Overall, Viva Maya by Wyndham, A Trademark All Inclusive Resort, excels as a well-located, family-friendly destination with attentive staff, engaging activities and appealing dining options. Some areas may need attention, such as room updates and Wi-Fi improvements, but the resort delivers a largely positive and enjoyable experience for its guests.
The culinary experiences at Viva Maya By Wyndham evoke varied responses. Many appreciate the excellent and diverse options available at the specialty, themed and à la carte restaurants, particularly the Mexican and Mediterranean cuisines. However, the buffet offerings receive mixed feedback with some guests noting a lack of variety and repetitive dishes. Despite these criticisms, the positive dining experiences in specialty restaurants, coupled with the attentive and friendly service from the staff, create a pleasant overall dining atmosphere.
Rooms at the resort present a mixed bag of experiences. While many guests are pleased with the spaciousness, comfort and cleanliness of the rooms, others note that the decor and furnishings could benefit from significant updates and renovations. Attention to detail, especially in maintenance and cleanliness, is an area where improvements are needed to meet contemporary standards.
In terms of cleanliness, the resort generally impresses with clean rooms, pools and beaches. Regular and careful maintenance efforts are evident, although occasional lapses are reported in specific areas. This consistent focus on hygiene ensures a reassuring and comfortable stay for guests.
The staff at Viva Maya By Wyndham are a highlight for many visitors, frequently praised for their friendliness and attentiveness. The animation team, restaurant staff and room cleaning services receive particular commendation for their efforts in enhancing the guest experience. While service at times can fall short, instances of rudeness or inattentiveness are rare and do not overshadow the overall positive hospitality.
Wi-Fi connectivity at the resort is another aspect where experiences vary. While the common areas often benefit from reliable internet service, connectivity issues within the guest rooms detract from the experience. Efforts to improve the consistency and strength of the Wi-Fi signal throughout the resort are needed.
The spa at Viva Maya by Wyndham stands out as a valued feature with guests consistently praising the great massages and clean facilities, although some note the additional cost of the services. The resort’s pool area also receives mixed reviews. Guests enjoy the cleanliness, beauty and overall ambiance, but crowding and cleanliness issues are sometimes a concern. Improvements in maintenance and cleanliness, as well as extending pool operating hours, could enhance guest satisfaction.
The beach access and quality receive commendable reviews, characterized by clean, beautiful sand and well-organized water sports and activities. The resort’s efforts to mitigate seaweed issues and maintain cleanliness are well-received, contributing to an enjoyable seaside experience.
For families, Viva Maya by Wyndham provides a welcoming atmosphere with on-site kids daycare, family-friendly activities and spacious environments to relax and enjoy. These features make the resort a popular choice for family vacations, ensuring a comfortable and memorable stay for guests of all ages.
Overall, Viva Maya by Wyndham, A Trademark All Inclusive Resort, excels as a well-located, family-friendly destination with attentive staff, engaging activities and appealing dining options. Some areas may need attention, such as room updates and Wi-Fi improvements, but the resort delivers a largely positive and enjoyable experience for its guests.
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Spa
Accessible
Golf
From $169
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Summary of reviews
Wyndham Alltra Playa del Carmen Adults Only All Inclusive, nestled in the heart of Playa del Carmen, receives high praise for its exceptional location. Guests love its proximity to the vibrant 5th Avenue and the serene beach, offering a blend of convenience and relaxation. The central position allows easy access to shops, restaurants and nightlife, while sea-facing rooms provide stunning views and a pleasant ambiance both day and night.
The breakfast experience stands out with an extensive variety of delicious options including fruits, breads, an omelet station and fresh juices. Guests frequently commend the quality, taste and variety, making it a highlight of their stay. Key individuals like chefs Armando and Carlos, as well as Mario, contribute significantly to the dining experience.
Dinner also receives positive feedback with a range of dining options including Italian, Mexican and an international buffet catering to diverse tastes. The exceptional service and varied menu options add to the appeal, despite minor critiques regarding portion sizes and occasional repetitive menus.
Rooms at the hotel are described as spacious, clean and well-equipped, offering comfortable beds and amenities like stocked minibars and quality linens. Although noise and occasional cleanliness issues are noted, the general consensus is positive with many appreciating the room's comfort and beautiful décor.
The hotel's cleanliness is consistently highlighted with spotless rooms and well-maintained facilities contributing to a pleasant experience. Housekeeping services are praised for their efficiency, although minor issues like bird droppings on balconies and occasional towel shortages are mentioned.
The hotel's staff are frequently described as friendly, helpful and accommodating, enhancing the overall guest experience. Specific staff members like Mitzy, Juan and Hiram receive individual recognition for their exceptional service.
The wifi service at the hotel is largely effective and reliable, though there are occasional mentions of slow speeds and limited connectivity in certain areas.
The spa is a notable feature with guests praising the quality of massages and hydrotherapy services. Although some find the spa on the pricier side, the overall experience and welcoming staff make it worthwhile.
The gym is well-equipped and clean, providing a satisfactory fitness experience for guests, complementing other amenities like the pool and spa.
The pool area is described as spacious, clean and lively with ample sunbeds and a great atmosphere enhanced by entertainment and attentive staff. Despite some noise and crowding, it remains a highlight for most guests.
Lastly, the beach receives mixed reviews due to its small, rocky nature and significant seaweed presence, which detracts from the experience for many guests. However, the pool's positive attributes often compensate for this shortfall.
Overall, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is celebrated for its outstanding location, excellent dining, comfortable rooms, high cleanliness standards, friendly staff, reliable amenities and vibrant pool experience, making it a popular choice for visitors seeking both relaxation and adventure in Playa del Carmen.
The breakfast experience stands out with an extensive variety of delicious options including fruits, breads, an omelet station and fresh juices. Guests frequently commend the quality, taste and variety, making it a highlight of their stay. Key individuals like chefs Armando and Carlos, as well as Mario, contribute significantly to the dining experience.
Dinner also receives positive feedback with a range of dining options including Italian, Mexican and an international buffet catering to diverse tastes. The exceptional service and varied menu options add to the appeal, despite minor critiques regarding portion sizes and occasional repetitive menus.
Rooms at the hotel are described as spacious, clean and well-equipped, offering comfortable beds and amenities like stocked minibars and quality linens. Although noise and occasional cleanliness issues are noted, the general consensus is positive with many appreciating the room's comfort and beautiful décor.
The hotel's cleanliness is consistently highlighted with spotless rooms and well-maintained facilities contributing to a pleasant experience. Housekeeping services are praised for their efficiency, although minor issues like bird droppings on balconies and occasional towel shortages are mentioned.
The hotel's staff are frequently described as friendly, helpful and accommodating, enhancing the overall guest experience. Specific staff members like Mitzy, Juan and Hiram receive individual recognition for their exceptional service.
The wifi service at the hotel is largely effective and reliable, though there are occasional mentions of slow speeds and limited connectivity in certain areas.
The spa is a notable feature with guests praising the quality of massages and hydrotherapy services. Although some find the spa on the pricier side, the overall experience and welcoming staff make it worthwhile.
The gym is well-equipped and clean, providing a satisfactory fitness experience for guests, complementing other amenities like the pool and spa.
The pool area is described as spacious, clean and lively with ample sunbeds and a great atmosphere enhanced by entertainment and attentive staff. Despite some noise and crowding, it remains a highlight for most guests.
Lastly, the beach receives mixed reviews due to its small, rocky nature and significant seaweed presence, which detracts from the experience for many guests. However, the pool's positive attributes often compensate for this shortfall.
Overall, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is celebrated for its outstanding location, excellent dining, comfortable rooms, high cleanliness standards, friendly staff, reliable amenities and vibrant pool experience, making it a popular choice for visitors seeking both relaxation and adventure in Playa del Carmen.
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Luxury
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Summary of reviews
The Presidente InterContinental Cozumel Resort & Spa by IHG is a highly recommended hotel for a luxurious and relaxing getaway. The hotel's perfect location with three private beaches, stunning ocean views and easy access to San Miguel, makes it an ideal choice for travelers. The breakfast at Caribbeño offers a huge selection of delicious food with a fabulous atmosphere. The on-site restaurants have mixed reviews, but the food, especially with an ocean view, is highly praised. The rooms are spacious, comfortable and clean with lovely decor and amenities, although some note that the standard rooms require refurbishment. The hotel's cleanliness is highly commended, both inside and outside the hotel with a professional and friendly cleaning staff. The staff are highly praised for their excellent service and 5-star treatment, while the spa is well equipped and highly recommended by guests. The hotel has multiple pools, including a beautiful outdoor pool with comfortable seating and exceptional views. The private beach is stunning and perfect for swimming and snorkeling, while the hotel caters to families with a great kids' club and practical amenities. The hotel is considered to be a five-star oasis and a dreamy escape with everything you'd expect from a high-end resort, making it worth the high cost for a truly deluxe experience.
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Spa
Accessible
Luxury
From $198
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Summary of reviews
Viva Azteca by Wyndham, A Trademark All Inclusive Resort, is renowned for its prime location in the serene Playacar neighborhood. Offering direct beachfront access and proximity to the vibrant city life of Playa del Carmen, the resort provides a perfect blend of relaxation and exploration. Guests are captivated by the stunning turquoise waters and the pristine beach, ideal for both tranquil retreats and exciting local adventures. The resort's secure and peaceful environment, situated within a gated community, adds to its appeal.
The breakfast experience leans towards positivity, with a buffet praised for its quality and variety. Concepcion, a member of the breakfast staff, is noted for her exceptional service. Although some guests mention a lack of traditional items like bacon, the buffet generally satisfies those who enjoy warm morning dishes. Dinner at the resort offers diverse dining experiences, with the Japanese, Italian, and Mexican restaurants receiving high praise for their excellent dishes. The grill, available almost around the clock, is a guest favorite.
Accommodations at Viva Azteca are spacious, clean, and inviting, despite some dated furnishings. Housekeeping ensures a high standard of tidiness, enhancing overall comfort. Exceptional cleanliness extends throughout the resort, with well-maintained facilities and spotless grounds. The staff receives high commendation for their friendliness and attentiveness, with special mentions for individuals like Irving, Beatriz, and Antonio for their outstanding service.
While Wi-Fi service has room for improvement, with issues noted regarding weak signals, the pool area is a highlight of the resort, offering a well-maintained oasis for relaxation. The beach remains a standout feature, praised for its beauty, cleanliness, and ample amenities, providing a pristine environment for leisure and enjoyment.
Overall, Viva Azteca by Wyndham promises a memorable vacation experience with genuine hospitality, outstanding cleanliness, and a beautiful setting, making it an attractive destination for those seeking a relaxing yet engaging getaway in Mexico's charming coastal region.
The breakfast experience leans towards positivity, with a buffet praised for its quality and variety. Concepcion, a member of the breakfast staff, is noted for her exceptional service. Although some guests mention a lack of traditional items like bacon, the buffet generally satisfies those who enjoy warm morning dishes. Dinner at the resort offers diverse dining experiences, with the Japanese, Italian, and Mexican restaurants receiving high praise for their excellent dishes. The grill, available almost around the clock, is a guest favorite.
Accommodations at Viva Azteca are spacious, clean, and inviting, despite some dated furnishings. Housekeeping ensures a high standard of tidiness, enhancing overall comfort. Exceptional cleanliness extends throughout the resort, with well-maintained facilities and spotless grounds. The staff receives high commendation for their friendliness and attentiveness, with special mentions for individuals like Irving, Beatriz, and Antonio for their outstanding service.
While Wi-Fi service has room for improvement, with issues noted regarding weak signals, the pool area is a highlight of the resort, offering a well-maintained oasis for relaxation. The beach remains a standout feature, praised for its beauty, cleanliness, and ample amenities, providing a pristine environment for leisure and enjoyment.
Overall, Viva Azteca by Wyndham promises a memorable vacation experience with genuine hospitality, outstanding cleanliness, and a beautiful setting, making it an attractive destination for those seeking a relaxing yet engaging getaway in Mexico's charming coastal region.
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Golf
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Summary of reviews
The Grand Sunset Princess - All Inclusive receives substantial praise from guests, notably for its prime beachfront location, which offers direct access to a beautiful and serene sandy beach. The well-maintained beach area and the tranquil atmosphere of the resort make it an ideal getaway. Although a bit removed from Playa del Carmen's center, this distance enhances the peaceful ambiance and the resort's proximity to nearby attractions and Cancún airport is also favorable.
Breakfast at the resort impresses many guests with its variety and quality, featuring made-to-order options and fresh breads in a pleasant dining environment. Though there are minor concerns regarding repetitiveness and certain items, the overall sentiment is positive, especially due to the friendly staff.
Dinner experiences have mixed reviews but lean towards positive with commendations for the variety and taste of the food at both the buffet and à la carte restaurants like Mamma Mia and Miso Thai. Challenges include reservation difficulties and occasional blandness in buffet offerings, yet the friendly service compensates for these drawbacks.
The rooms are another highlight, praised for their spaciousness and comfort, featuring balconies, whirlpool baths and pool access. Despite some issues with outdated equipment and maintenance, most guests find the accommodations comfortable and enjoyable.
Cleanliness across the resort is notably high, from rooms and pools to public areas, which contributes significantly to a pleasant stay. The pools, in particular, are described as large, clean and numerous, offering both lively and tranquil spots for guests.
Staff professionalism and friendliness are generally well-received. The dedication and attentiveness of the employees enhance the guest experience, although some isolated incidents of less favorable interactions with reception staff were reported.
Wi-Fi service, however, receives mixed reviews with many guests noting instability and poor coverage, identifying this as an area that needs improvement.
The spa is praised for its relaxing ambiance and professional treatments, despite occasional issues with broken amenities. The gym, though small, is considered clean and well-maintained, adding to the resort’s appealing amenities.
While the beach offers an overall pleasant experience, recurring issues with seaweed and cleanliness are noted. Nonetheless, the general sentiment towards the beach remains positive.
Overall, Grand Sunset Princess - All Inclusive offers excellent value for money with its beautiful location, diverse dining options, comfortable accommodations and well-maintained facilities, making it a desirable resort for a relaxing and enjoyable vacation.
Breakfast at the resort impresses many guests with its variety and quality, featuring made-to-order options and fresh breads in a pleasant dining environment. Though there are minor concerns regarding repetitiveness and certain items, the overall sentiment is positive, especially due to the friendly staff.
Dinner experiences have mixed reviews but lean towards positive with commendations for the variety and taste of the food at both the buffet and à la carte restaurants like Mamma Mia and Miso Thai. Challenges include reservation difficulties and occasional blandness in buffet offerings, yet the friendly service compensates for these drawbacks.
The rooms are another highlight, praised for their spaciousness and comfort, featuring balconies, whirlpool baths and pool access. Despite some issues with outdated equipment and maintenance, most guests find the accommodations comfortable and enjoyable.
Cleanliness across the resort is notably high, from rooms and pools to public areas, which contributes significantly to a pleasant stay. The pools, in particular, are described as large, clean and numerous, offering both lively and tranquil spots for guests.
Staff professionalism and friendliness are generally well-received. The dedication and attentiveness of the employees enhance the guest experience, although some isolated incidents of less favorable interactions with reception staff were reported.
Wi-Fi service, however, receives mixed reviews with many guests noting instability and poor coverage, identifying this as an area that needs improvement.
The spa is praised for its relaxing ambiance and professional treatments, despite occasional issues with broken amenities. The gym, though small, is considered clean and well-maintained, adding to the resort’s appealing amenities.
While the beach offers an overall pleasant experience, recurring issues with seaweed and cleanliness are noted. Nonetheless, the general sentiment towards the beach remains positive.
Overall, Grand Sunset Princess - All Inclusive offers excellent value for money with its beautiful location, diverse dining options, comfortable accommodations and well-maintained facilities, making it a desirable resort for a relaxing and enjoyable vacation.
Categories
Accessible
Spa
Beachfront
$
Info
Summary of reviews
The Grand Riviera Princess - All Inclusive resort offers an overall exceptional vacation experience, accentuated by its stunning beachfront location and beautifully maintained facilities. Nestled by the sea, the resort provides direct access to a clean, picturesque beach ideal for long strolls. The expansive grounds are meticulously landscaped, featuring lush gardens teeming with wildlife and numerous pools, enriched by beautifully structured pathways.
Strategically, the resort is a short 15-minute drive from Playa del Carmen, making it convenient for exploring popular attractions like Tulum and Xcaret. For visitor ease, reliable hotel taxi services and shuttle buses facilitate travel to and from the city center. Despite its vast size potentially requiring lengthy walks or shuttle reliance, the serene and expansive setting is perfect for relaxation with the vibrant city center only a short trip away.
The breakfast experience at the resort stands out positively, offering a varied and plentiful buffet with international cuisine and daily specialties. Guests particularly appreciate the omelet bar, fresh fruits and drinks, often describing the food as delicious and amazing. Though some find the breakfast routine repetitive and the coffee quality less than desirable, overall the offerings are well-received.
Dinner brings diversity but mixed reviews. Buffets exceed expectations with their fresh and abundant choices, while specialty restaurants like the Italian, French and Steakhouse receive both praise and criticism. Making reservations for these restaurants can be challenging, often pushing guests to rely more on the buffet. Service quality and food consistency sometimes fall short, but the overall variety caters well to different tastes.
Rooms at the Grand Riviera Princess are generally spacious and comfortable, featuring amenities like jacuzzis and direct pool access for a touch of luxury. Daily housekeeping ensures cleanliness, although some rooms and furnishings are dated and suffer from maintenance issues such as moldy smells, inefficient air conditioning and room flooding. The overall experience in rooms highlights a need for renovation and improved upkeep.
Cleanliness throughout the resort is commendable with well-maintained paths, gardens and public areas contributing to a beautiful environment. However, guest feedback on room cleanliness is mixed with some noting issues in thoroughness and upkeep, indicating a need for more consistent housekeeping standards.
Staff interactions evoke mixed sentiments; many guests find the staff friendly, engaging and helpful, while others encounter slow, unprofessional service, particularly at check-in and pool bars. Despite these inconsistencies, notable staff members and housekeeping receive praise for their dedication.
Wi-Fi service is one of the resort's weaker points with frequent complaints about unstable connections and slow speeds. Many guests find it unreliable, a critical factor needing improvement for modern travelers.
The resort's spa and gym facilities are top-notch, often highlighted for their quality and well-equipped nature. Spa experiences receive acclaim for their luxurious ambiance and professional service, adding a relaxing dimension to the stay. Meanwhile, the gym is appreciated for its spaciousness and cleanliness, offering a comprehensive workout experience.
The variety of pools available caters to different preferences, from lively poolside activities to serene, adult-only sections. Family-friendly features like the kid's water park complement the resort's appeal, making it an excellent choice for a wide range of guests. Overall, the Grand Riviera Princess - All Inclusive provides a beautiful, diverse resort experience, though certain areas like dining reservations, room maintenance and Wi-Fi could benefit from enhancement.
Strategically, the resort is a short 15-minute drive from Playa del Carmen, making it convenient for exploring popular attractions like Tulum and Xcaret. For visitor ease, reliable hotel taxi services and shuttle buses facilitate travel to and from the city center. Despite its vast size potentially requiring lengthy walks or shuttle reliance, the serene and expansive setting is perfect for relaxation with the vibrant city center only a short trip away.
The breakfast experience at the resort stands out positively, offering a varied and plentiful buffet with international cuisine and daily specialties. Guests particularly appreciate the omelet bar, fresh fruits and drinks, often describing the food as delicious and amazing. Though some find the breakfast routine repetitive and the coffee quality less than desirable, overall the offerings are well-received.
Dinner brings diversity but mixed reviews. Buffets exceed expectations with their fresh and abundant choices, while specialty restaurants like the Italian, French and Steakhouse receive both praise and criticism. Making reservations for these restaurants can be challenging, often pushing guests to rely more on the buffet. Service quality and food consistency sometimes fall short, but the overall variety caters well to different tastes.
Rooms at the Grand Riviera Princess are generally spacious and comfortable, featuring amenities like jacuzzis and direct pool access for a touch of luxury. Daily housekeeping ensures cleanliness, although some rooms and furnishings are dated and suffer from maintenance issues such as moldy smells, inefficient air conditioning and room flooding. The overall experience in rooms highlights a need for renovation and improved upkeep.
Cleanliness throughout the resort is commendable with well-maintained paths, gardens and public areas contributing to a beautiful environment. However, guest feedback on room cleanliness is mixed with some noting issues in thoroughness and upkeep, indicating a need for more consistent housekeeping standards.
Staff interactions evoke mixed sentiments; many guests find the staff friendly, engaging and helpful, while others encounter slow, unprofessional service, particularly at check-in and pool bars. Despite these inconsistencies, notable staff members and housekeeping receive praise for their dedication.
Wi-Fi service is one of the resort's weaker points with frequent complaints about unstable connections and slow speeds. Many guests find it unreliable, a critical factor needing improvement for modern travelers.
The resort's spa and gym facilities are top-notch, often highlighted for their quality and well-equipped nature. Spa experiences receive acclaim for their luxurious ambiance and professional service, adding a relaxing dimension to the stay. Meanwhile, the gym is appreciated for its spaciousness and cleanliness, offering a comprehensive workout experience.
The variety of pools available caters to different preferences, from lively poolside activities to serene, adult-only sections. Family-friendly features like the kid's water park complement the resort's appeal, making it an excellent choice for a wide range of guests. Overall, the Grand Riviera Princess - All Inclusive provides a beautiful, diverse resort experience, though certain areas like dining reservations, room maintenance and Wi-Fi could benefit from enhancement.
Categories
Accessible
Spa
Beachfront
$
Info
Categories
Spa
Accessible
Beach
$
Info
Summary of reviews
The Conrad Tulum Riviera Maya is a hotel with exceptional staff who are friendly, helpful and always eager to go above and beyond to ensure guests have a fantastic stay. The team takes pride in their work and provides great service with a hospitable attitude. While there were a few comments about some staff members who may have needed more training, overall the reviews speak to a team that is dedicated to providing guests with an unforgettable experience. If you want to be treated like royalty on your next vacation, book a stay at the Conrad Tulum Riviera Maya.
Categories
Spa
Accessible
Luxury
From $229
$
Info
Summary of reviews
Nestled along a stunning beach between Tulum and Playa del Carmen, Catalonia Royal Tulum Beach & Spa Resort boasts an exceptional location that harmonizes tranquility with easy access to vibrant local attractions. The resort is set amidst lush mangrove vegetation, featuring individual pavilions discreetly hidden in the jungle, creating a serene retreat that integrates beautifully with its natural surroundings. Pristine white sands and turquoise waters offer an idyllic seaside experience, maintaining their appeal even during high sargasso season due to meticulous maintenance.
Guests enjoy a delightful breakfast experience with a diverse buffet selection, served with hospitality that enhances the dining experience. The resort's à la carte dining options are praised for taste and variety, with standout venues like BLoved offering excellent food and service. Although some dining areas could benefit from slight improvements, the overall culinary experience is applauded.
Rooms are spacious, clean, and comfortable, providing a restful stay amidst elegant decor that enhances the tranquil ambiance. While some rooms require refurbishing, renovated accommodations offer modern amenities and impeccable cleanliness. The entire resort gleams with exceptional cleanliness, complemented by friendly and attentive staff whose warmth significantly enhances the stay.
The pool area stands out as a serene escape, featuring a swim-up bar and diverse lounging options. Guests praise its inviting ambiance and engaging activities. The superb beachfront is consistently described as breathtaking, with clean sands and phenomenal views contributing to the resort's status as a serene retreat.
Comfort is a hallmark of the resort's bedding, with beds frequently praised for their spaciousness and quality. Despite minor variations in mattress firmness preferences, the overall comfort is highly regarded. The resort offers a good value all-inclusive experience, combining peaceful surroundings, wonderful dining options, a well-maintained property, and outstanding service into an attractive option for adults seeking a relaxing and enchanting getaway.
Guests enjoy a delightful breakfast experience with a diverse buffet selection, served with hospitality that enhances the dining experience. The resort's à la carte dining options are praised for taste and variety, with standout venues like BLoved offering excellent food and service. Although some dining areas could benefit from slight improvements, the overall culinary experience is applauded.
Rooms are spacious, clean, and comfortable, providing a restful stay amidst elegant decor that enhances the tranquil ambiance. While some rooms require refurbishing, renovated accommodations offer modern amenities and impeccable cleanliness. The entire resort gleams with exceptional cleanliness, complemented by friendly and attentive staff whose warmth significantly enhances the stay.
The pool area stands out as a serene escape, featuring a swim-up bar and diverse lounging options. Guests praise its inviting ambiance and engaging activities. The superb beachfront is consistently described as breathtaking, with clean sands and phenomenal views contributing to the resort's status as a serene retreat.
Comfort is a hallmark of the resort's bedding, with beds frequently praised for their spaciousness and quality. Despite minor variations in mattress firmness preferences, the overall comfort is highly regarded. The resort offers a good value all-inclusive experience, combining peaceful surroundings, wonderful dining options, a well-maintained property, and outstanding service into an attractive option for adults seeking a relaxing and enchanting getaway.
Categories
Spa
Accessible
Beach
$
Info
Summary of reviews
Bahia Principe Grand Coba - All Inclusive offers a superb family-oriented experience in a tranquil location near Tulum, allowing easy access to vibrant neighboring towns and natural beauty. The resort is praised for its cleanliness and well-maintained property, with friendly staff providing warm and attentive service that enhances the overall stay. Families find the resort ideal, enjoying activities tailored to children, such as exceptional kids’ clubs, a delightful children’s water park, and engaging kids' staff. The vast array of amenities and entertainment options ensures a pleasant experience for guests of all ages.
The dining experience at Bahia Principe Grand Coba is well-regarded, particularly the breakfast selections which feature a variety of fresh fruits, vegetables, and eggs. Though there are occasional critiques regarding sweet breakfast juices, the buffet offerings across meal periods receive positive remarks for their quality and variety. While the dinner menus provide delicious international and Mexican dishes, guests recommend improvements to the reservation system for à la carte dining to enhance accessibility to specialty restaurants.
Guests appreciate the spacious rooms, comfortable beds, and peaceful atmosphere, despite noting signs of aging in the facilities. Cleanliness remains a positive aspect, though certain areas, like sun loungers and bathroom fixtures, could benefit from updates. The pools are a standout feature, praised for their beauty, cleanliness, and ample space. The vibrant pool area caters to families and adults, offering engaging entertainment and a serene ambiance.
While the beach is a bit distant, shuttles offer easy access to a lovely, clean, and organized beach area. Despite its rocky terrain and seaweed challenges, the proximity to Tulum adds charm to the location. Overall, Bahia Principe Grand Coba presents a welcoming and enjoyable environment that appeals to families and guests seeking relaxation and fun. Enhancements to certain facilities and processes could further elevate the experience at this expansive resort.
The dining experience at Bahia Principe Grand Coba is well-regarded, particularly the breakfast selections which feature a variety of fresh fruits, vegetables, and eggs. Though there are occasional critiques regarding sweet breakfast juices, the buffet offerings across meal periods receive positive remarks for their quality and variety. While the dinner menus provide delicious international and Mexican dishes, guests recommend improvements to the reservation system for à la carte dining to enhance accessibility to specialty restaurants.
Guests appreciate the spacious rooms, comfortable beds, and peaceful atmosphere, despite noting signs of aging in the facilities. Cleanliness remains a positive aspect, though certain areas, like sun loungers and bathroom fixtures, could benefit from updates. The pools are a standout feature, praised for their beauty, cleanliness, and ample space. The vibrant pool area caters to families and adults, offering engaging entertainment and a serene ambiance.
While the beach is a bit distant, shuttles offer easy access to a lovely, clean, and organized beach area. Despite its rocky terrain and seaweed challenges, the proximity to Tulum adds charm to the location. Overall, Bahia Principe Grand Coba presents a welcoming and enjoyable environment that appeals to families and guests seeking relaxation and fun. Enhancements to certain facilities and processes could further elevate the experience at this expansive resort.
Categories
Spa
Accessible
Family
$
Info
Categories
Spa
Accessible
Beach
Categories
2
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