Grand Sunset Princess - All Inclusive
Playa del Carmen
20.66916700,
-87.02861100
,
Prolongación 5ta Avenida Manzana 20 Lote 006
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Summary of reviewsThe Grand Sunset Princess - All Inclusive receives substantial praise from guests, notably for its prime beachfront location, which offers direct access to a beautiful and serene sandy beach. The well-maintained beach area and the tranquil atmosphere of the resort make it an ideal getaway. Although a bit removed from Playa del Carmen's center, this distance enhances the peaceful ambiance and the resort's proximity to nearby attractions and Cancún airport is also favorable.
Breakfast at the resort impresses many guests with its variety and quality, featuring made-to-order options and fresh breads in a pleasant dining environment. Though there are minor concerns regarding repetitiveness and certain items, the overall sentiment is positive, especially due to the friendly staff.
Dinner experiences have mixed reviews but lean towards positive with commendations for the variety and taste of the food at both the buffet and à la carte restaurants like Mamma Mia and Miso Thai. Challenges include reservation difficulties and occasional blandness in buffet offerings, yet the friendly service compensates for these drawbacks.
The rooms are another highlight, praised for their spaciousness and comfort, featuring balconies, whirlpool baths and pool access. Despite some issues with outdated equipment and maintenance, most guests find the accommodations comfortable and enjoyable.
Cleanliness across the resort is notably high, from rooms and pools to public areas, which contributes significantly to a pleasant stay. The pools, in particular, are described as large, clean and numerous, offering both lively and tranquil spots for guests.
Staff professionalism and friendliness are generally well-received. The dedication and attentiveness of the employees enhance the guest experience, although some isolated incidents of less favorable interactions with reception staff were reported.
Wi-Fi service, however, receives mixed reviews with many guests noting instability and poor coverage, identifying this as an area that needs improvement.
The spa is praised for its relaxing ambiance and professional treatments, despite occasional issues with broken amenities. The gym, though small, is considered clean and well-maintained, adding to the resort’s appealing amenities.
While the beach offers an overall pleasant experience, recurring issues with seaweed and cleanliness are noted. Nonetheless, the general sentiment towards the beach remains positive.
Overall, Grand Sunset Princess - All Inclusive offers excellent value for money with its beautiful location, diverse dining options, comfortable accommodations and well-maintained facilities, making it a desirable resort for a relaxing and enjoyable vacation.
Categories
Breakfast at the resort impresses many guests with its variety and quality, featuring made-to-order options and fresh breads in a pleasant dining environment. Though there are minor concerns regarding repetitiveness and certain items, the overall sentiment is positive, especially due to the friendly staff.
Dinner experiences have mixed reviews but lean towards positive with commendations for the variety and taste of the food at both the buffet and à la carte restaurants like Mamma Mia and Miso Thai. Challenges include reservation difficulties and occasional blandness in buffet offerings, yet the friendly service compensates for these drawbacks.
The rooms are another highlight, praised for their spaciousness and comfort, featuring balconies, whirlpool baths and pool access. Despite some issues with outdated equipment and maintenance, most guests find the accommodations comfortable and enjoyable.
Cleanliness across the resort is notably high, from rooms and pools to public areas, which contributes significantly to a pleasant stay. The pools, in particular, are described as large, clean and numerous, offering both lively and tranquil spots for guests.
Staff professionalism and friendliness are generally well-received. The dedication and attentiveness of the employees enhance the guest experience, although some isolated incidents of less favorable interactions with reception staff were reported.
Wi-Fi service, however, receives mixed reviews with many guests noting instability and poor coverage, identifying this as an area that needs improvement.
The spa is praised for its relaxing ambiance and professional treatments, despite occasional issues with broken amenities. The gym, though small, is considered clean and well-maintained, adding to the resort’s appealing amenities.
While the beach offers an overall pleasant experience, recurring issues with seaweed and cleanliness are noted. Nonetheless, the general sentiment towards the beach remains positive.
Overall, Grand Sunset Princess - All Inclusive offers excellent value for money with its beautiful location, diverse dining options, comfortable accommodations and well-maintained facilities, making it a desirable resort for a relaxing and enjoyable vacation.
Resort with Free Wi-Fi
This resort is tagged in our database and offers free Wi-Fi. As an all-inclusive resort, it ensures guests can stay connected while enjoying the various amenities and services.
Resort with Parking
Guests staying at this resort can use the hotel's car park for free, offering convenient onsite parking without additional costs.
Resort with Tennis Courts
This all-inclusive resort includes tennis courts among its facilities. It offers a variety of recreational options for guests of all ages.
Resort with Rooms With Jacuzzi / Hot-tub
Resort with All Inclusive Packages
Luxury Resort
Beachfront Resort
What is between the hotel and the beach?
Nothing. The beach is directly accessible from the hotel
Answers last updated by our editors
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
Grand Sunset Princess - All Inclusive is highly praised for its excellent beachfront location, providing guests with direct access to a beautiful sandy beach. The well-maintained beach area, coupled with the proximity to the sea, ensures a serene and picturesque environment for relaxing walks and water activities. Set within a spacious and nature-friendly area, the hotel offers a peaceful and quiet atmosphere, ideal for those looking to unwind away from the hustle and bustle.
While the hotel is a bit removed from the center of Playa del Carmen with some guests noting the need for paid transportation or shuttle services to get to the city center, this distance also contributes to the secluded and tranquil ambiance of the resort. The hotel's location is favorable for those interested in visiting nearby attractions like the Xcaret parks and is also relatively close to Cancun airport, approximately 40 minutes away.
Despite some challenges regarding accessibility, many guests find the value for money at this all-inclusive resort to be excellent. The spacious grounds, clean facilities and well-lit surroundings create a safe and inviting environment for both day and night activities. Some minor concerns about the beach, such as occasional rocks and sargassum, are present, but the overall sentiment towards the location remains very positive.
Overall, breakfast at the Grand Sunset Princess - All Inclusive receives favorable reviews from guests. Many highlight the variety and quality of the breakfast buffet, which features an extensive selection of meals, made-to-order options, fresh breads and excellent omelets. The pleasant dining environment and calming views also enhance the breakfast experience with one of the standout offerings being the à la carte breakfast by the sea.
Despite the general positivity, there are some areas noted for improvement. Guests point out that the breakfast menu can sometimes be repetitive and certain items, such as hot cakes, eggs and coffee, could be better. Additionally, there were mentions of the buffet food occasionally lacking in flavor and variety.
Service-wise, the friendliness of the buffet and restaurant staff is commended, although the absence of waiters for coffee during breakfast has been noticed. Despite these minor drawbacks, guests seem to mainly enjoy the diverse, delicious and complete breakfast offerings at the hotel.
The dinner experience at the Grand Sunset Princess - All Inclusive receives mixed reviews with a significant number of positive highlights. Guests frequently praise the variety and taste of the food, describing it as delicious, excellent and very good. The buffet options are abundant and diverse, featuring a good variety of dishes catering to different tastes. Popular à la carte restaurants include Mamma Mia and Miso Thai, which receive commendations for their quality.
However, some aspects could be improved. Many guests note difficulties making reservations at the specialty restaurants due to high demand and an unfriendly app. The buffet food, while varied, often suffers from inconsistency in quality and some found it bland or lacking in flavor. There's also feedback indicating that the buffet can be overcrowded and noisy, detracting from the dining experience.
Vegetarian options are reportedly limited with suggestions for more variety in this area. Despite these drawbacks, the overall food service and the friendly staff contribute positively to the dining experience at the resort, making it a noteworthy component of a stay at the Grand Sunset Princess.
At Grand Sunset Princess - All Inclusive, the rooms are praised for their spaciousness and comfort, often described as huge and offering plenty of room to unwind. Guests appreciate the luxurious features such as large balconies, whirlpool baths and king-sized beds, bringing an element of indulgence to their stay. Many rooms even come with direct pool access, a feature that guests particularly enjoyed. Housekeeping typically ensures that rooms are clean, comfortable and well-furnished and the views from many rooms are noted for their beauty.
However, some reviews pointed out several areas for improvement. A recurring issue is that the rooms are starting to show their age with outdated equipment and old-fashioned bed and pillow choices. The TVs are often mentioned as very old and in some cases, the air conditioning struggles to keep rooms cool, especially during warmer months. There are reports of humidity and musty smells in some of the rooms. Maintenance appears to be a concern as well with some guests noting superficial cleaning and the need for refurbishments to bring the facilities up to a more modern standard.
Despite these concerns, many guests find the rooms to be a good part of their overall experience at the resort, enjoying the spacious layout and comfort provided. It’s clear that while there is notable room for improvement, the Grand Sunset Princess's accommodations still manage to offer a pleasant and comfortable environment for most of its guests.
At the Grand Sunset Princess - All Inclusive, the comfort of the beds is frequently highlighted by guests. Many have noted the comfort of the beds with several describing them as delicious and super comfy. King-size beds feature prominently and are often praised for their spaciousness and comfort. Guests appreciated the comfortable facilities and beds in comfortable and spacious rooms.
However, there are mixed reviews regarding the pillows with some finding them hard and uncomfortable. Sofa beds did not meet the comfort standards expected, as they are not ideal for teens or adults without a proper mattress. There were occasional mentions of bed issues such as dirty bed sheets and cheap beds. Some rooms feature a king-size bed, a bunk bed for children or even two double beds pushed together. Despite a few negative remarks, many guests highlight that the bed and overall sleeping arrangements significantly contributed to their pleasant stay.
The Grand Sunset Princess - All Inclusive has received notable praise for its exceptional cleanliness across various guest reviews. Visitors have commended the hotel's efforts in maintaining a clean and organized environment, highlighting the cleanliness of the rooms, pools and public areas. Scheduled cleaning services and housekeeping were consistently rated as excellent with some guests mentioning that rooms were cleaned flawlessly every day. The resort itself stands out as a large, beautifully maintained property with well-kept paths and impressively clean facilities.
Although there were occasional mentions of shallow cleaning in some areas, visible dust in rooms and dirty tables outside the snack areas, the overall upkeep of the hotel has left a positive impression on most guests. The pools, beach and gardens are particularly noted for their cleanliness, contributing to a pleasant stay. The hygiene standards at the resort have impressed many with several reviews stating that the facilities and rooms are super clean and comfortable.
Moreover, guests were pleased with the clean bath and toilet facilities, adding to their positive experience. Despite a few isolated incidents, such as bird droppings on balconies and dirty sand on the beach, the general consensus is that the hotel offers excellent value for money with its clean and well-maintained spaces. Friendly staff also enhance the experience by ensuring that cleanliness is frequent and up to standard.
The staff at Grand Sunset Princess - All Inclusive has garnered a variety of opinions from guests, but the overall sentiment leans positive. Many reviewers commend the staff for their friendliness, helpfulness and professionalism. Words like dedicated, attentive and affectionate are frequently used to describe the employees with specific commendations for the kindness and respectful treatment received from almost everyone, from the restaurant servers to the concierge.
Guests have highlighted exceptional service at various points throughout their stay, from quick and friendly bell boys to super responsive staff members addressing room issues immediately. The warm and authentic friendliness of the staff seemed to contribute significantly to guests' positive experiences.
However, not all feedback was glowing. Some guests encountered issues, particularly with the reception staff, who were described as unprofessional and sometimes rude. Issues were also noted with certain staff members at the sports bar and front desk, whose attitudes did not meet expectations.
Despite these mixed experiences, the majority of the guests seemed pleased with the overall service, highlighting the good organization and attention of the hotel staff. Enhanced by friendly interactions and a welcoming environment, the staff's genuine efforts to assist and accommodate guests did not go unnoticed.
The Wi-Fi experience at Grand Sunset Princess - All Inclusive appears to be a mixed bag with varying feedback from guests. On the positive side, some guests noted that the Wi-Fi worked well throughout the hotel and provided good speed, allowing multiple devices to connect without issue. However, many have reported significant problems, noting that the connection is unstable and often disconnects. The coverage is also spotty with some areas of the hotel, particularly the rooms, having very weak or non-existent signals. This inconsistency makes it difficult for guests to rely on the internet, especially for those needing a steady connection for remote work. Registration for internet access is also mentioned as being overly restrictive with some guests only receiving 15 minutes to complete the process. Additionally, some guests were dissatisfied with the need to pay for a service that barely works, feeling that the overall internet access at the hotel was incredibly poor and frustrating. Despite some areas of decent performance, the general consensus points towards a need for significant improvements in the hotel's Wi-Fi infrastructure.
The Grand Sunset Princess - All Inclusive offers a commendable spa experience that guests appreciate for its relaxing ambiance and professional staff. Visitors found the various treatments and massage packages provided to be satisfying. Notably, the one-hour pass with access to the sauna and pool was a popular choice. Many enjoyed a good bath and head massage, praising the overall relaxing atmosphere of the spa.
However, there were some mentions of amenities being broken and experiencing long delays, but these did not overshadow the guests' enjoyment. Despite the occasional hiccup like spotty wifi, the consensus points towards a positive and rejuvenating time spent at the spa.
The hotel also features multiple diverse restaurants which add to the overall appeal of the stay, but it is the spa with its professional services and tranquil environment, that leaves a lasting impression on the guests.
The gym facility at the Grand Sunset Princess - All Inclusive offers guests a wonderful experience to complement their stay. Despite being described as small with limited workout space, it impresses with its cleanliness and well-maintained cardio equipment. Multiple gym areas, including an indoor gym, provide guests various options for their fitness routines. Water aerobics sessions are available, adding variety to the workout options. Guests have praised the gym for being excellent for a hotel gym and mentioned that the beautiful surroundings create a pleasant environment to unwind during exercise. Overall, the gym contributes positively to the resort's appealing amenities, enhancing guests' satisfaction.
Grand Sunset Princess - All Inclusive offers an exceptional pool experience for guests, boasting a multitude of swimming pools that cater to various tastes and preferences. The cleanliness and size of the pools are often highlighted with many reviewing the pool areas as both huge and spotless. The resort features a range of pool options, including several large pools, swim-out areas from the rooms and an adult-only pool, allowing for a more personalized experience.
The pool facilities are excellent with plenty of space and a variety of pool sections, ensuring guests can find both lively and tranquil spots. Many reviews emphasize the pleasure of having multiple pools available, which are rarely crowded, allowing for a relaxing and enjoyable swim at any time. For added convenience, poolside service and pool bars are frequently noted, providing easy access to refreshments throughout the day.
While there are some minor concerns about pool water temperatures not being ideal and occasional long waits at the pool bars, these do not overshadow the overall positive impressions. With numerous pools spread throughout the resort and easy access to amenities, guests generally find the pool areas to be a significant highlight of their stay, complementing the resort’s beautiful beach and varied dining options.
The well-maintained and extensive pool areas contribute substantially to the resort's allure, providing a delightful combination of leisure and luxury for all visitors.
The beach near the Grand Sunset Princess - All Inclusive receives mixed feedback from guests. Many reviews highlight its beauty, describing it as beautiful, well maintained, clean and spacious with easy access. Guests appreciate the peace and the option of spending the day on the beach with ample food and drink services available.
However, there are notable concerns. Seaweed is a frequent issue, often making the beach less pleasant with some reviews mentioning a suspicious smell and dirty sand. Some guests find the beach rocky and narrow and polluted with waste, which is brought by water currents. The beach can sometimes be overcrowded with limited shade and loungers.
The surrounding vegetation and ocean views receive positive remarks, making the area scenic. Nevertheless, prospective visitors should be prepared for potential inconveniences regarding seaweed and maintenance. Overall, while the beach can be delightful and picturesque, it might not meet the expectations of dedicated beach lovers.
The Grand Sunset Princess - All Inclusive offers several convenient options for guests in terms of parking. Visitors have praised the hotel for its superb and ample parking space, ensuring that finding a spot is rarely an issue. There is designated parking which is safe and well-organized, making it easy for guests to locate. Additionally, the hotel offers both free parking spaces and optional valet parking services. There is also a structured system in place where guests can check in and find parking spaces if they are available, adding an extra layer of convenience for those driving to the resort. The parking area is clearly marked with identifiable authorizes ensuring that the process is smooth and efficient.
Grand Sunset Princess - All Inclusive is highly recommended for families seeking a well-rounded vacation experience. The hotel has been praised as a good choice for family life with solid value and numerous free family options. It offers an incredible setting for family trips with spacious rooms and dedicated areas in the Family Club designed specially for parents with small children. The atmosphere is family-friendly and the hotel features countless amenities and activities tailored to keep every family member entertained.
Children particularly enjoy the various zones and games designed for them, making it a great place for family engagement. The resort also boasts endless pools and activities that cater to all ages, plus live events that enhance the family-friendly atmosphere. Families are treated to excellent services with a family-oriented focus and the evening entertainment adds to the overall enjoyment.
While the resort is large and transportation within the hotel can occasionally be slow, particularly affecting elderly guests and families with young children, these minor inconveniences are outweighed by the positive aspects. The occasional busyness of the staff and lines at the bars have been noted, but overall, the kindness and good service from employees contribute to a memorable and enjoyable family vacation.
Grand Sunset Princess - All Inclusive holds itself out as a luxurious 5-star resort, featuring an array of amenities that indeed support this rating. Many guests found the experience to be suitable for a 5-star classification, describing the resort as luxurious and its facilities as excellent. The all-inclusive amenities, inclusive of good food and accessibility, were well-received by visitors.
The staff's service was frequently noted as great, contributing positively to the guests' overall experience. Leisure activities such as tennis added to the comforting ambiance and luxury feel with visitors remarking on the resort's comfortable and welcoming environment.
However, some reviews pointed out inconsistencies with the claimed 5-star standard. A few guests found the reception support lacking and mentioned that the overall quality did not align with their expectations for a 5-star hotel. Despite some discrepancies, the general consensus leans towards a very good experience, particularly highlighting everything from the food to the staff as amazing.
The Grand Sunset Princess in Mexico impresses guests with its exceptional all-inclusive experience. The resort promises great value for the price, offering an array of services where everything is included, from food to alcoholic drinks. Visitors rave about the beautiful property and the accessibility of its facilities. The friendly staff enhances the overall experience, making it feel like an excellent deal. Many guests find the all-inclusive package convenient and stress-free, praising the overall quality. For those seeking an effortless vacation with a variety of amenities covered, this all-inclusive hotel stands out as a top choice.
At the Grand Sunset Princess - All Inclusive, the in-room jacuzzi and hot tub offerings are a standout feature for many guests. Visitors frequently highlight the beautiful and spacious rooms which often include a jacuzzi or whirlpool bathtub, making for an extremely relaxing experience. The jacuzzi-tub rooms receive high praise, being described as superb and a great way to unwind after a long day. Notably, the bathrooms are well-furnished with bathtubs that have jets, adding an extra level of comfort and luxury.
Although not all hot tubs are always operational, those that are maintained offer an enjoyable experience. Heated pools and multiple hot tubs available on the property contribute to the overall appeal, making the resort a prime choice for those seeking relaxation and rejuvenation during their stay.
Grand Sunset Princess - All Inclusive is a sprawling resort known for its large scale, making it essential for guests with disabilities to have easy access throughout the property. Despite the significant size of the hotel, many found it to be easily accessible with wheelchair-accessible accommodations and facilities. However, some noted the lack of accessible options in certain areas, leading to occasional frustrations. Overall, guests generally appreciated the efforts in making most parts of the hotel accommodating for those with mobility challenges, including accessible café bars and public spaces.
Grand Sunset Princess - All Inclusive boasts a remarkable outdoor pool experience, well-regarded by its guests. The hotel features a variety of pools, including large, clean and well-maintained pools with good facilities. Guests appreciate the multiple options available, from adult-only pools to those with direct room access, making it convenient to enjoy a swim at any time. The outdoor pool areas are often described as beautiful and lovely, enhancing the overall appeal of the hotel. The pools are generally warm and there is good service provided, adding to the comfort and enjoyment of visitors. Although some guests mentioned spotty experiences, the overwhelming sentiment is positive, highlighting the endless opportunities to relax and unwind in the hotel's spectacular pool facilities.
The Grand Sunset Princess - All Inclusive is highly recommended for honeymooners seeking an ideal getaway. The resort offers serene and quiet rooms, providing a relaxing and romantic experience, perfect for creating good memories. Special features like romantic walkways add to the ambiance, making it an excellent choice for a special anniversary trip or honeymoon.
Guests enjoyed the landscape and the spectacular facilities, which enhance the overall experience. The smooth check-in process and great customer service contribute to a pleasant and memorable stay. Many appreciated the poolside areas and sandbars, finding them to be a part of the relaxed and beautiful atmosphere of the hotel.
Although the resort does not offer specific honeymoon packages and is noted to be less luxurious compared to some other options, it still receives positive feedback for being fine and great for honeymooners. Despite the occasional sad observation about staff enduring the heat in face masks, visitors generally felt glad they chose to stay at this resort.
Grand Sunset Princess - All Inclusive offers an experience of undeniable luxury. Guests frequently describe the accommodation as beautiful and comfortable with high-end, sumptuous attire and luxurious decor throughout the resort. The resort's amenities, including luxurious à la carte restaurants and VIP Zone villas, consistently impress visitors, contributing to a five-star experience for many. The beautifully maintained grounds and superb facilities further enhance the luxurious atmosphere. Although there are mentions of cleanliness concerns and occasional lapses in five-star standards, the overall impression is one of magnificence and high quality, making it a true favorite for many. Despite some critiques, the general consensus points to a very clean, luxurious environment that guests are eager to recommend to everyone.
Grand Sunset Princess - All Inclusive is celebrated for its romantic atmosphere, making it ideal for couples and honeymooners. The hotel offers a range of attractive spots that couples will find charming, from cute small spaces to luxurious settings that are generally included in the stay. Nature enthusiasts can enjoy the surrounding floral and fauna attractions with trees adding to the serene environment.
Guests have praised the comfortable king-size beds and the special touches like a complimentary bottle of champagne, which enhance the romantic experience. The hotel's secluded laguna villas with concierge service and romantic dining settings come highly recommended, ensuring a private and intimate stay. While some areas of the hotel cater to families, making it very family-friendly, many agree that it is particularly great for a romantic getaway or a couple's retreat. Whether for relaxing beach days or a superb honeymoon, Grand Sunset Princess offers a very happy and memorable romantic setting.
Grand Sunset Princess, an all-inclusive beachfront resort, is situated on a beautiful sandy beach. The property offers gorgeous ocean views, especially from the shoreline, making it a picturesque location for beach lovers. Direct access to both the pool and the beach ensures convenience for guests who enjoy swimming and lounging by the water. The swimming areas are large, although some guests noted that the sea can be quite shallow, ideal for those who are not strong swimmers.
The resort features a well-maintained area around the beach, though some visitors mentioned an abundance of seaweed and the unavailability of beach chairs. Despite these minor issues, the location provides easy access to the ocean with good entry points for swimming.
On the entertainment front, the hotel offers a range of activities and shows, enhancing the overall experience. However, guests reported that service at the beach bar can be slow and it's sometimes closed, impacting the convenience of grabbing a drink by the shore.
The accommodations include family suites with reliable Wi-Fi and some rooms boast direct access to the pool, adding an extra layer of luxury. Although there were minor setbacks such as noise and occasional slow service, the hotel's facilities and beachfront location offer a compelling option for those seeking a relaxing and picturesque holiday.
Location Show Map
Location
While the hotel is a bit removed from the center of Playa del Carmen with some guests noting the need for paid transportation or shuttle services to get to the city center, this distance also contributes to the secluded and tranquil ambiance of the resort. The hotel's location is favorable for those interested in visiting nearby attractions like the Xcaret parks and is also relatively close to Cancun airport, approximately 40 minutes away.
Despite some challenges regarding accessibility, many guests find the value for money at this all-inclusive resort to be excellent. The spacious grounds, clean facilities and well-lit surroundings create a safe and inviting environment for both day and night activities. Some minor concerns about the beach, such as occasional rocks and sargassum, are present, but the overall sentiment towards the location remains very positive.
Breakfast
Despite the general positivity, there are some areas noted for improvement. Guests point out that the breakfast menu can sometimes be repetitive and certain items, such as hot cakes, eggs and coffee, could be better. Additionally, there were mentions of the buffet food occasionally lacking in flavor and variety.
Service-wise, the friendliness of the buffet and restaurant staff is commended, although the absence of waiters for coffee during breakfast has been noticed. Despite these minor drawbacks, guests seem to mainly enjoy the diverse, delicious and complete breakfast offerings at the hotel.
Dinner
However, some aspects could be improved. Many guests note difficulties making reservations at the specialty restaurants due to high demand and an unfriendly app. The buffet food, while varied, often suffers from inconsistency in quality and some found it bland or lacking in flavor. There's also feedback indicating that the buffet can be overcrowded and noisy, detracting from the dining experience.
Vegetarian options are reportedly limited with suggestions for more variety in this area. Despite these drawbacks, the overall food service and the friendly staff contribute positively to the dining experience at the resort, making it a noteworthy component of a stay at the Grand Sunset Princess.
Rooms
However, some reviews pointed out several areas for improvement. A recurring issue is that the rooms are starting to show their age with outdated equipment and old-fashioned bed and pillow choices. The TVs are often mentioned as very old and in some cases, the air conditioning struggles to keep rooms cool, especially during warmer months. There are reports of humidity and musty smells in some of the rooms. Maintenance appears to be a concern as well with some guests noting superficial cleaning and the need for refurbishments to bring the facilities up to a more modern standard.
Despite these concerns, many guests find the rooms to be a good part of their overall experience at the resort, enjoying the spacious layout and comfort provided. It’s clear that while there is notable room for improvement, the Grand Sunset Princess's accommodations still manage to offer a pleasant and comfortable environment for most of its guests.
Beds
However, there are mixed reviews regarding the pillows with some finding them hard and uncomfortable. Sofa beds did not meet the comfort standards expected, as they are not ideal for teens or adults without a proper mattress. There were occasional mentions of bed issues such as dirty bed sheets and cheap beds. Some rooms feature a king-size bed, a bunk bed for children or even two double beds pushed together. Despite a few negative remarks, many guests highlight that the bed and overall sleeping arrangements significantly contributed to their pleasant stay.
Cleanliness
Although there were occasional mentions of shallow cleaning in some areas, visible dust in rooms and dirty tables outside the snack areas, the overall upkeep of the hotel has left a positive impression on most guests. The pools, beach and gardens are particularly noted for their cleanliness, contributing to a pleasant stay. The hygiene standards at the resort have impressed many with several reviews stating that the facilities and rooms are super clean and comfortable.
Moreover, guests were pleased with the clean bath and toilet facilities, adding to their positive experience. Despite a few isolated incidents, such as bird droppings on balconies and dirty sand on the beach, the general consensus is that the hotel offers excellent value for money with its clean and well-maintained spaces. Friendly staff also enhance the experience by ensuring that cleanliness is frequent and up to standard.
Staff
Guests have highlighted exceptional service at various points throughout their stay, from quick and friendly bell boys to super responsive staff members addressing room issues immediately. The warm and authentic friendliness of the staff seemed to contribute significantly to guests' positive experiences.
However, not all feedback was glowing. Some guests encountered issues, particularly with the reception staff, who were described as unprofessional and sometimes rude. Issues were also noted with certain staff members at the sports bar and front desk, whose attitudes did not meet expectations.
Despite these mixed experiences, the majority of the guests seemed pleased with the overall service, highlighting the good organization and attention of the hotel staff. Enhanced by friendly interactions and a welcoming environment, the staff's genuine efforts to assist and accommodate guests did not go unnoticed.
Wi-Fi
Spa
However, there were some mentions of amenities being broken and experiencing long delays, but these did not overshadow the guests' enjoyment. Despite the occasional hiccup like spotty wifi, the consensus points towards a positive and rejuvenating time spent at the spa.
The hotel also features multiple diverse restaurants which add to the overall appeal of the stay, but it is the spa with its professional services and tranquil environment, that leaves a lasting impression on the guests.
Gym
Pool
The pool facilities are excellent with plenty of space and a variety of pool sections, ensuring guests can find both lively and tranquil spots. Many reviews emphasize the pleasure of having multiple pools available, which are rarely crowded, allowing for a relaxing and enjoyable swim at any time. For added convenience, poolside service and pool bars are frequently noted, providing easy access to refreshments throughout the day.
While there are some minor concerns about pool water temperatures not being ideal and occasional long waits at the pool bars, these do not overshadow the overall positive impressions. With numerous pools spread throughout the resort and easy access to amenities, guests generally find the pool areas to be a significant highlight of their stay, complementing the resort’s beautiful beach and varied dining options.
The well-maintained and extensive pool areas contribute substantially to the resort's allure, providing a delightful combination of leisure and luxury for all visitors.
Beach
However, there are notable concerns. Seaweed is a frequent issue, often making the beach less pleasant with some reviews mentioning a suspicious smell and dirty sand. Some guests find the beach rocky and narrow and polluted with waste, which is brought by water currents. The beach can sometimes be overcrowded with limited shade and loungers.
The surrounding vegetation and ocean views receive positive remarks, making the area scenic. Nevertheless, prospective visitors should be prepared for potential inconveniences regarding seaweed and maintenance. Overall, while the beach can be delightful and picturesque, it might not meet the expectations of dedicated beach lovers.
Parking
Family
Children particularly enjoy the various zones and games designed for them, making it a great place for family engagement. The resort also boasts endless pools and activities that cater to all ages, plus live events that enhance the family-friendly atmosphere. Families are treated to excellent services with a family-oriented focus and the evening entertainment adds to the overall enjoyment.
While the resort is large and transportation within the hotel can occasionally be slow, particularly affecting elderly guests and families with young children, these minor inconveniences are outweighed by the positive aspects. The occasional busyness of the staff and lines at the bars have been noted, but overall, the kindness and good service from employees contribute to a memorable and enjoyable family vacation.
5 Star
The staff's service was frequently noted as great, contributing positively to the guests' overall experience. Leisure activities such as tennis added to the comforting ambiance and luxury feel with visitors remarking on the resort's comfortable and welcoming environment.
However, some reviews pointed out inconsistencies with the claimed 5-star standard. A few guests found the reception support lacking and mentioned that the overall quality did not align with their expectations for a 5-star hotel. Despite some discrepancies, the general consensus leans towards a very good experience, particularly highlighting everything from the food to the staff as amazing.
All-Inclusive Packages
Rooms with Jacuzzi / Hot-Tub
Although not all hot tubs are always operational, those that are maintained offer an enjoyable experience. Heated pools and multiple hot tubs available on the property contribute to the overall appeal, making the resort a prime choice for those seeking relaxation and rejuvenation during their stay.
Accessible
Outdoor Pool
Honeymoon
Guests enjoyed the landscape and the spectacular facilities, which enhance the overall experience. The smooth check-in process and great customer service contribute to a pleasant and memorable stay. Many appreciated the poolside areas and sandbars, finding them to be a part of the relaxed and beautiful atmosphere of the hotel.
Although the resort does not offer specific honeymoon packages and is noted to be less luxurious compared to some other options, it still receives positive feedback for being fine and great for honeymooners. Despite the occasional sad observation about staff enduring the heat in face masks, visitors generally felt glad they chose to stay at this resort.
Luxury
Romantic
Guests have praised the comfortable king-size beds and the special touches like a complimentary bottle of champagne, which enhance the romantic experience. The hotel's secluded laguna villas with concierge service and romantic dining settings come highly recommended, ensuring a private and intimate stay. While some areas of the hotel cater to families, making it very family-friendly, many agree that it is particularly great for a romantic getaway or a couple's retreat. Whether for relaxing beach days or a superb honeymoon, Grand Sunset Princess offers a very happy and memorable romantic setting.
Beachfront
The resort features a well-maintained area around the beach, though some visitors mentioned an abundance of seaweed and the unavailability of beach chairs. Despite these minor issues, the location provides easy access to the ocean with good entry points for swimming.
On the entertainment front, the hotel offers a range of activities and shows, enhancing the overall experience. However, guests reported that service at the beach bar can be slow and it's sometimes closed, impacting the convenience of grabbing a drink by the shore.
The accommodations include family suites with reliable Wi-Fi and some rooms boast direct access to the pool, adding an extra layer of luxury. Although there were minor setbacks such as noise and occasional slow service, the hotel's facilities and beachfront location offer a compelling option for those seeking a relaxing and picturesque holiday.
Yes, Grand Sunset Princess - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Sunset Princess - All Inclusive.
No, Grand Sunset Princess - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Grand Sunset Princess - All Inclusive.
Yes, Grand Sunset Princess - All Inclusive has a gym.
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