Playa del Carmen, Prolongacion 5 Avenida Manzana 20 Lote 00620.672415,-87.034239(Show on Map)
7.9
Good
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+5 Photos
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Checkin - Checkout dates
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Info
Summary of reviews
The Grand Riviera Princess - All Inclusive resort offers an overall exceptional vacation experience, accentuated by its stunning beachfront location and beautifully maintained facilities. Nestled by the sea, the resort provides direct access to a clean, picturesque beach ideal for long strolls. The expansive grounds are meticulously landscaped, featuring lush gardens teeming with wildlife and numerous pools, enriched by beautifully structured pathways.
Strategically, the resort is a short 15-minute drive from Playa del Carmen, making it convenient for exploring popular attractions like Tulum and Xcaret. For visitor ease, reliable hotel taxi services and shuttle buses facilitate travel to and from the city center. Despite its vast size potentially requiring lengthy walks or shuttle reliance, the serene and expansive setting is perfect for relaxation with the vibrant city center only a short trip away.
The breakfast experience at the resort stands out positively, offering a varied and plentiful buffet with international cuisine and daily specialties. Guests particularly appreciate the omelet bar, fresh fruits and drinks, often describing the food as delicious and amazing. Though some find the breakfast routine repetitive and the coffee quality less than desirable, overall the offerings are well-received.
Dinner brings diversity but mixed reviews. Buffets exceed expectations with their fresh and abundant choices, while specialty restaurants like the Italian, French and Steakhouse receive both praise and criticism. Making reservations for these restaurants can be challenging, often pushing guests to rely more on the buffet. Service quality and food consistency sometimes fall short, but the overall variety caters well to different tastes.
Rooms at the Grand Riviera Princess are generally spacious and comfortable, featuring amenities like jacuzzis and direct pool access for a touch of luxury. Daily housekeeping ensures cleanliness, although some rooms and furnishings are dated and suffer from maintenance issues such as moldy smells, inefficient air conditioning and room flooding. The overall experience in rooms highlights a need for renovation and improved upkeep.
Cleanliness throughout the resort is commendable with well-maintained paths, gardens and public areas contributing to a beautiful environment. However, guest feedback on room cleanliness is mixed with some noting issues in thoroughness and upkeep, indicating a need for more consistent housekeeping standards.
Staff interactions evoke mixed sentiments; many guests find the staff friendly, engaging and helpful, while others encounter slow, unprofessional service, particularly at check-in and pool bars. Despite these inconsistencies, notable staff members and housekeeping receive praise for their dedication.
Wi-Fi service is one of the resort's weaker points with frequent complaints about unstable connections and slow speeds. Many guests find it unreliable, a critical factor needing improvement for modern travelers.
The resort's spa and gym facilities are top-notch, often highlighted for their quality and well-equipped nature. Spa experiences receive acclaim for their luxurious ambiance and professional service, adding a relaxing dimension to the stay. Meanwhile, the gym is appreciated for its spaciousness and cleanliness, offering a comprehensive workout experience.
The variety of pools available caters to different preferences, from lively poolside activities to serene, adult-only sections. Family-friendly features like the kid's water park complement the resort's appeal, making it an excellent choice for a wide range of guests. Overall, the Grand Riviera Princess - All Inclusive provides a beautiful, diverse resort experience, though certain areas like dining reservations, room maintenance and Wi-Fi could benefit from enhancement.
Categories
Honeymoon
Offers a luxurious stay with numerous pools, dining options, and activities. Provides a vibrant and entertaining atmosphere for couples.
Free Wi-Fi
This resort is tagged in our database and provides free Wi-Fi. It allows guests to stay connected while taking advantage of the all-inclusive offerings and facilities.
Tennis
As an all-inclusive resort, it offers tennis courts as part of its amenities. The resort provides a wide range of activities and services for a complete vacation experience.
Pool Swim Up Bar
This all-inclusive resort boasts multiple dining options, 12 outdoor pools, and an indoor pool with swim-up bars. It offers a wide range of activities and relaxation options, making it perfect for families and couples.
Family
This resort is family-friendly and offers direct access to one of the best beaches in the world. It offers themed pools and activities for all family members.
Pool
Pool Swim Up Bar
Outdoor Pool
5 Star
Gym
Accessible
Parking
Business
Beach
Romantic
Spa
Beachfront
Answers last updated by our editors
Luxury
All-Inclusive Packages
Rooms with Jacuzzi / Hot-Tub
Outdoor Pool
Room Types
Deluxe Junior SuiteThis suite features a spa bath.
Please note up to 2 children are allowed to occupy this room with parents.
Platinum SuiteSpacious suite features:
- spa bath
- Platinum Lounge access, offering private pool with butler service
- 1 specially arranged dinner
- discounts on spa treatments and at local golf courses.
Please note that 1 child can be accommodated in the Platinum Suite with parents.
Laguna VIlla Suite (Adults Only - 18+ years old)Features:
- spa bath
- 1 Spa package per guest
- Platinum Lounge access, offering a private pool and butler service.
Please note, children cannot be accommodated in the Laguna Villa Suite.
Deluxe Junior Suite with Pool Access (Only for 13+ years old)This suite has either a king-sized bed or 2 double beds and offers direct access to the pool area.
Please note that this room type only accepts children over 13 years old.
Family Club RoomThis family room features a hot tub. The spacious family room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower. Boasting a balcony, this family room also offers a tea and coffee maker, a seating area and a TV with cable channels.
Family Club - Pool AccessThis family room's special features are the pool with a view and the hot tub. The spacious family room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower.
Junior SuiteThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony, this suite also features air conditioning, a minibar and a TV with cable channels. The unit has 3 beds.
Suite with Private PoolThis suite provides a pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite offers a minibar, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
About Grand Riviera Princess - All Inclusive
Registry or License or Notification Number: 01230083a5528
Guest Reviews
7.9
Good
Review Summaries
Location
The Grand Riviera Princess – All Inclusive boasts a stunning location with an array of beautiful, well-maintained facilities. Nestled by the sea, the hotel offers direct access to a clean and picturesque beach, perfect for leisurely strolls. The expansive grounds are meticulously landscaped with lush gardens that contribute to an idyllic, tranquil setting teeming with wildlife, including monkeys. The resort's atmosphere is further enhanced by numerous pools and beautifully structured pathways.
Strategically located, the hotel is a short 15-minute drive from Playa del Carmen, making it convenient for exploring popular destinations such as Tulum, Xcaret and the vibrant 5th Avenue. For convenience, there is a hotel taxi service that reliably takes guests into the city at regulated rates and shuttle buses are available to and from the city center multiple times a day.
Though guests appreciate the resort’s beauty and vast spaces, they note that its large size can make moving around time-consuming. Some buildings are far from the main lobbies and dining facilities, necessitating lengthy walks or reliance on shuttle services.
The remote location of the hotel, while offering peace and beauty, can make excursions into the city somewhat expensive due to high taxi fares. Visitors should budget for these costs if planning to frequently visit Playa del Carmen or other nearby attractions.
Overall, the Grand Riviera Princess offers a perfect beachfront retreat with a fantastic natural environment, suitable for those looking to relax in a serene and expansive resort setting while being a short trip away from the bustling city center.
Breakfast
Grand Riviera Princess - All Inclusive offers a breakfast experience that generally receives favorable feedback from its guests. The breakfast buffets are frequently described as varied and plentiful with a wide selection of international cuisine and various daily specialties. Many guests appreciate the extensive options available, particularly the omelet bar and fresh fruits and drinks. The breakfast is often praised for its quality with adjectives like "delicious" and "amazing" being common. The service and facilities are noted as excellent by several reviewers.
However, there are mixed opinions regarding the consistency and variety of the breakfast offerings. While some guests enjoy the diverse selection, others feel that the breakfast becomes repetitive and lacks daily variety. Coffee quality is another point of contention; "American coffee" is cited as subpar by those expecting espresso. Additionally, some logistical challenges such as crowded dining areas, long wait times for coffee and insufficient table service during peak hours are mentioned.
In summary, the Grand Riviera Princess garners high marks for the diversity and overall quality of its breakfast buffets, though areas such as variety, coffee quality and service efficiency occasionally fall short of guest expectations.
Dinner
Dining at the Grand Riviera Princess - All Inclusive brings a diverse experience with both high points and areas needing improvement. The resort offers a wide selection of food options across various restaurants, including buffets and à la carte venues. Many guests appreciated the variety and quality at the buffets, noting it often exceeded their expectations with fresh and abundant choices.
The specialty restaurants received mixed reviews. While some diners found them fantastic, particularly enjoying the Italian, French and Steakhouse options, others felt the themed restaurants were average or disappointing with some diners even experiencing food quality issues. Miso and Mama Mia had notably polarized opinions with some loving them and others not impressed at all.
Booking reservations at these specialty restaurants proved challenging for many, often described as nearly impossible even upon arrival. This pushed some guests to rely heavily on the buffet, which, although offering a range of dishes, was critiqued for being repetitive and sometimes not warm enough.
Service was another mixed aspect; some reviews praised the attentive and friendly staff across various dining venues, while others highlighted issues with unfriendly and unhelpful interactions. The ambiance and presentation were generally well-received, but some found the flavor lacking despite good presentation.
In summary, dining at the Grand Riviera Princess is characterized by its variety and occasional hits, but it struggles with consistency in food quality and reservation accessibility. For a satisfactory experience, diners might focus on the buffets and try their luck with specialty restaurants.
Rooms
The guest reviews for the 'Grand Riviera Princess - All Inclusive' highlight mixed impressions of the hotel rooms. Positively, many visitors appreciated the spaciousness and comfort of the rooms, often describing them as very large and well-appointed. Some rooms featured jacuzzis and direct pool access, which were especially loved by guests seeking a luxurious experience. The rooms were generally regarded as clean and well-maintained with daily housekeeping ensuring a pleasant stay. The serene and quiet environment also added to the overall enjoyment.
However, the reviews also pointed out several areas needing improvement. Many guests mentioned that the rooms and furnishings were quite dated with old TVs and worn-out furniture. Issues with cleanliness were frequent, including moldy smells, dirty bathrooms and occasional sightings of bed bugs, ants and cockroaches. The mini-fridges were often reported as not cooling properly and air conditioning issues were common with some units being noisy or inefficient. Instances of room flooding, leaking ceilings and low water pressure in showers were also noted. Additionally, some rooms had a persistent damp feel and certain outdoor features like outdoor showers attracted unwanted wildlife.
While the resort itself boasts beautiful grounds and good facilities, the in-room experience was not consistent with a five-star rating for many guests, indicating a need for renovation and improved maintenance to enhance the overall guest experience.
Beds
At the Grand Riviera Princess - All Inclusive, guest reviews predominantly highlight the comfort of the beds. Many guests noted that the beds were fantastically comfortable, providing a great night’s sleep. Large beds, including king-size options, received praise for their size and comfort. The bedding and pillows were described as very good with some mentioning the presence of Balinese beds and plenty of sunbeds around the pool area for extra relaxation.
On the downside, there were occasional complaints about the bedding not always being replaced, bedsheets sometimes feeling moist and some old, uncomfortable mattresses. Some rooms had issues with damp sheets and outdated furnishings, like TV sets and sofa beds, yet these did not overshadow the overall comfort for most guests. Despite few mentions of issues with pests, such as mosquitoes and ants, the rooms were generally deemed spacious with good room services and clean towels provided.
In summary, the Grand Riviera Princess excels in offering comfortable beds, which stands out as a notable positive feature appreciated by many guests, making it a good choice for travelers seeking a restful stay.
Cleanliness
At the Grand Riviera Princess - All Inclusive, cleanliness is a priority across most areas, creating an environment that many guests appreciate. The facilities are generally very clean and well-maintained, from the lush gardens and clean pathways to the immaculate public areas. The pools, beach and overall resort grounds are kept consistently clean with staff visibly attending to tidiness throughout the day.
Guests frequently laud the cleanliness and upkeep of the property's greenery and landscaping, which contributes to the resort's overall beauty. The hotel’s housekeeping services, while praised by some, appear inconsistent in quality. Many rooms are described as clean, spacious and comfortable, but some guests have reported issues such as unclean rooms, dated conditions and lack of thorough cleaning. Specific criticisms include dirty room conditions, unclean bed linens and unsatisfactory bathroom maintenance. Additionally, areas such as hallways, elevators and certain public bathrooms have been noted to occasionally fall below standard cleanliness levels.
Despite these occasional lapses, the majority of visitors seem satisfied, commenting positively on the resort's well-kept appearance and the diligent efforts of the cleaning staff. Overall, the Grand Riviera Princess offers a mostly clean and inviting atmosphere, although there is room for improvement in ensuring consistent cleaning standards across all areas and rooms.
Staff
The 'Grand Riviera Princess - All Inclusive' resort receives mixed reviews regarding its staff. On the positive side, many guests found the staff to be friendly, engaging, helpful and attentive. Notable mentions include Martin from the cart service and Alana at the buffet, both praised for their positive attitudes and excellent service. Housekeeping staff also garnered appreciation for their diligence and attentiveness. Several guests described the overall service as exceptional, highlighting the accommodating and friendly nature of the majority of employees. Specific staff members like Mr. Rosendo and Miguel at the Mamma Mia restaurant received special recognition for their outstanding treatment.
However, negative feedback points to inconsistency in service quality. Some guests reported slow service, particularly at the pool bars and during check-in. The concierge service often appeared busy or uninterested in addressing concerns. Several reviewers noted that some staff members were rude, unprofessional and seemed not to care about guest issues. Instances of unfriendliness and lack of helpfulness were mentioned, particularly in front desk interactions and among certain waiters and bartenders. Moreover, some guests felt that the staff was overworked, affecting their overall demeanor.
Ultimately, while many guests had positive experiences with the friendly and helpful staff, there were notable instances where the service did not meet expectations, leading to a mixed overall impression.
Wi-Fi
Guest reviews of the Grand Riviera Princess - All Inclusive indicate mixed experiences with the hotel's Wi-Fi service. On the positive side, some guests noted that the Wi-Fi was good even at the beach and excellent in rooms. However, these favorable remarks seem to be outweighed by numerous complaints about the Wi-Fi's overall quality and reliability.
Guests frequently experienced issues such as unstable connections, weak signals and slow speeds with the Wi-Fi often described as terrible or awful. Many reviews mention that the internet was inconsistent with frequent disconnections and in some cases, no Wi-Fi availability at all in certain areas of the hotel, including the rooms. Several guests highlighted that the Wi-Fi did not work for extended periods, sometimes not functioning for the entire duration of their stay.
The paid Wi-Fi service also did not meet expectations with reports stating that even the premium option was slow and unreliable. Guests faced particular difficulties with making calls via apps like Viber due to the unstable connection. There were also mentions of the Wi-Fi being sporadic around the pool area and other shared spaces.
Overall, the Wi-Fi at the Grand Riviera Princess - All Inclusive is an area in need of significant improvement, as consistent and reliable internet access is a crucial amenity for many travelers.
Spa
The Grand Riviera Princess - All Inclusive is praised for its exceptional spa and wellness offerings. Visitors consistently highlight the excellent spa and gym facilities, often describing them as top-notch and well-equipped. The massage services, including options like Thai massages, receive high acclaim for their quality with many guests noting the professionalism and skill of the staff. The ambiance of the spa is frequently described as luxurious and beautiful, contributing to a highly relaxing experience.
Hydrotherapy sessions and a variety of treatments, such as facials, also contribute to the spa's appeal. Guests appreciate the high standards of service and the well-trained personnel, especially in addressing any emergencies or health issues promptly. Despite some issues with spa reservations and concerns about potential overcharging, overall satisfaction remains high.
Beachside massages further enhance the appeal, offering a unique and enjoyable experience. While there are occasional mentions of the spa facilities being closed or the need for improvement in reservation services, the majority of reviews reflect a positive and luxurious spa experience.
Gym
Grand Riviera Princess - All Inclusive offers a gym that guests often praise for its spaciousness and cleanliness. The gym facilities are described as excellent, well-equipped and very good overall, providing a comprehensive workout experience. Visitors have found the fitness center to be nice, well-maintained and useful with the added benefit of offering fitness classes. However, there is some feedback that the gym hours could be extended beyond the current 7 am to 7 pm schedule. Despite this, the gym remains a fantastic amenity, integrating seamlessly with other highly regarded facilities like the spa and numerous swimming pools, contributing to an enjoyable and comfortable stay.
Pool
Grand Riviera Princess - All Inclusive offers an extensive variety of pools, catering to different preferences and needs. Guests frequently highlight the abundance of pools available, ensuring there's always a spot to relax or have fun. Many of these pools are large, clean and well-maintained with some offering direct access from the rooms, private pool areas and special features like swim-up bars. Visitors appreciate the serene environment in specific pools meant for relaxation, while others enjoy vibrant poolside activities and lively pool parties.
The poolside service receives praise, alongside the fantastic food and drink offerings available at various bars and restaurants dotted around the pools. Families particularly enjoy the kid-friendly water park, while adults can appreciate quieter, adults-only pool sections. Elegant designs and beautiful architecture of the pool areas enhance the overall relaxing vibe of the resort.
Despite the positive feedback, there are occasional mentions of issues such as the need for better pool cleaning, the early closure of pool bars and sometimes the water being too warm. Additionally, the pools can get crowded and there's a need for more loungers and shaded areas. Overall, the vast range of pool options and excellent service make the poolside experience at Grand Riviera Princess a key highlight of any stay.
Beach
The beach at the Grand Riviera Princess - All Inclusive resort offers a mixed experience for its visitors. On the positive side, the shoreline boasts a beautiful, clean appearance with golden and white sand that retains the classic Caribbean charm. The clear sea water and the proximity of beach access, coupled with stunning oceanic views, make it a wonderfully picturesque and inviting location. Maintenance of the beach seems to be a priority with pathways kept clean, plenty of seating and shady spots available and services like the beach bar and private access adding to the convenience and comfort of guests.
The grounds surrounding the beach are equally beautiful, creating a setting that complements the beach’s natural allure. Additionally, there are luxurious amenities such as beachfront spas and jacuzzi areas that enhance the overall beachside experience. Beach activities, including snorkeling with opportunities to see marine life, are noted as memorable aspects of a stay here.
However, the beach does face challenges. Guest reviews mention that it is frequently overcrowded, making it hard to find available loungers and the beach chairs are often tightly packed together. Another common issue is the presence of seaweed and algae, which at times can be excessive, leading to an unpleasant smell and sometimes making the water murky and uncomfortable for swimming. The resort staff actively work to clean up the seaweed, but it remains an intermittent problem.
There are also mentions of rocks in the water and on the shore, making it difficult to walk or swim comfortably without water shoes. Some guests found the beach to be narrow, limiting the space available for relaxation and there were occasional reports of the beach being somewhat dirty or covered in seaweed, impacting the overall enjoyment. Additionally, the distance to the beach can be a concern for some with certain accommodations being far from the shoreline.
In conclusion, while the beach at Grand Riviera Princess has its strengths in natural beauty and amenities, ongoing issues with overcrowding, seaweed and rocks can detract from the experience. Guests seeking a picturesque and relaxing beach stay should consider these factors.
Tennis
The tennis courts at Grand Riviera Princess - All Inclusive are well-maintained and in good shape, offering a great setting for tennis enthusiasts to enjoy their favorite sport. Guests have highlighted the enjoyable experience of playing tennis with some spending a significant amount of time at the courts. Although the facilities, including the tennis courts, close early, the overall impression of the tennis amenities is positive. Other activities, like table tennis, are also available, adding to the variety of recreational options.
Parking
The Grand Riviera Princess - All Inclusive offers adequate and convenient parking options for guests, including a large parking lot and garage parking. Numerous reviews highlighted the ease of parking and the ample space available. Guests found the parking area to be straightforward and stress-free. Although some comments pointed out the lack of valet parking and advised against leaving valuables in the car, the overall sentiment about parking is positive. The reception and service in relation to parking issues were generally friendly and accommodating. Despite a few concerns about the parking lot being full at times, the majority of experiences described parking at the hotel as easy and satisfactory.
Family
Grand Riviera Princess - All Inclusive stands out as a top choice for families, offering a plethora of activities and amenities designed specifically for kids. The resort boasts a dedicated children's area, various children’s programs and a vibrant kids club that ensures the little ones are always entertained. Families appreciated the thoughtful touches, from baby cots and chairs to well-designed children's pools and gaming zones.
Guests frequently highlighted the family-friendly atmosphere, noting the resort’s commitment to providing a fun and safe environment for children. The family club, in particular, received high praise for its spacious and well-maintained facilities, making it a perfect spot for family bonding. Kids and adults alike enjoyed diverse activities including rifle shooting, archery and delightful encounters with freely roaming animals.
The resort also caters to families with its comprehensive family packages, ensuring that all members–from toddlers to grandparents–have a memorable stay. Cleanliness and superb accommodation were other aspects that guests appreciated, contributing to the overall positive family vacation experience.
However, some guests did mention occasional difficulties such as issues with reservations and room cleanliness, along with some instances of inconsistent behavior from the staff. Despite these concerns, the general consensus is that Grand Riviera Princess - All Inclusive is excellent for family vacations, offering everything needed for an enjoyable and relaxing family getaway.
5 Star
The Grand Riviera Princess - All Inclusive resort has received mixed reviews with many guests praising its beautiful facilities and luxurious ambiance. The resort is noted for its high-quality amenities with several reviewers highlighting great options and the beauty of the establishment. Positive phrases include mentions of superb facilities, a wonderful stay for all ages and a fantastic time enjoyed by visitors.
However, numerous guests expressed that the hotel falls short of the five-star rating it claims. While some noted the facilities as five-star and described the resort as luxurious, many pointed out significant shortcomings. Common criticisms include the outdated TV equipment, basic menu options and service that does not meet five-star standards. The concierge and general hospitality received less-than-stellar reviews with some describing the service as not friendly or attentive enough.
Several guests highlighted that, despite being marketed as a five-star resort, the actual experience aligns more closely with a three-star establishment. The food and overall service levels did not meet the expectations set by other notable five-star resorts. It was noted that the resort could have been considered a five-star hotel in the past, but it no longer lives up to that standard.
In summary, while the Grand Riviera Princess - All Inclusive offers a beautiful setting with luxurious facilities, the service and amenities do not consistently match the five-star rating it advertises.
All-Inclusive Packages
Grand Riviera Princess - All Inclusive offers an impressive array of services and amenities suitable for a wide range of guests. The all-inclusive package features a variety of dining options with numerous buffet and a la carte restaurants that generally receive high praise for their quality. The food and drink options are abundant with many guests appreciating the great drinks and amazing food available throughout the resort.
The spacious and extensive property provides a plethora of activities, including ample pools and daily entertainment, making it an ideal destination for vacationers seeking an active and engaging stay. Families, in particular, find the resort very kid-friendly, which adds to the overall positive experience.
Many reviewers highlight the excellent service, noting the impeccable attention to detail provided by the staff. The generous room minibar and specific premium benefits, such as the platinum all-inclusive package, are also appreciated by guests. Despite some restrictions and occasional difficulties with restaurant reservations, the overall feedback suggests a satisfying and comprehensive all-inclusive experience.
On the downside, there are a few recurring complaints about limitations in the services, particularly regarding the availability of certain drinks and the 24-hour food bar. Some guests feel that the food offerings at the buffets could be more varied and there were mentions of the bars running out of supplies at times. Additionally, a few reviews express disappointment with the quality and inclusivity of the all-inclusive package, indicating that not everything was as inclusive as advertised.
Nonetheless with a good quality-price ratio and numerous positive experiences described by guests, Grand Riviera Princess - All Inclusive proves to be a solid choice for those looking to enjoy a well-rounded and entertaining getaway.
Rooms with Jacuzzi / Hot-Tub
The 'Grand Riviera Princess - All Inclusive' features jacuzzis and hot tubs in many of its rooms with several guests praising the experience. Many found the in-room jacuzzi to be a delightful and comfortable addition, enhancing their stay. Large and well-maintained in many instances, the jacuzzis were often described as amazing and awesome, making them a highlight for some visitors.
However, there were also notable issues. Some jacuzzis were reported to be broken or in need of updating and outdoor jacuzzis occasionally suffered from cleanliness problems, including bugs. Several guests noted poor jacuzzi facilities and issues like ants in the tubs or rooms and broken power dials. Despite these setbacks, the presence of jacuzzis and hot tubs was generally perceived as a thrilling perk that added to the all-inclusive experience of the resort.
Business
Readers seeking a business-friendly resort will find a mixed experience at Grand Riviera Princess - All Inclusive. The resort features several positive attributes for business travelers, including well-equipped conference rooms and a business center. The environment is conducive to business activities with good facilities and a practical layout. Friendly and helpful staff enhance the experience for working professionals, offering support for a variety of business setups and team-building exercises. Business travelers can also benefit from the available business-friendly suites.
However, the experience is not entirely seamless. Some reviews point out significant issues, such as the inconsistent functionality of business amenities like printers and the hotel’s WiFi, which is notably unreliable for business purposes. Additionally, long waits for check-in, food, drink services, room service and concierge services may hinder productivity. The resort is predominantly family-oriented with few amenities specifically catering to business travelers. Poor communication skills among staff and overall service shortcomings were also noted as disadvantages for professional needs.
In summary, while Grand Riviera Princess offers several appealing facilities for business travelers, it may not be the ideal choice for those needing consistent business support and efficient service.
Accessible
Grand Riviera Princess - All Inclusive receives positive feedback regarding its accessibility features, making it a suitable choice for guests with disabilities. The resort is praised for having good access to restaurants, facilities and amenities. The grounds are described as accessible and wheel-chair friendly, ensuring that getting around is easy and convenient for all guests, including those with reduced mobility. Accessible shuttles and well-maintained transport facilities further enhance the experience.
The hotel staff is noted for being friendly and accommodating, contributing to the overall ease of accessibility. While there are mentions of some poor accessibility for older guests and those with significant disabilities, the general consensus is that the resort takes care to ensure accessibility needs are met.
Clean and comfortable rooms, along with accessible areas for guests, add to the appeal of this well-located resort. In addition, access to the city is straightforward and the beaches are easy to reach, making it an ideal location for a relaxing vacation. However, the resort may not be specifically designed for babies, which should be considered by families traveling with very young children. Transport within the resort is readily available, making it easy for guests to explore the vast areas it covers.
Outdoor Pool
The Grand Riviera Princess - All Inclusive boasts an array of beautifully designed outdoor pools that cater to both families and adults. Guests appreciate the variety of pool environments, including quiet areas, party pools and an adult-only pool. The clean and inviting pool facilities are a highlight, encouraging guests to spend their days relaxing by the water. The pools are diverse with options such as swim-up pools, private pools and large pools with plenty of sunbeds. Despite some mentioning the water is quite warm, the overall pool experience remains enjoyable with the refreshing outdoor showers and convenient poolside service adding to the appeal. The pools are well-maintained, offering an enjoyable environment for all ages, making them a favorite feature for families and couples alike.
Honeymoon
Grand Riviera Princess - All Inclusive has garnered positive feedback for being a prime destination for honeymooners and anniversary celebrations. Many guests highlight it as a perfect place for a honeymoon, describing it as an ideal honeymoon destination with dedicated honeymoon suites and beautiful romantic settings. Special honeymoon zones and honeymoon spots provide unique and intimate experiences for newlyweds. The lagoon villas, in particular, are noted for adding an extra touch of romance.
Guests who celebrated their honeymoons here express great satisfaction with the overall experience, citing wonderful honeymoon trips and perfectly tailored romantic stays. The hotel offers specialized honeymoon activities and massages to enhance the experience, along with decorative details that create memorable moments. Couples recommend the hotel for its best honeymoon experience, indicating it as a great choice for romantic getaways.
However, there were occasional issues, such as difficulties booking restaurants for non-platinum guests, which was disappointing for some honeymooners. Despite these minor setbacks, the majority of reviews reflect extremely happy honeymooners who enjoyed dedicated service personnel and special menus tailored for specific events. Overall, Grand Riviera Princess - All Inclusive maintains a reputation for delivering decent honeymoon vibes and catering well to couples celebrating their love.
Luxury
The Grand Riviera Princess - All Inclusive offers a luxurious experience with a high standard of accommodation. The resort is beautiful and equipped with clean and grandiose facilities, such as luxurious suites and large, comfortable rooms that ensure a very comfortable stay. Guests who opt for the Platinum package can enjoy exclusive access and benefits, adding a touch of extra elegance and VIP treatment to their stay. A champagne welcome glass sets a luxurious tone upon arrival, while premium guests are well accommodated, especially in the Platinum section.
Eric at the Platinum reception is noted for his exceptional service, enhancing the luxury experience for some visitors. Despite a few comments about the service not quite reaching a 5-star level and some inconsistencies in the room descriptions, the majority feel the property boasts a high-end vacation atmosphere. The lush gardening and beautiful surroundings contribute to the overall sense of opulence.
For those seeking a luxurious escape, the Grand Riviera Princess with its beautiful facilities and comfortable, high-end rooms, offers an overall luxurious and recommendable stay.
Romantic
The Grand Riviera Princess - All Inclusive offers a romantic experience that has delighted many guests, particularly honeymooners. Couples can enjoy beautifully decorated honeymoon suites, perfect dinner settings and romantic sunset views that enhance the overall ambiance. The hotel excels in providing superb romantic elements and delightful honeymoon experiences, whether it's a suite for a romantic dinner or a peaceful dinner by the beach. The staff's warm attention and the dreamy decorations further contribute to its reputation as a great honeymoon spot. The hotel's tranquil surroundings and excellent romantic activities make it an ideal destination for a romantic getaway, confirming its position as one of the best places for couples looking for romance.
Beachfront
Grand Riviera Princess boasts an enviable beachfront location that guests consistently highlight in their reviews. The beachfront area is described as extremely nice and many appreciate its beautiful clean sand and the gorgeous pools. A fantastic beachfront location with platinum rooms offering direct views and even a jacuzzi by the water, enhances the appeal of the property. Visitors have also noted the luxurious feel of the private beach areas, which come with comfortable sunbeds and palm trees.
The beach itself is often described as one of the best globally with its shallow and warm waters being a particular draw. Guests frequently recommend the beach bar and enjoy meals at the beachfront chillout restaurant, which offers stunning views of the sea.
However, some reviews mention the beachfront can get extremely crowded and the seaweed on the beach has occasionally detracted from the overall experience. Nonetheless, the direct and private access to the beach, along with the beachfront pathways and proximity to day trip destinations, are celebrated aspects of this all-inclusive resort.
Overall, the beachfront location of Grand Riviera Princess is a significant highlight, providing a mix of relaxation and scenic beauty despite occasional drawbacks like crowding and seaweed.
FAQ
Yes, Grand Riviera Princess - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Grand Riviera Princess - All Inclusive.
No, Grand Riviera Princess - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Grand Riviera Princess - All Inclusive.
Yes, Grand Riviera Princess - All Inclusive has a gym.
