InfoSummary of reviewsThe 'ibis Styles Ribeirao Preto Jardim Botanico' enjoys frequent commendations for its prime location in Ribeirão Preto. Situated near a variety of dining, shopping and entertainment options, it offers easy access to public transportation and key points of interest such as Eurobike Arena and Iguatemi Ribeirão Preto shopping mall. Guests appreciate the pleasant, safe and clean surroundings, adding to the overall comfort and convenience of their stay. The hotel's 24-hour bar, clean and modern-decorated rooms and friendly and attentive staff further contribute to a favorable experience.
The breakfast at the hotel receives mixed feedback with many guests praising it for its delicious variety and well-organized presentation. The coffee, including tasty cappuccinos, is often highlighted positively. Nonetheless, some guests find the breakfast overpriced and lacking in diversity and quality, especially regarding vegetarian and lactose-free options.
Dinner experiences also reflect a mix of satisfaction and areas needing improvement. While guests generally enjoy the quality and taste of the food, the service often falls short due to delays and understaffing. Operational inefficiencies, such as long wait times and self-collection of orders, detract from the overall dining experience.
Rooms at the hotel receive praise for their comfort, spaciousness and modern décor. Positive mentions include comfortable beds and a calm environment. However, maintenance and cleanliness issues are recurrent with complaints about dirty walls, insufficient lighting and worn-out fixtures. Noise from adjacent rooms due to poor acoustics also impacts some stays.
Cleanliness across the hotel garners mixed reviews. Some guests commend the clean and tidy rooms, but others report dusty and dirty conditions, particularly in common areas and bathrooms. The inconsistency suggests that maintaining a high standard of cleanliness remains a challenge.
Staff interactions generally contribute positively to the guest experience with many noting the politeness and attentiveness of the team. The reception staff, in particular, handle large volumes efficiently. However, service quality can be inconsistent with occasional reports of rudeness and unpreparedness, especially during peak times or night shifts.
The free Wi-Fi is appreciated for its ease of access and secure connection, though performance can vary. Some guests experience reliable connectivity, while others report fluctuating signals and coverage issues in specific rooms.
Parking at the hotel is secure but comes with a fee managed by a third-party company, often perceived as expensive. Additionally, the valet service can be slow and disorganized, leading to long wait times for car retrieval.
Family and group travelers find the hotel accommodating, though some room amenities like blankets and face towels are often missing, requiring follow-up with reception. The advertised Kids area was reportedly unavailable during some stays.
Beds receive mixed feedback; while many guests find them comfortable, others note issues with the fit and quality of sheets, as well as worn-out mattresses and inadequate bedding.
As a three-star hotel, ibis Styles Ribeirao Preto Jardim Botanico generally meets expectations, offering good value for money. There is some dissatisfaction with the service and maintenance, indicating a decline in standards compared to other Ibis properties.
For business travelers, the hotel proves to be a suitable choice, offering business-friendly amenities such as well-equipped conference rooms and reliable Wi-Fi. The staff's politeness and helpfulness, combined with the facility's layout, make it an effective venue for professional needs.
In summary, while 'ibis Styles Ribeirao Preto Jardim Botanico' excels in location and comfort, it faces challenges in consistent service quality, cleanliness and operational efficiency, particularly in its dining services and room maintenance. Show more
InfoSummary of reviewsMercure Ribeirao Preto is situated in an upscale and vibrant area of Ribeirão Preto, appreciated for its convenient proximity to restaurants, bars, shopping venues and essential services. Its strategic location makes it an excellent choice for guests looking to explore the city with ease, offering comfort and modernity in a quiet neighborhood.
The hotel's breakfast receives high marks for its variety, abundance and quality, often compared to those of larger hotels and resorts. Guests particularly commend the friendly and helpful breakfast service. However, there are suggestions for improved organization and staffing to handle busy periods better.
Rooms are noted for their spaciousness and comfort with positive feedback on cleanliness, quality of beds and amenities like electric kettles. The appealing room decor and modern infrastructure add to the experience, although some inconsistencies in room maintenance, such as issues with showers, fridges and lighting, have been reported.
When it comes to cleanliness, several guests praise the hotel's overall maintenance and comfort of the beds. However, there are notable concerns about inadequate cleaning services, particularly in the bathrooms and occasional maintenance issues like leaking air conditioners and unpleasant smells.
Staff at Mercure Ribeirao Preto are frequently described as attentive, polite and helpful, enhancing many guests' experiences. Nevertheless, there are occasional criticisms relating to unfriendliness or lack of experience from some staff members, particularly during busy times.
The free Wi-Fi provided by the hotel receives mixed feedback. While some guests find it reliable and strong, others report issues with stability and signal strength. TV services also face criticism for the lack of basic cable channels and poor image quality.
While the gym and rooftop pool are appreciated for their unique locations and views, both facilities have room for improvement. The gym's small size and occasional broken equipment have been noted and the pool area needs better maintenance and cleanliness.
The hotel caters well to families with good-sized rooms and comfortable accommodations, although there are suggestions for improved safety measures like better emergency lighting. The beds in particular are highlighted for their comfort, contributing significantly to a positive sleeping experience.
Although classified as a four-star establishment, some guests feel the hotel falls short of expectations in terms of provided amenities and overall value for money. The business services are well-regarded, making it a suitable option for business travelers, though room service delays and a lack of emphasis on parking arrangements could be improved.
In summary, Mercure Ribeirao Preto offers a generally positive and comfortable stay with standout features like its location, breakfast and beds. However, addressing issues related to room maintenance, cleanliness consistency and service could significantly enhance the guest experience. Show more
