Baymont by Wyndham Cornelia is well-regarded for its strategic location, offering travelers convenient access to major highways and a variety of dining and shopping options, such as Walmart and local restaurants. The hotel's proximity to popular attractions, like Helen, enhances its appeal as a practical base for both business and leisure travelers. The staff is consistently praised for their friendly and helpful demeanor, contributing to a positive and welcoming atmosphere.
Guests appreciate the inclusion of breakfast, which features a selection of hot and continental items, such as waffles, fruit, and yogurt, providing a good start to the day. While there is room for improvement in terms of variety and more hearty options, the breakfast adds value to the stay with choices suited for different dining preferences.
The rooms are generally noted for their cleanliness and spaciousness, offering a comfortable environment for guests. Although there are occasional maintenance issues and some rooms may have unpleasant odors, the hotel makes concerted efforts to maintain a tidy setting. The beds are comfortable, contributing to a restful night's sleep, despite some preference for larger sizes and softer pillows.
The indoor heated pool is a distinctive feature, appreciated for its inviting temperature and cleanliness. Despite mixed reviews regarding the need for updates and occasional maintenance concerns, the pool remains a popular amenity, often described as an enjoyable aspect of the stay.
Overall, Baymont by Wyndham Cornelia offers a clean and convenient lodging option, with a friendly staff, satisfying breakfast offerings, and notable amenities such as the indoor pool, ensuring comfort and accessibility for its guests.
Star Hotel Cleveland is celebrated for its prime location, nestled in the heart of town providing easy access to local attractions such as the charming town of Helen. Its central placement makes it convenient for guests to reach grocery stores, restaurants, and gas stations, while also offering a peaceful retreat despite its proximity to downtown. This strategic setting is favored by travelers, offering ease and convenience for exploring the area.
However, there are notable concerns regarding the hotel's cleanliness and maintenance. While some guests appreciated the daily maid service, many expressed discomfort due to issues like dirty bathrooms, stained sheets, and unpleasant odors. Structural issues have also been reported, adding to a feeling of neglect. The presence of insects in some rooms has made certain guests uncomfortable, indicating that housekeeping standards require significant improvement.
The hotel staff receives mixed reviews, with several guests praising the team for being helpful and friendly, especially those interactions with management and front desk personnel. However, there are inconsistencies, as some guests experienced unprofessional behavior and negative attitudes from specific staff members during check-in and other interactions.
When it comes to beds, feedback is mixed. Many find them comfortable and conducive to a good night's sleep, while others feel the mattresses are too hard and the pillows and sheets need updating. Although bed cleanliness is noted, the comfort level may vary, with a few guests dissatisfied with the mattress quality.
Overall, while Star Hotel Cleveland benefits from an excellent location and friendly service from parts of its team, improvements in cleanliness, maintenance, and mattress quality would enhance the guest experience significantly.
Days Inn by Wyndham Helen offers wheelchair-accessible facilities across the property. It provides specific accessible room types, including 'King Room with Mobility Access and Bathtub with Grab Bars' and 'Queen Room with Bathtub - Mobility Accessible'.
This hotel offers extensive accessibility features, including braille/raised signage, visual alarms in hallways, and lowered peephole/view port in doors. It also provides low-height counters/sinks, wheelchair-accessible public washrooms, and dedicated wheelchair-accessible parking spaces. Wheelchair-accessible rooms with accessible bathrooms are available.