Accessible HotelThis hotel offers wheelchair accessible rooms and has facilities for disabled visitors, including for hearing and visually impaired visitors. There are also 2 accessible designated parking bays available.
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Summary of reviews related to the 'Accessible' categoryThe Mercure Exeter Rougemont Hotel presents a mixed experience regarding accessibility for guests with disabilities. On the positive side, several accessible rooms are available with specific mentions of well-laid-out and very good accessible rooms for disabilities. Some guests appreciated the convenience of these rooms, noting they were kept easy and accessible. The hotel's central location opposite the railway station and near various amenities was highlighted as a positive aspect, ensuring that the broader environment is conducive to an enjoyable stay.
However, there were notable areas of concern. Limited parking, including only one disabled parking space, posed challenges for guests. Accessing the hotel could be problematic due to narrow and poorly cleared entrances. The absence of an elevator to the second floor and the occasional lift being out of order were significant issues for several guests, making stairs a barrier for those with mobility issues or wheelchair users. Additionally, the lack of bars in the bathroom was mentioned as a drawback.
Staff efforts such as providing a cot, flowers and even rose petals on the bed were appreciated but did not fully offset the accessibility challenges noted by guests. The need for a hotel refurb was also suggested, pointing towards a potential future improvement in accessibility features and overall guest experience.
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