Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Holiday Inn Express York, an IHG Hotel, receives a mix of feedback regarding its accessibility features for guests with disabilities. Many guests appreciated the assistance provided by the staff, particularly in the absence of an elevator, noting that staff members were helpful with carrying luggage. The hotel offers a range of accessible rooms, including ground floor options and rooms with amenities suited for wheelchair users, such as wet room showers and accessible toilets. Accessibility features extend to parking with Blue badge parking available.
The location is advantageous, being close to major retail centers, regional bus lines and accessible spots for disabled visitors. It's also conveniently situated near the ring road for easy access to various routes, making it suitable for family trips and day outings. The hotel includes an express breakfast in the price, contributing to a pleasant stay.
While some guests highlighted the limited options for disabled visitors and the need for an elevator, many found the accessibility features overall satisfactory. The accessible rooms are described as spacious and well-suited for mixed abilities with several reviews specifically mentioning their positive experience with wheelchair access and the availability of rooms designed for elderly and disabled guests. Show more
Holiday Inn York City Centre offers accessible standard rooms designed to meet the needs of travelers requiring enhanced accessibility. The hotel also provides wheelchair access, including a single manual door next to the revolving doors for convenient entry.
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Summary of reviews related to the 'Accessible' categoryHoliday Inn York City Centre by IHG offers a generally favorable experience for guests with disabilities, with particular praise for its mobility adapted and accessible rooms. These rooms are thoughtfully laid out for wheelchair users, enhancing the comfort and convenience of the stay. The hotel's proximity to the city centre makes it a suitable choice for those with mobility issues, allowing easy access to local amenities without the need for a car. For those driving, the car park is conveniently close and accessible.
The staff, notably Rochelle and Surenderal, receive commendations for their kindness and willingness to ensure guest comfort. They go the extra mile, even organizing accessible taxi services for guests heading to the train station. Despite this, guests did encounter issues, such as a consistently problematic lift and occasional discomfort with the beds. However, the staff's proactive approach and helpful nature seem to mitigate these setbacks, contributing to an overall positive experience for many visitors. Show more
Offers several accessibility features that cater to guests with disabilities, ensuring a comfortable stay close to York's vibrant city center. The hotel boasts easy access to all major attractions and is within walking distance to various central spots. The wheelchair-accessible bathrooms received positive feedback for their overall design and ease of use.
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Summary of reviews related to the 'Accessible' categoryHotel Indigo York, an IHG Hotel, offers several accessibility features that cater to guests with disabilities, ensuring a comfortable stay close to York’s vibrant city center. The hotel boasts easy access to all major attractions and is within walking distance to various central spots including the Shambles Market and other key sights.
The wheelchair-accessible bathrooms received positive feedback for their overall design and ease of use, making them highly suitable for guests with mobility issues. Accessible rooms are described as spacious and equipped with necessary accessories to facilitate a comfortable stay. Disabled parking spots are available, enhancing the convenience for those traveling by car.
However, accessibility in certain areas of the hotel presents some limitations. Some guests found the accessible twin rooms to be on the smaller side and noted a few issues such as room smells and dust. Step-free access is provided at the hotel entrance, but not all rooms are easily reachable without steps. The lift, while functional, is modest in size and the hallways can feel cramped, which might be a constraint for guests using mobility aids.
While the hotel scores high in terms of location and accessibility to the city's attractions, there are areas for improvement. For example, room doors and general design elements could benefit from upgrades to better meet the needs of disabled guests. Despite these minor drawbacks, the hotel’s strategic location and easy access to York’s offerings make it a convenient choice for travelers with disabilities seeking to explore the city. Show more
Novotel York Centre provides a range of facilities for guests with disabilities, including wheelchair-accessible facilities throughout the hotel. All 124 rooms across 4 stories are reachable by elevator. Bathrooms with wheelchair access can be reserved, ensuring comfortable stays for guests with mobility needs.
This hotel has made reasonable adjustments for wheelchair access and offers facilities specifically for disabled guests. Accessible toilets are available, contributing to a more comfortable stay for guests with mobility needs.
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Summary of reviews related to the 'Accessible' categoryThe York Pavilion Hotel, Sure Hotel Collection by Best Western, offers a mix of accessibility features with some areas of improvement noted by guests. Positively, the hotel is easily accessible from the southern ring road and boasts free disabled parking. Its location is also highly convenient, being close to York with easy access to the city center via a park and ride service. Despite the hotel having no lift, guests noted that the downstairs rooms are ground floor accessible and some accessible rooms even come with courtyard garden doors, which is beneficial for people with limited mobility.
However, there were several concerns raised regarding its facilities for guests with disabilities. Some noted that while their accessible rooms were spacious and lovely, there were issues such as showers over baths which could be challenging for those with poor mobility. Additionally, the narrow and steep stairs to certain rooms were found unsuitable for disabled guests. Another significant concern was the allocation of disability rooms with one guest mentioning that the room they had booked for their mother was given to another guest, indicating potential room management issues.
Overall, while the York Pavilion Hotel offers good accessibility in terms of location and parking, there is room for improvement in the specific design and management of their accessible facilities. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: Some bedrooms
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: 1 Twin fully accessible.
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: 1 Twin
Are wheelchairs offered to guests who do not come with their own?Νο
