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Summary of reviewsHoliday Inn Express & Suites - Odessa I-20 by IHG receives considerable praise for its dedication to cleanliness, with guests frequently noting the hotel's super clean and well-maintained environment. Rooms are described as spacious, comfortable, and impeccably tidy, contributing to an inviting atmosphere. Even common areas reflect the hotel's commitment to cleanliness, creating a welcoming experience for guests. While there have been isolated incidents regarding cleanliness, these remain exceptions within the otherwise spotless facility.
The staff consistently enhances the guest experience with their attentiveness and friendliness. Visitors appreciate the warm and welcoming service that makes them feel at home, with Liz, a notable team member, often singled out for her exceptional service. The breakfast staff is recognized for maintaining a stocked and tidy dining area, adding to the positive start to each day. The courteous demeanor of both the day and evening teams ensures that guests' needs are met promptly and cheerfully, contributing to an overall pleasant stay. The combination of cleanliness and standout staff service makes Holiday Inn Express & Suites - Odessa I-20 a highly recommended choice for travelers.
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