4-Star HotelSummary of reviews related to the '4 Star' categoryHotel Novostar, despite its four-star rating, does not seem to live up to the expectations set by guests. The overall guest sentiment reveals that the hotel falls short in several key areas that one would anticipate from a four-star establishment. Posterior reviews predominantly mention the lack of variety typically offered by hotels of this caliber. Guests were particularly disappointed with the absence of basic toiletries and issues such as non-functioning hot water, which are basic necessities.
Several reviews pointed out that specific standards associated with a four-star hotel, including room cleanliness, bathroom fixtures and satisfactory breakfast options, were not met. The hotel appears dated with noticeable cracks in the bathroom tiles and wallpaper and outdated furniture, leading to a perceived lack of modernity. The common areas and rooms were also considered to be more in line with three-star ratings.
The overall experience was marred by elements that were subpar for a hotel claiming a four-star status, including unacceptable behavior by staff that came across as unprofessional. It appears that the hotel needs significant improvements to align its services and facilities with the four-star rating it has been awarded.
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