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Summary of reviewsBest Western Heritage Inn offers an appealing option for travelers seeking a conveniently located and affordable stay. Situated centrally with easy access to major highways, the hotel is praised for its excellent location, providing guests a clean, quiet, and safe environment. Dining options receive positive feedback, notably the City Diner, which delights guests with its excellent food and convenient location on the property. While the diner offers a 10% discount to hotel guests, the lack of complimentary breakfast is a noted downside.
Guests often commend the spacious, clean, and comfortable rooms, further enhanced by accommodating and friendly staff who are dedicated to improving the guest experience. The comfortable beds frequently receive accolades for aiding restful stays, despite some minor concerns regarding room maintenance and occasional odors.
Cleanliness receives mixed reviews, with some guests praising the spotless rooms and premises, and others noting issues such as dirty carpets and maintenance shortcomings. These concerns highlight areas for improvement to enhance guest satisfaction consistently.
The pool provides a mixed experience. While many families enjoy the inviting heated pool, inconsistency in cleanliness and availability occasionally impacts guest enjoyment. Parking is generally convenient and accessible, though traffic around the area can pose some challenges.
Overall, Best Western Heritage Inn is recognized for its convenient location and friendly staff. While the dining options and service team shine, the hotel would benefit from addressing cleanliness and maintenance to improve guest experiences further.
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