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Summary of reviewsCity Express by Marriott Xalapa is highly regarded for its advantageous central location, which offers easy access to key areas for both work and leisure. This strategic positioning, coupled with good value for money, makes it an ideal choice for visitors. Guests consistently praise the hotel's cleanliness, quality facilities, and outstanding service. Staff members, often described as attentive and professional, significantly enhance the guest experience, contributing to a welcoming atmosphere. The security team, notably Juan Carlos Rivas, is highlighted for their professionalism, and the overall environment is imbued with thoughtful touches like complimentary breakfast and comfortable beds.
The breakfast service, while basic, receives positive remarks for its taste and variety, with highlights including scrambled eggs and chipotle sausages. Although some guests suggest additional variety and extended hours would be beneficial, the practicality of having breakfast included is appreciated. Rooms are generally well-equipped and comfortable, with spacious layouts and particularly cozy beds adding to the restful experience. However, some concerns about maintenance, ventilation, and noise disturbances have been noted.
Cleanliness generally receives commendations, despite some inconsistency in daily cleaning routines. While many rooms are described as exceptionally clean, issues such as uncleaned rooms and maintenance lapses are occasionally reported. The hotel's WiFi is a significant concern, with frequent connectivity issues affecting the guest experience, especially for business travelers. While feedback on the beds is mixed, many guests find them comfortable, with mentions of occasional inconsistencies in quality.
In summary, City Express by Marriott Xalapa provides a generally positive experience due to its prime location, dedicated staff, and value-added amenities. Addressing noted concerns, particularly with WiFi and maintenance, could further elevate the guest experience.
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