Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Holiday Inn Express London - Dartford, an IHG Hotel, offers a variety of conveniences for guests with disabilities. The hotel's accessible features include good Braille signage, wheelchair accessible areas and specially designed disability rooms and bathrooms. Staff members are noted for their friendly and helpful attitudes, particularly towards guests needing accessibility assistance. The vicinity of the hotel is also beneficial for guests with disabilities, providing reasonable parking spaces for disabled drivers and blue badge parking.
Its location is another highlight with easy access to the M25 motorway and close proximity to a nearby train station, making it suitable for both South East London and Kent. Inside, the hotel features an elevator, though there have been recurring issues with it being out of service, which is a concern for those with limited mobility. Despite this setback, the staff reportedly go out of their way to accommodate guests by arranging ground floor rooms when necessary.
On the downside, the hotel's accessibility is occasionally hampered by the condition of its lift and some guests have noted steep stairs to the basement and at the entrance, which might pose problems for those with mobility issues. Despite these drawbacks, the overall experience for guests with disabilities remains positive due to the hotel's accessible facilities and obliging staff.
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