4-Star HotelThis hotel offers comfortable accommodation with amenities such as free Wi-Fi, and is conveniently located near the train station. It also provides services like free shuttle service and ski storage.
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Summary of reviews related to the '4 Star' categoryHotel Dakota presents itself as a four-star destination, but reviews suggest a discrepancy between its rating and the actual experience offered. While the hotel boasts an excellent breakfast buffet with both hot and cold items, the overall quality of the breakfast has received criticism with guests noting it does not meet four-star standards, particularly in terms of the variety and freshness of the selection. There were also concerns regarding the lack of gluten-free options and the general maintenance of the restaurant area.
Services at the hotel have equally drawn mixed responses. Guests mentioned a notable lack of professionalism from the reception staff, including language barriers and inadequate assistance, which do not align with expectations for a four-star establishment. Some travelers felt they were not treated kindly, especially solo female guests, highlighting gaps in customer service and attentiveness.
Facilities such as room amenities also fell short. Issues like insufficient ventilation and the lack of air conditioning have been mentioned and certain amenities were deemed the bare minimum for a hotel of this supposed calibre. Despite some positive remarks, these consistent issues have left travelers feeling that the hotel does not live up to its four-star rating, aligning more closely with a three-star or even two-star experience by some accounts.
Overall, while Hotel Dakota has its strengths, particularly in its breakfast offerings, several aspects of its services and facilities need significant improvement to truly align with the standards and expectations of a four-star hotel.
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