4-Star AparthotelThis aparthotel provides convenient accommodations with easy access to the city. It offers practical amenities and is suitable for travelers looking for self-catering options.
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Summary of reviews related to the '4 Star' categoryThe Sercotel Boulevard Vitoria-Gasteiz has sparked a variety of opinions regarding its four-star rating, facilities and services. On the bright side, the hotel features modern, well-equipped and spacious rooms, complemented by comfortable bedding and a friendly, multilingual reception staff. Its executive accommodation adds to the pleasant aspects and the large, high-quality towels and showers align with four-star standards.
However, a significant portion of the feedback points to a discrepancy between its claimed four-star status and the actual experience. Many guests feel that the hotel is not up to the level expected of a four-star establishment. Common complaints include poor maintenance, cleanliness issues and deteriorating facilities such as broken floors, malfunctioning air conditioning and damaged sofas. The lack of water pressure and unpleasant odors further detract from the overall experience.
Guests have also noted that details important to a four-star service are lacking, such as spotless environments and well-maintained amenities. For the price paid, many found the services insufficient and underwhelming, leading to a sense of disappointment. While the hotel has some hallmarks of a four-star facility, the consensus suggests that it falls short in delivering a consistent four-star experience.
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