Accessible HotelThe Europa Gatwick Hotel & Spa provides level access to the building with automatic doors, a reduced height reception desk, designated accessible parking spaces, and an induction loop. It also offers ground floor bedrooms with level access to the lounge bar, accessible conference facilities, a disabled changing area, Braille procedures, and evacuation chairs, with lift access available.
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Summary of reviews related to the 'Accessible' categoryAccessibility is a key factor for many travelers and unfortunately Europa Gatwick Hotel & Spa seems to have some issues in this department. The car park is problematic for those with mobility issues with narrow passageways, pot holes and poor maintenance making it difficult to navigate. Even if you manage to secure a parking spot, getting to your room can be a challenge - one guest with a walking aid was upgraded to what they thought was an accessible room, only to find that they had a long trek ahead of them. Location-wise, the hotel is difficult to find from Gatwick airport and not on the shuttle bus route, which makes things all the more complicated. To top it off, inclement weather can wreak havoc on taxi availability, leaving you to navigate public transport and potentially walk a significant distance to the hotel. Even those able to make it to the lobby may find that an accessible room isn't guaranteed - one guest requested one but was "upgraded" to a larger room upstairs with no elevator access. All of these factors combine to make Europa Gatwick Hotel & Spa a less accessible option for travelers with disabilities.
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