4-Star HotelSummary of reviews related to the '4 Star' categoryNH Madrid Ribera del Manzanares is a four-star hotel that garners mixed reviews regarding its rating, facilities and services. Many guests appreciate its clean and new appearance, highlighting the hotel's cleanliness and the helpfulness of the reception staff. The location is noted as good, contributing positively to the overall guest experience.
However, the hotel receives criticism for not entirely living up to its four-star rating. Several guests expected more in terms of amenities and service quality, mentioning deficiencies like the lack of individual hygiene products and the scarcity of sun loungers. The interior details, such as scratched floors and old furniture, suggest a lack of maintenance that detracts from the hotel's four-star status.
While the service is generally described as great and even exceeding expectations at times, some guests felt that the high prices charged were not justified by the quality and level of amenities offered. Complaints included the absence of expected conveniences like tea and coffee in the rooms and the extra cost for breakfast. Furthermore, specific issues like unpleasant smells from bathrooms were mentioned, further impacting the overall guest experience.
In conclusion, while NH Madrid Ribera del Manzanares has many positive attributes, particularly in cleanliness and service, it seems to struggle with consistently meeting the expectations linked to its four-star rating. The hotel's value for money is questionable for some visitors, particularly when compared to other hotels in the same category.
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