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Summary of reviewsHoliday Inn Express Leeds-East by IHG is highly regarded for its strategic and peaceful location, nestled in a quiet area with easy access to major motorways, making it ideal for guests visiting family, attending nearby events, or exploring the Leeds area. The hotel's proximity to local pubs and dining options, including a Toby's right next door, adds convenience. Guests frequently commend the hotel's friendly staff, whose professionalism and attentiveness contribute to a welcoming atmosphere that enhances the overall experience.
Breakfast at the hotel is generally well-received, offering a satisfying range of both hot and continental choices, including bacon, sausages, eggs, and hash browns, as well as fruits, yogurts, pastries, and cereals. While some isolated issues with stale or cold items have been noted, the breakfast experience is largely positive, catering to diverse preferences and praised for its cleanliness.
Guests find the rooms to be spacious, clean, and modern, with accessible bathrooms and functional amenities like sofa beds and desk space. Compliments are often directed towards the comfort of the beds, although there are occasional reports of discrepancies between booked and assigned bed arrangements, and some guests mention isolated noise disruptions or cleanliness issues. Nonetheless, the rooms provide a generally peaceful and comfortable stay, further supported by the hotel's organized setup.
Cleanliness is a standout feature, with well-maintained facilities and a smartly presented environment throughout the property, including the car park. Though minor issues, such as occasional smears in shower areas, have been mentioned, the overall cleanliness significantly contributes to a pleasant stay.
The staff’s friendliness and professionalism are frequently highlighted as one of the hotel’s strong points. Guests appreciate the team's dedication, particularly their warm and helpful interaction at the reception. Despite a few remarks about night staff interactions, the service is consistently praised for enhancing the guest experience, with special acknowledgment of staff members like Ilena for their outstanding service.
Overall, Holiday Inn Express Leeds-East by IHG stands out as a convenient, clean, and comfortable option for travelers, supported by quality breakfast offerings and a welcoming staff, ensuring a positive and enjoyable stay.
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