4-Star HotelThis 4-star hotel offers a spa & wellness center, free Wi-Fi, and two restaurants. It is surrounded by nature and located between the Veerse Meer, Oosterschelde, and North Sea, providing a relaxing environment with easy access to outdoor activities.
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Summary of reviews related to the '4 Star' categoryFletcher Wellness-Hotel Kamperduinen, often described as having good location and great value for money, unfortunately falls short when it comes to meeting the expectations of a four-star establishment. Despite being marketed as a four-star hotel, many guests have noted that the facilities and services do not align with this rating. The overall condition of the hotel has been criticized as worn out and in need of renovation with numerous mentions of broken amenities like cracked sinks and stained carpets.
One of the common points of dissatisfaction is the additional charges for wellness facilities with a steep fee of $17.50 per person for daily access to the wellness and pool area. This extra cost, along with the use of a small sauna, caught many guests by surprise, especially since it is unexpected for a hotel of supposed high caliber. The breakfast offerings have also been a letdown with reduced options and a lack of fresh juices, which guests found disappointing for a four-star claim.
Service standards have also been a point of contention. Issues ranged from communication barriers, as not everyone spoke Dutch, to severe complaints about customer care, such as being asked to pay the entire bill upon arrival. Details like inadequate room amenities, including no bowl and spoon despite high prices, further clouded their experience.
While the hotel is described as a clean place and some found it to provide good value, it’s clear from the feedback that Fletcher Wellness-Hotel Kamperduinen does not live up to its four-star label. Guests have likened it more to a three-star standard, leaving many questioning how it obtained its current rating.
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