Glasgow Grosvenor Hotel
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Summary of reviewsThe Glasgow Grosvenor Hotel is highly regarded for its prime location in the lively West End of Glasgow. Guests frequently commend the hotel’s close proximity to notable attractions such as the Botanic Gardens, University of Glasgow and the bustling Byres Road, lined with independent shops, cafes and restaurants. The hotel’s accessibility to public transportation and nearby event venues like Oran Mor is particularly advantageous. The charming and bustling neighborhood further enhances its appeal, offering a serene yet vibrant environment.
Breakfast at the hotel receives mixed reviews. While many guests enjoy a delicious and varied selection, particularly the well-received Scottish and English breakfasts, there are recurring criticisms about its expense, outdated breakfast room ambiance and limited dietary options. Issues such as cold food and poor coffee quality are also noted, suggesting room for improvement in both presentation and variety.
Dinner experiences at the hotel are generally praised for their high-quality food and excellent service. The Bovine Restaurant is highlighted for its well-prepared dishes, especially the steak and the gin bar stands out for its impressive selection and vibrant atmosphere. Occasionally, guests report issues with undercooked food and limited availability, but these are outshined by the frequent compliments on the friendly and accommodating restaurant staff.
The hotel rooms present a mixed experience. Positives include spaciousness, cleanliness, comfortable beds and some rooms offering lovely views of the Botanic Gardens. However, many rooms are noted to be dated with tired furniture and decor. Cleanliness issues, temperature control problems and excessive noise from the street or within the hotel are common complaints. Enhanced maintenance and refurbishment could significantly improve guest comfort.
Cleanliness in the rooms is often praised with well-maintained furnishings and thorough daily housekeeping. However, the public areas, such as hallways and corridors, are frequently criticized for being less well-kept with reports of dirty carpets and walls. Bathrooms also require better maintenance with issues like mold and grime being noted.
Staff at the Glasgow Grosvenor Hotel are consistently praised for their exceptional service, friendliness and professionalism, contributing significantly to the positive guest experience. From the reception team to the restaurant staff, guests frequently highlight their attentiveness and willingness to assist, creating a welcoming atmosphere throughout the hotel.
The hotel's free WiFi receives varied feedback with some guests reporting good connectivity while others face persistent issues, including frequent disconnections and the need to log back in upon re-entering the hotel. The lack of USB points and modern streaming options also presents a challenge for some guests.
Parking at the hotel is a notable concern for many guests. While some find nearby parking facilities manageable, the limited availability of on-site parking and high fees associated with nearby options often lead to frustration. Staff assistance with parking issues varies, adding to the mixed reviews in this area.
Families find the hotel suitable due to its spacious family rooms, friendly staff and accommodating amenities like baby cots and highchairs. Despite minor drawbacks such as the absence of fridges in family rooms, the overall environment is considered welcoming and convenient for guests traveling with children.
The hotel's location in the vibrant West End is ideal for experiencing Glasgow’s nightlife with an array of cafes, bars, restaurants and entertainment options nearby. While some guests report noise intrusions from the lively surroundings, the overall sentiment is positive with many appreciating the fantastic bar atmosphere and unique gastropubs in the vicinity.
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Breakfast at the hotel receives mixed reviews. While many guests enjoy a delicious and varied selection, particularly the well-received Scottish and English breakfasts, there are recurring criticisms about its expense, outdated breakfast room ambiance and limited dietary options. Issues such as cold food and poor coffee quality are also noted, suggesting room for improvement in both presentation and variety.
Dinner experiences at the hotel are generally praised for their high-quality food and excellent service. The Bovine Restaurant is highlighted for its well-prepared dishes, especially the steak and the gin bar stands out for its impressive selection and vibrant atmosphere. Occasionally, guests report issues with undercooked food and limited availability, but these are outshined by the frequent compliments on the friendly and accommodating restaurant staff.
The hotel rooms present a mixed experience. Positives include spaciousness, cleanliness, comfortable beds and some rooms offering lovely views of the Botanic Gardens. However, many rooms are noted to be dated with tired furniture and decor. Cleanliness issues, temperature control problems and excessive noise from the street or within the hotel are common complaints. Enhanced maintenance and refurbishment could significantly improve guest comfort.
Cleanliness in the rooms is often praised with well-maintained furnishings and thorough daily housekeeping. However, the public areas, such as hallways and corridors, are frequently criticized for being less well-kept with reports of dirty carpets and walls. Bathrooms also require better maintenance with issues like mold and grime being noted.
Staff at the Glasgow Grosvenor Hotel are consistently praised for their exceptional service, friendliness and professionalism, contributing significantly to the positive guest experience. From the reception team to the restaurant staff, guests frequently highlight their attentiveness and willingness to assist, creating a welcoming atmosphere throughout the hotel.
The hotel's free WiFi receives varied feedback with some guests reporting good connectivity while others face persistent issues, including frequent disconnections and the need to log back in upon re-entering the hotel. The lack of USB points and modern streaming options also presents a challenge for some guests.
Parking at the hotel is a notable concern for many guests. While some find nearby parking facilities manageable, the limited availability of on-site parking and high fees associated with nearby options often lead to frustration. Staff assistance with parking issues varies, adding to the mixed reviews in this area.
Families find the hotel suitable due to its spacious family rooms, friendly staff and accommodating amenities like baby cots and highchairs. Despite minor drawbacks such as the absence of fridges in family rooms, the overall environment is considered welcoming and convenient for guests traveling with children.
The hotel's location in the vibrant West End is ideal for experiencing Glasgow’s nightlife with an array of cafes, bars, restaurants and entertainment options nearby. While some guests report noise intrusions from the lively surroundings, the overall sentiment is positive with many appreciating the fantastic bar atmosphere and unique gastropubs in the vicinity.
Hotel for Honeymoon
Located in the vibrant West End, this hotel offers a combination of comfort and convenience. Its proximity to attractions and cozy atmosphere make it a pleasant choice for a romantic stay.
Dog Friendly Hotel
This welcoming hotel features an ideal location near the Glasgow Botanic Gardens. It offers pet-friendly accommodations ensuring a comfortable stay for guests and their pets. The hotel's proximity to the gardens provides a great opportunity for walks.
Romantic Hotel
Offers a modern twist on boutique style, creating a charming and romantic ambiance. Its location and attentive staff make it perfect for special occasions like anniversaries or wedding nights.
Hotel near Nightlife Spots
The hotel is located in Glasgow's West End, an area full of fashionable bars, boutique shops and award-winning restaurants. Ashton Lane is a 5 minute stroll from the hotel.
Hotel with Free Wi-Fi
This Glasgow hotel offers free Wi-Fi, combining connectivity with a prime location on Great Western Road. Its proximity to local attractions makes it ideal for both business and leisure travelers.
Hotel with Parking
This hotel offers limited on-site parking, available on a first-come, first-served basis, and includes wheelchair-accessible parking spaces.
4-Star Hotel
The Glasgow Grosvenor Hotel features elegant accommodations and a prime location in the West End. Its luxurious amenities and exceptional service provide a comfortable and memorable experience.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
The Glasgow Grosvenor Hotel is highly praised for its exceptional location, placing guests at the heart of Glasgow's vibrant West End. Visitors frequently highlight its convenient proximity to a variety of popular attractions, including the stunning Botanic Gardens, University of Glasgow and numerous independent shops, cafes and restaurants along Byres Road. The hotel is also noted for its easy access to public transportation with an underground station and several bus stops nearby, making it an ideal base for commuting to the city center.
Guests appreciate the hotel's central position, which allows for effortless exploration of the West End's lively nightlife, cultural hubs and significant landmarks. Those attending events or weddings at nearby venues like Oran Mor find the location particularly advantageous. Additionally, the hotel's surrounding neighborhood is described as charming and bustling, further enhancing its appeal.
This strategic placement not only provides plenty of entertainment and dining options but also offers a serene environment, especially for those rooms overlooking the Botanic Gardens. Overall, the Glasgow Grosvenor Hotel's location is repeatedly acknowledged as a perfect blend of convenience, accessibility and vibrant local culture, making it a favored choice among visitors to Glasgow.
The breakfast experience at Glasgow Grosvenor Hotel seems to evoke mixed feelings among guests. On the positive side, many found the breakfast to be excellent, describing it as delicious, fantastic and offering a generous selection. The Scottish and English breakfasts, in particular, were well-received with mentions of tasty haggis and a high-quality selection of food. Guests also appreciated the helpful and friendly breakfast staff, citing their cheerfulness and attentiveness.
However, there were notable criticisms regarding certain aspects. A recurring issue was the expense of the breakfast, which some guests felt was unjustified given the quality and variety offered. Many noted that the breakfast room and bar felt dark and dated with some describing the self-service as chaotic and disorganized. There were also frequent mentions of cold food, from hot plates under heat lamps that had dried out, to inconsistency in availability, particularly later in the morning.
Guests with specific dietary requirements were often disappointed, finding limited choices for vegans, vegetarians and other dietary needs. Various guests also highlighted that the breakfast did not live up to the expectations for a 4-star hotel, describing it as basic, substandard or even disappointing. The quality of coffee was another common point of contention with some finding it tasteless or plagued by broken machines.
In summary, while many guests enjoyed a satisfying and enjoyable breakfast at Glasgow Grosvenor Hotel, there is significant room for improvement in both the presentation and variety offered, especially considering the price point and the expectations set by the hotel's star rating.
The Glasgow Grosvenor Hotel offers a diverse dining experience that has been highly praised for its food quality and service in several aspects. Guests frequently compliment the restaurant and bar for their excellent offerings, noting particularly the delicious food at the Bovine Restaurant, which many found to be very good and well-prepared, especially the steak. The restaurant's festive menu and evening meals have also been highlighted as great dining experiences with some describing their dinner as one of the best meals they ever had.
The hotel features a comfortable and atmospheric gin bar that adds to the appeal, offering an impressive selection of gin and homemade rum. The bar is often bustling, providing excellent service and a great atmosphere for guests to enjoy.
However, there are occasional criticisms regarding the dining service with some guests encountering issues such as undercooked steak, poor service and limited food availability after certain hours. The dining room's ambiance also received mixed feedback with some guests noting excessive noise and a dark setting during breakfast time.
Despite these occasional drawbacks, the overall consensus points towards a positive dining experience with remarkable food quality and friendly, helpful restaurant staff who often go above and beyond to accommodate guests. For those looking to enjoy a meal in a pleasant setting with good service, the Glasgow Grosvenor Hotel's dining options come highly recommended.
The rooms at the Glasgow Grosvenor Hotel present a mixed experience for guests. On the positive side, many reviews highlight the spaciousness and cleanliness of the rooms. Guests frequently mention the comfortable beds and well-maintained furnishing, providing a cozy stay. Some rooms have lovely views with a few overlooking the Botanic Gardens. In terms of decor, certain rooms are noted for being stylish and tastefully furnished.
However, there are significant areas that need improvement. A common complaint is that many of the rooms appear dated and worn with tired furniture and decor that call for refurbishment. Issues with cleanliness have been reported, including dirty windows and bathrooms with mould. Temperature control is another problem with numerous guests finding their rooms either too hot or too cold and lacking proper air conditioning.
Noise is also a frequent issue, especially for rooms facing the main road or near public areas. Some guests experienced disturbing sounds from the street, while others noticed noise from within the hotel, including from staff elevators and other rooms. Basic facilities sometimes fall short with reports of amenities like tea and coffee making supplies missing and some rooms lacking modern necessities such as USB points or proper heating.
While the hotel’s location and friendly staff are often praised, the overall experience tends to be shadowed by the dated and occasionally uncomfortable room conditions. A refurbishment and better maintenance could significantly enhance the guest experience at the Glasgow Grosvenor Hotel.
The Glasgow Grosvenor Hotel receives a variety of feedback regarding the comfort of its beds with a majority of guests highlighting the positive aspects. Many reviews praise the beds as very comfortable with some guests describing them as super comfy and exceptionally comfortable. The quality of the bedding frequently receives commendations with some noting the bedding is of superior quality and contributes to a comfortable sleep. Despite these positive remarks, there are several mentions of beds being too small or hard for some guests’ preferences. Pillows also garner mixed reactions; while a few guests find them exceptional and soft, others describe them as uncomfortable, too hard or even inadequate in number. Overall, the beds at the Glasgow Grosvenor Hotel are generally seen as comfortable, making for a restful stay, though a few guests may find some aspects lacking.
The cleanliness reviews for the Glasgow Grosvenor Hotel present a mixed picture. Guests consistently found the rooms to be very clean, comfortable and well-maintained, often praising their spaciousness and modern aspects. Housekeeping in the rooms was typically thorough with many noting spotless conditions and the rooms being cleaned daily. Additionally, the staff was commended for promptly addressing cleanliness issues when they were brought to their attention.
However, the hotel's public areas, including hallways and corridors, appeared to be less well-kept with several reports of dirty carpets and walls, cobwebs and a generally tired and run-down appearance. The bathrooms particularly seemed to require better maintenance with frequent mentions of mold, dirty bath mats, stained sheets and grime in less obvious places like corners and under furniture.
The overall impression is that while individual rooms are kept to a high standard of cleanliness, the communal spaces need significant improvement and more consistent upkeep. The hotel’s friendly and helpful staff was a redeeming factor, as they quickly acted to resolve any complaints raised by the guests.
The staff at Glasgow Grosvenor Hotel are frequently highlighted for their exceptional service and friendliness, creating a welcoming and accommodating environment for guests. Across numerous references, staff members are described as polite, professional and exceptionally helpful, contributing significantly to the overall experience at the hotel. Many guests noted the staff's attentiveness and willingness to go out of their way to assist, from the reception team handling early check-ins to the concierge providing valuable local tips and support.
Front desk and reception staff received particular praise for their courteous and efficient service with mentions of excellent customer interactions and helpfulness with logistical issues like parking and luggage storage. Bar, café and breakfast staff were also commended for their friendly and engaging demeanor, ensuring guests felt comfortable and well taken care of.
Despite a few isolated instances of less than perfect service, the staff's generally positive and supportive attitude stood out consistently. The dining staff's enthusiasm, particularly during breakfast and the overall pleasant and helpful nature of every team member left a strong, favorable impression on guests.
In conclusion, the dedicated staff at Glasgow Grosvenor Hotel play a pivotal role in enhancing the guest experience with their friendliness, professionalism and willingness to assist earning repeated accolades.
Glasgow Grosvenor Hotel offers free WiFi, though experiences vary significantly. Some guests reported good to superb connectivity, while others faced persistent issues, including spotty service and frequent disconnections upon returning to their rooms. A notable inconvenience was the need to log back into the internet every time they re-entered the hotel. A few reviews indicated that WiFi services were intermittently available or required a fee, which some guests found frustrating. Furthermore, the hotel lacks USB points and does not support modern streaming options or Airplay with no access to streaming channels. Despite these connectivity challenges, positive remarks about the hotel's WiFi are prevalent.
The parking situation at the Glasgow Grosvenor Hotel presents a mixed experience for guests. While some found parking to be convenient and close by, many others reported significant challenges. The hotel advertises parking, but the availability is limited and can only accommodate about a dozen cars, leading to numerous issues for guests. There is no on-site parking; instead, guests have to rely on nearby parking options, such as a multi-storey car park adjacent to a Waitrose. However, these alternatives are also subject to limited spaces and can be difficult to navigate.
Guests frequently mentioned the difficulty in finding parking and criticized the high fees associated with it. The payment for parking, which is often around £10 to £15 per night, was considered expensive, particularly given the limited availability and the quality of the parking facilities. Some guests noted that it would be preferable if the cost of parking were included in the room rate.
Staff assistance regarding parking varied with some guests finding the staff helpful in indicating parking arrangements, while others found the staff unhelpful or uncommunicative about parking issues. The difficulty in booking parking spaces in advance added another layer of frustration for many.
In summary, while some may find the parking options at Glasgow Grosvenor Hotel manageable with the proximity of nearby facilities, the overall parking situation needs significant improvement to meet guest expectations.
Glasgow Grosvenor Hotel offers various amenities and features catered to families, making it a suitable choice for those traveling with children. Many guests appreciated the spacious family rooms, which often did not include sofa beds, ensuring more comfort. Reviews highlighted that rooms were large enough to accommodate families with two double beds and provided essentials like baby cots and highchairs upon request, adding significant convenience during their stay.
The hotel is noted for its family-friendly environment with numerous mentions of it being family-run, which contributes to a welcoming and personable atmosphere. Friendly and helpful staff enhanced the experience for many families, ensuring that even those with special requests, such as champagne breakfasts, were well taken care of.
While there were mixed opinions regarding the availability of activities for children within the hotel itself, some guests found the location fantastic, particularly for visits to the nearby University. Additionally, the hotel hosted family events and there were occasional family weddings in venues close by, which were convenient for guests attending such gatherings.
However, a few reviews pointed out certain limitations like the absence of fridges in family rooms and noted that specific areas, such as the gin bar, were not suitable for children. Despite these minor drawbacks, the overall sentiment suggests that Glasgow Grosvenor Hotel provides a generally positive experience for families seeking a friendly and accommodating place to stay.
Nestled in the vibrant West End of Glasgow, the Glasgow Grosvenor Hotel is a hotspot for those seeking an unbeatable nightlife experience. The hotel's prime location boasts an abundance of cafes, restaurants, bars and shops, all within walking distance. Whether you're looking for a busy bar, a lovely pub atmosphere or bustling streets brimming with entertainment options, this area has it all. Guests have praised the fantastic bar atmosphere and the presence of unique gastropubs.
Despite the proximity to nightlife, some rooms manage to stay quiet amid external sounds like road works, although others do report noise intrusions, particularly from nearby clubs and bars. Notable nightlife highlights include the great variety of bars and bistros that create an ideal setting for a night out. However, there are times when party noise, music beats and late-night disturbances from nearby bars and clubs can be an issue, especially on weekends.
Overall, the hotel's location is ideal for those wanting to immerse themselves in the energetic and vibrant nightlife of Glasgow’s West End while enjoying easy access to a plethora of dining and entertainment options.
The Glasgow Grosvenor Hotel struggles to meet the expectations associated with its four-star rating. Many guests felt the overall quality did not align with what one would anticipate from such a designation. While some areas, like parking, met standard expectations and rooms were noted for being clean and comfortable with modern features and large windows, there were significant drawbacks.
Critics pointed out that the hotel service lagged behind four-star standards with specific complaints about the breakfast not matching the premium claim. Some decor updates were apparent, but the overall ambiance was described as tired and in need of further upgrades. Additionally, the lack of air conditioning in some rooms left guests uncomfortably warm, despite the provision of fans.
Though the hotel is part of the Hilton chain, it did not fully deliver on the brand's reputed premium experience, leaving visitors feeling that the service and amenities were more akin to a three-star establishment. The consensus suggests that while the hotel has some positive attributes, it might require significant improvements to truly justify its four-star rating and associated costs.
The Glasgow Grosvenor Hotel offers an array of business-friendly amenities and services that cater to the needs of business travelers. The hotel boasts excellent business class service and provides facilities such as a business center and multiple meeting rooms, which guests found adequate for conducting professional gatherings. The option of using a conference room and business meeting facilities effectively supports the requirements of those on business trips.
Guests appreciated the convenient location with its proximity to the underground and the Oran Mor music venue, making it an ideal choice for those conducting business in the area. Additionally, the hotel is noted for its good coffee, which was a highlight for conferences and meetings. The concierge and events team received positive mentions for their professional demeanor and the tasty lunches provided, although lunch servings could sometimes be obtrusive.
Despite some concerns about staff responsiveness and alleged misconduct, the hotel's overall facilities and location make it a suitable option for business travelers seeking comfort and functionality.
The Glasgow Grosvenor Hotel offers a mixed experience when it comes to accessibility for guests with disabilities. Positively, there are ample walk-in showers and fully adapted bathrooms available with specific accessible rooms provided to cater to various needs. The hotel is also easy to locate and there's good access to easily accessible parking spaces, including designated Blue Badge spaces. Additionally, its central location across the road from the Tube enhances accessibility to the city center and other attractions.
However, several issues were noted that could affect some guests. For example, some rooms are only accessible via stairs, as there are no elevators present, making it difficult for wheelchair users. While ramps near the reception and good wheelchair access in some areas are a plus, the accessibility setup can be complicated. Guests have reported heavy doors and narrow corridors, which can be particularly challenging. There have also been instances where accessible rooms were given away despite being booked months in advance, causing inconvenience. Partially sighted guests have experienced issues with room layouts, indicating that accessibility could be more thorough.
Overall, while the hotel does offer several accessible features and provides ease of access to the city, some aspects need improvement to make it fully accommodating for all disabled guests.
The Glasgow Grosvenor Hotel has received mixed reviews from honeymooners. Guests praised the honeymoon suite, highlighting its perfect decoration and wonderful ambiance, making their stay delightful. The privacy of the honeymoon room was appreciated. Some guests noted the exceptional efforts of the staff in ensuring a memorable stay for their wedding night. However, there were critiques regarding the small size of standard rooms, which were deemed not ideal for honeymooners. Additionally, there were some complaints about housekeeping knocking on doors early in the morning, which disrupted the experience. Despite the decor and staff efforts, the lack of mention of honeymoon specific suitability and the need for additional extras like champagne breakfasts were points of improvement.
Escape to the Glasgow Grosvenor Hotel for a romantic getaway where every detail is crafted to enhance your experience. The hotel is perfect for special occasions with staff that are polite, friendly and attentive to your needs. Its modern twist on boutique style creates a charming and romantic ambiance, ideal for anniversaries or wedding nights.
Guests are delightfully surprised by the thoughtful touches, such as flowers and cards for special celebrations. The location provides the ideal setting for romantic walks, capped off with the breathtaking view of the sunset. Rooms are well-appointed, offering the comfort needed for an intimate retreat. For those looking to add a special touch, the hotel caters to specific requests, ranging from champagne breakfasts to room upgrades, making it a perfect prelude to a honeymoon. Enjoy the sophisticated cocktails available, rounding off what can only be described as a memorable romantic stay.
Glasgow Grosvenor Hotel is a notable choice for those traveling with dogs, offering a generally dog-friendly environment that accommodates pets with several thoughtful amenities. Guests have appreciated the hotel's policy that allows dogs inside and provides facilities such as dog food and beds and even a bespoke dog food menu. Many reviews highlight the welcoming nature of the staff towards well-behaved dogs, along with complementary items like a dog bowl.
The hotel does, however, have certain restrictions. Dogs are not allowed in the restaurant or at breakfast and they can't be left alone in the rooms. While some guests felt the dog-friendly policy could use some improvements, these restrictions seem to aim at maintaining a peaceful environment for all guests, considering there were a few complaints about dog barking and dog hair in rooms.
Despite these minor issues, the hotel offers ample opportunities for dog walks and families traveling with pets were generally accommodated in appropriate rooms. While some expressed disappointment over charges for their dog's stay, others were pleased that pets could stay free of charge. In essence, Glasgow Grosvenor Hotel provides a fairly accommodating experience for dog owners, though potential guests should be mindful of the aforementioned limitations.
Location Show Map
Location
Guests appreciate the hotel's central position, which allows for effortless exploration of the West End's lively nightlife, cultural hubs and significant landmarks. Those attending events or weddings at nearby venues like Oran Mor find the location particularly advantageous. Additionally, the hotel's surrounding neighborhood is described as charming and bustling, further enhancing its appeal.
This strategic placement not only provides plenty of entertainment and dining options but also offers a serene environment, especially for those rooms overlooking the Botanic Gardens. Overall, the Glasgow Grosvenor Hotel's location is repeatedly acknowledged as a perfect blend of convenience, accessibility and vibrant local culture, making it a favored choice among visitors to Glasgow.
Breakfast
However, there were notable criticisms regarding certain aspects. A recurring issue was the expense of the breakfast, which some guests felt was unjustified given the quality and variety offered. Many noted that the breakfast room and bar felt dark and dated with some describing the self-service as chaotic and disorganized. There were also frequent mentions of cold food, from hot plates under heat lamps that had dried out, to inconsistency in availability, particularly later in the morning.
Guests with specific dietary requirements were often disappointed, finding limited choices for vegans, vegetarians and other dietary needs. Various guests also highlighted that the breakfast did not live up to the expectations for a 4-star hotel, describing it as basic, substandard or even disappointing. The quality of coffee was another common point of contention with some finding it tasteless or plagued by broken machines.
In summary, while many guests enjoyed a satisfying and enjoyable breakfast at Glasgow Grosvenor Hotel, there is significant room for improvement in both the presentation and variety offered, especially considering the price point and the expectations set by the hotel's star rating.
Dinner
The hotel features a comfortable and atmospheric gin bar that adds to the appeal, offering an impressive selection of gin and homemade rum. The bar is often bustling, providing excellent service and a great atmosphere for guests to enjoy.
However, there are occasional criticisms regarding the dining service with some guests encountering issues such as undercooked steak, poor service and limited food availability after certain hours. The dining room's ambiance also received mixed feedback with some guests noting excessive noise and a dark setting during breakfast time.
Despite these occasional drawbacks, the overall consensus points towards a positive dining experience with remarkable food quality and friendly, helpful restaurant staff who often go above and beyond to accommodate guests. For those looking to enjoy a meal in a pleasant setting with good service, the Glasgow Grosvenor Hotel's dining options come highly recommended.
Rooms
However, there are significant areas that need improvement. A common complaint is that many of the rooms appear dated and worn with tired furniture and decor that call for refurbishment. Issues with cleanliness have been reported, including dirty windows and bathrooms with mould. Temperature control is another problem with numerous guests finding their rooms either too hot or too cold and lacking proper air conditioning.
Noise is also a frequent issue, especially for rooms facing the main road or near public areas. Some guests experienced disturbing sounds from the street, while others noticed noise from within the hotel, including from staff elevators and other rooms. Basic facilities sometimes fall short with reports of amenities like tea and coffee making supplies missing and some rooms lacking modern necessities such as USB points or proper heating.
While the hotel’s location and friendly staff are often praised, the overall experience tends to be shadowed by the dated and occasionally uncomfortable room conditions. A refurbishment and better maintenance could significantly enhance the guest experience at the Glasgow Grosvenor Hotel.
Beds
Cleanliness
However, the hotel's public areas, including hallways and corridors, appeared to be less well-kept with several reports of dirty carpets and walls, cobwebs and a generally tired and run-down appearance. The bathrooms particularly seemed to require better maintenance with frequent mentions of mold, dirty bath mats, stained sheets and grime in less obvious places like corners and under furniture.
The overall impression is that while individual rooms are kept to a high standard of cleanliness, the communal spaces need significant improvement and more consistent upkeep. The hotel’s friendly and helpful staff was a redeeming factor, as they quickly acted to resolve any complaints raised by the guests.
Staff
Front desk and reception staff received particular praise for their courteous and efficient service with mentions of excellent customer interactions and helpfulness with logistical issues like parking and luggage storage. Bar, café and breakfast staff were also commended for their friendly and engaging demeanor, ensuring guests felt comfortable and well taken care of.
Despite a few isolated instances of less than perfect service, the staff's generally positive and supportive attitude stood out consistently. The dining staff's enthusiasm, particularly during breakfast and the overall pleasant and helpful nature of every team member left a strong, favorable impression on guests.
In conclusion, the dedicated staff at Glasgow Grosvenor Hotel play a pivotal role in enhancing the guest experience with their friendliness, professionalism and willingness to assist earning repeated accolades.
Wi-Fi
Parking
Guests frequently mentioned the difficulty in finding parking and criticized the high fees associated with it. The payment for parking, which is often around £10 to £15 per night, was considered expensive, particularly given the limited availability and the quality of the parking facilities. Some guests noted that it would be preferable if the cost of parking were included in the room rate.
Staff assistance regarding parking varied with some guests finding the staff helpful in indicating parking arrangements, while others found the staff unhelpful or uncommunicative about parking issues. The difficulty in booking parking spaces in advance added another layer of frustration for many.
In summary, while some may find the parking options at Glasgow Grosvenor Hotel manageable with the proximity of nearby facilities, the overall parking situation needs significant improvement to meet guest expectations.
Family
The hotel is noted for its family-friendly environment with numerous mentions of it being family-run, which contributes to a welcoming and personable atmosphere. Friendly and helpful staff enhanced the experience for many families, ensuring that even those with special requests, such as champagne breakfasts, were well taken care of.
While there were mixed opinions regarding the availability of activities for children within the hotel itself, some guests found the location fantastic, particularly for visits to the nearby University. Additionally, the hotel hosted family events and there were occasional family weddings in venues close by, which were convenient for guests attending such gatherings.
However, a few reviews pointed out certain limitations like the absence of fridges in family rooms and noted that specific areas, such as the gin bar, were not suitable for children. Despite these minor drawbacks, the overall sentiment suggests that Glasgow Grosvenor Hotel provides a generally positive experience for families seeking a friendly and accommodating place to stay.
Nightlife
Despite the proximity to nightlife, some rooms manage to stay quiet amid external sounds like road works, although others do report noise intrusions, particularly from nearby clubs and bars. Notable nightlife highlights include the great variety of bars and bistros that create an ideal setting for a night out. However, there are times when party noise, music beats and late-night disturbances from nearby bars and clubs can be an issue, especially on weekends.
Overall, the hotel's location is ideal for those wanting to immerse themselves in the energetic and vibrant nightlife of Glasgow’s West End while enjoying easy access to a plethora of dining and entertainment options.
4 Star
Critics pointed out that the hotel service lagged behind four-star standards with specific complaints about the breakfast not matching the premium claim. Some decor updates were apparent, but the overall ambiance was described as tired and in need of further upgrades. Additionally, the lack of air conditioning in some rooms left guests uncomfortably warm, despite the provision of fans.
Though the hotel is part of the Hilton chain, it did not fully deliver on the brand's reputed premium experience, leaving visitors feeling that the service and amenities were more akin to a three-star establishment. The consensus suggests that while the hotel has some positive attributes, it might require significant improvements to truly justify its four-star rating and associated costs.
Business
Guests appreciated the convenient location with its proximity to the underground and the Oran Mor music venue, making it an ideal choice for those conducting business in the area. Additionally, the hotel is noted for its good coffee, which was a highlight for conferences and meetings. The concierge and events team received positive mentions for their professional demeanor and the tasty lunches provided, although lunch servings could sometimes be obtrusive.
Despite some concerns about staff responsiveness and alleged misconduct, the hotel's overall facilities and location make it a suitable option for business travelers seeking comfort and functionality.
Accessible
However, several issues were noted that could affect some guests. For example, some rooms are only accessible via stairs, as there are no elevators present, making it difficult for wheelchair users. While ramps near the reception and good wheelchair access in some areas are a plus, the accessibility setup can be complicated. Guests have reported heavy doors and narrow corridors, which can be particularly challenging. There have also been instances where accessible rooms were given away despite being booked months in advance, causing inconvenience. Partially sighted guests have experienced issues with room layouts, indicating that accessibility could be more thorough.
Overall, while the hotel does offer several accessible features and provides ease of access to the city, some aspects need improvement to make it fully accommodating for all disabled guests.
Honeymoon
Romantic
Guests are delightfully surprised by the thoughtful touches, such as flowers and cards for special celebrations. The location provides the ideal setting for romantic walks, capped off with the breathtaking view of the sunset. Rooms are well-appointed, offering the comfort needed for an intimate retreat. For those looking to add a special touch, the hotel caters to specific requests, ranging from champagne breakfasts to room upgrades, making it a perfect prelude to a honeymoon. Enjoy the sophisticated cocktails available, rounding off what can only be described as a memorable romantic stay.
Dog Friendly
The hotel does, however, have certain restrictions. Dogs are not allowed in the restaurant or at breakfast and they can't be left alone in the rooms. While some guests felt the dog-friendly policy could use some improvements, these restrictions seem to aim at maintaining a peaceful environment for all guests, considering there were a few complaints about dog barking and dog hair in rooms.
Despite these minor issues, the hotel offers ample opportunities for dog walks and families traveling with pets were generally accommodated in appropriate rooms. While some expressed disappointment over charges for their dog's stay, others were pleased that pets could stay free of charge. In essence, Glasgow Grosvenor Hotel provides a fairly accommodating experience for dog owners, though potential guests should be mindful of the aforementioned limitations.
No, Glasgow Grosvenor Hotel doesn't have any pool.
No, a spa isn't available at Glasgow Grosvenor Hotel.
Yes, Glasgow Grosvenor Hotel welcomes dogs.
Yes, parking facilities are available at Glasgow Grosvenor Hotel.
No, Glasgow Grosvenor Hotel doesn't have a gym.
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