4-Star HotelSummary of reviews related to the '4 Star' categoryRamada Encore Kyiv presents a mixed picture when it comes to maintaining its four-star rating. On the positive side, the hotel boasts a commendable level of service with several reviews highlighting top-notch service suitable for a four-star hotel and staff training levels that meet four-star standards. Guests appreciate the hotel's ambiance and comfort, finding them consistent with four-star expectations. They also acknowledge the investment in facilities and guest amenities that align with its star rating. Breakfast at the hotel is well-regarded as being up to the four-star level, meeting customer expectations in terms of service and overall experience.
However, not all feedback supports the four-star claim. Some guests feel the hotel falls short in certain areas. Issues like the quality of coffee and some aspects of the facility and service do not meet the expected standards, leading to a feeling that the hotel does not fully live up to its four-star billing. This contrast in guest experiences highlights areas where the hotel could improve to consistently meet the expectations set by its star rating.
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