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Best Western Premier Alsterkrug Hotel

Hamburg , Alsterkrugchaussee 277 (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Best Western Premier Alsterkrug Hotel receives a multitude of positive reviews with guests highlighting various aspects of their stays. It is situated in a prime location with easy access to transportation options and boasts great amenities such as shuttle buses and ample parking spaces. The breakfast is highly recommended with travelers describing it as fresh and with a good selection of options. Guests also highly recommend the hotel's dinner offerings with the cuisine receiving high praise. The rooms are clean, comfortable and well-equipped and the staff is repeatedly praised for their friendly and efficient service. The spa area is also highly recommended with guests describing it as clean and beautifully decorated. A downside for some guests is the wifi service, which can be slow or problematic. Despite minor issues such as the lack of towel hooks or negative experiences with some staff, the hotel is highly recommended for its competitive prices, stylish decor and location.
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Hotel with Spa

The Best Western Premier Alsterkrug Hotel boasts the spacious 300sqm alsterSPA, featuring a Finnish sauna, soft sauna, steam room and experience showers with an ice fountain. The SPA lounge and peaceful relaxation area with heated loungers provide a serene atmosphere for rest and relaxation. The hotel also offers a variety of wellness treatments, including massages and facials, to help guests escape the stress of daily life. The fitness area is equipped with high-quality cardio equipment by LifeFitness for those looking to stay active. The wellness lounge and relaxation room offer a cozy environment to unwind, complete with comfortable loungers, antique brickwork, and a blazing fire. Whether seeking deep relaxation through massage or a revitalizing facial, the Best Western Premier Alsterkrug Hotel's alsterSPA has something for everyone.

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Hotel with Gym

Room Types

Executive Room This room category features a flat-screen TV, air conditioning, en suite bathroom and some rooms have a balcony.

Comfort Room This double room features a soundproofing, seating area and bathrobe. This room category offers one French bed or 2 separate beds, the preference is subject to availability.

Premium Double Room with Garden View Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, soundproof walls, a minibar, as well as a coffee machine. The unit offers 1 bed.

Premium Double Room with Garden View - Quiet Location Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV, soundproof walls, a minibar, a coffee machine as well as garden views. The unit offers 1 bed.

About Best Western Premier Alsterkrug Hotel

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Guest Reviews

8.1

Very Good

Location

The Best Western Premier Alsterkrug Hotel is a well-located hotel in Hamburg with easy access to the airport and major clients. While it is a bit far from the city center, the nearby Lattenkamp U-Bahn station can take you there in no more than 20 minutes. Guests appreciate the good transportation connections with a bus stop right outside the hotel and free public transportation tickets provided. The surrounding area is also beautiful with the Alsterlauf and its cycling paths nearby. The hotel itself has great amenities with functional shuttle buses, ample parking spaces and a good view of the green surroundings. Though some guests found the location a bit remote, this hotel is often described as a good compromise between the airport and the city center.

Breakfast

When staying at Best Western Premier Alsterkrug Hotel, the breakfast is a highlight for many guests. Travelers report that the breakfast buffet is extensive with a good selection of options to suit different tastes. The food is also fresh and of high quality with warm and cold options available. Some guests even mention being able to order their coffee or cocoa to their liking. A small number of guests have suggested that the breakfast could be more varied or offer low-carb, protein and oat-based options. However, for the most part, travelers seem very pleased with the quality and selection of breakfast options. Some guests especially enjoyed the gluten-free options. A handful of guests mentioned that breakfast is a bit expensive, but many seem to feel that it is worth the cost. Additionally, guests commend the attentive and friendly staff who work the breakfast buffet.

Dinner

The dinner at Best Western Premier Alsterkrug Hotel seems to be a highlight of guests' stays. The hotel's gastronomic offerings are highly recommended with delicious food and a pleasant and relaxed atmosphere. Guests particularly enjoyed the super cocktails and the expertise of the barkeeper. The restaurant is also recommended with some describing the food as super and delicious. However, some guests found the restaurant's prices to be a bit steep and a few had negative experiences with the food and service. Despite these few negative reviews, the majority of guests seem to enjoy the hotel's dinner offerings.

Rooms

The guest reviews of Best Western Premier Alsterkrug Hotel are overwhelmingly positive regarding the rooms of the hotel. Guests consistently mention how clean and comfortable the rooms are with necessary amenities like safes, coffee stations, stocked minibars and even air conditioning and ample outlets. Many guests also appreciate the modern furnishings and spacious bathrooms. Despite some rooms being located near busy streets or the airport, guests mention how quiet the rooms are. Some guests even had great views of greenery or small squares. The hotel also offers fitness facilities and a sauna. The few negative comments tend to mention small issues like loud rooms or dirty carpets, but these are far outweighed by the positive comments. Overall, guests were pleased with their stays and praised the rooms and the friendly staff.

Beds

Many guests praise the beds at Best Western Premier Alsterkrug Hotel, describing them as "extremely comfortable," "a dream," and "large in size." They appreciate the fresh linen and overall comfort of the beds, which made for a good night's sleep. However, a few guests found the mattresses to be too firm and some had issues with the quality of the sofa bed. Additionally, those with rooms facing the street noted some noise. Overall, the hotel provides a comfortable stay with quality bedding for most guests.

Cleanliness

The Best Western Premier Alsterkrug Hotel is a clean and comfortable accommodation that boasts a prime location for travelers. Guests repeatedly mentioned the cleanliness of the hotel, including the spa, sauna, rooms and bathrooms which were all very clean and well-maintained. Some guests even went as far as calling the hotel well-presented and immaculate. While some reviews mentioned minor cleaning issues such as empty soap dispensers or dusty hairdryer wall holders, overall the hotel was praised for its high standards of hygiene. Guests also appreciated the spacious rooms and comfortable amenities. The hotel's quiet location and friendly staff were other aspects that received positive comments. One slight negative aspect was mentioned regarding the service at breakfast, but it didn't detract from the overall enjoyable stay.

Staff

The staff of Best Western Premier Alsterkrug Hotel are repeatedly praised in guest reviews for their excellent service and friendly, efficient approach. Front of house staff in particular are described as 'fabulous' and 'super helpful', always happy to suggest places to visit or book transport. Though a few guests mention finicky or unfriendly staff, the vast majority describe the team as welcoming and engaged throughout their stay with some singling out individual members of staff for their exceptional service. Overall, reviewers consider the hotel's staff to be a highlight of their stay with friendly, helpful service at every turn.

Wi-Fi

Guests staying at the Best Western Premier Alsterkrug Hotel provided mixed reviews when it came to the wifi service. While some had issues with their connection with comments such as "internet kept disconnecting in my room", "lousy Wi-Fi" and "poor wifi", others had no issues with the service and described it as "Gutes WLAN." However, some guests did note that the speed could be improved, stating that the "Connection Wifi beaucoup trop lente," and that the service was "WLAN bisweilen inkonstant." Despite some negative comments about the wifi, many guests did not mention it in their reviews with one simply stating "Nichts" and another providing a "Fehlsnzeige" review.

Spa

If you're looking for a hotel with a great spa, Best Western Premier Alsterkrug Hotel could be a great choice. According to guest reviews, the spa area is clean, sterile and beautifully decorated. Reviewers especially loved the sauna with some praising the "gorgeous" sauna and others praising the "beautifully decorated" sauna area. Even the broken Finnish sauna didn't seem to dampen guests' spirits, as they mentioned still enjoying the bio sauna and dry sauna. Many guests also enjoyed the wellness massages with one reviewer specifically praising the "very nice lady" who performed the massage. Other perks of the spa area include free towels and bathrobes and of course, a long opening time for guests to enjoy the facilities. Overall, if you're looking for a hotel with a "very nice" and "surprisingly spacious" spa area, Best Western Premier Alsterkrug Hotel may fit the bill.

Parking

Guests at the Best Western Premier Alsterkrug Hotel have a variety of parking options available to them. Those who prebook in advance can enjoy personalized parking with their name tag, while others can park on-site for a small fee. However, some guests have found the parking facilities to be poor and the system for accessing the garage at night has been deemed awkward. Despite this, most guests have found there to be sufficient parking either on the public street near the hotel or in the hotel's own parking area. Some have even described the parking as "perfect" with ample spaces available directly outside the hotel. While some guests have found the parking fees to be a bit high, others have noted that there is free street parking available nearby. Overall, guests can expect to find adequate parking options at the Best Western Premier Alsterkrug Hotel.

Business

The Best Western Premier Alsterkrug Hotel in Hamburg offers competitive prices compared to other hotels in the area. The reception staff are always happy to assist business travelers with booking transport and suggesting places to visit. The hotel is stylish and the rooms are clean and comfortable. The location is a good compromise between the airport and the city. The staff are friendly and helpful and the check-in process is practical. The hotel also follows pandemic safety guidelines. However, some guests had issues with the lack of towel hooks and rails to dry towels properly and some had negative experiences with the restaurant staff. Overall, the hotel is a good choice for business travelers looking for a well-priced, stylish stay in Hamburg.

No, Best Western Premier Alsterkrug Hotel doesn't have any pool.

Yes, a spa is available at Best Western Premier Alsterkrug Hotel.

No, Best Western Premier Alsterkrug Hotel doesn't allow dogs.

Yes, parking facilities are available at Best Western Premier Alsterkrug Hotel.

Yes, Best Western Premier Alsterkrug Hotel has a gym.

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