Accessible HotelThis resort provides facilities for guests with disability needs, including 7 blue badge parking spaces, a level paved route from disabled parking to the hotel entrance, and automatic revolving doors with manual side doors. The reception desk has a lower section for check-in, and accessible aids like a portable induction loop and vibrating pad are available. It has two purpose-built disabled rooms, one on the ground floor and one on the first floor, with visual and sounder alarms. Accessible toilet facilities are in The Lounge Bar, The 1779 Restaurant & Bar, and the Golf & Leisure area. The health club has a dedicated accessible toilet and changing area, a wheel-in shower room with a drop-down seat and grab rails, and level access to the poolside.
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Summary of reviews related to the 'Accessible' categoryThe Telford Hotel, Spa & Golf Resort is a beautiful destination that guests with disabilities may find somewhat challenging to navigate. Some reviewers reported a long distance from the rooms, which could be particularly difficult for anyone with mobility issues. Unfortunately, while a lift was available, there were many stairs that guests may have to climb before getting to it. Additionally, internal signage was poor, making it tough to move around the hotel quickly.
On a brighter note, certain amenities at this hotel were found to be disabled-friendly with a disabled bathroom present on-site. Several guests mentioned how helpful it was to have a lift to all floors, especially those traveling with someone who has Parkinson's. However, the layout of the hotel was unfriendly to wheelchairs and some doors were too narrow for guests to navigate through, especially if only one stayed open.
Despite these difficulties, one reviewer shared how they had a nice break with their disabled daughter and with attention to some subtle upgrades, such as refurbishing the showers and improving the internal signage, the accessibility of the Telford Hotel, Spa & Golf Resort for all guests could be further improved. One thing to note is that, unfortunately, some reviewers did note there was no lift present.
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