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Summary of reviewsLocated in a scenic area of Manali near Mall Road, the hotel offers guests a delightful experience with outstanding mountain views and convenient access to the local market and nearby tourist attractions such as the Hadimba Temple. The hotel's proximity to the city center and its excellent ambience create a charming stay for visitors.
The rooms at the hotel are spacious and clean, often praised for their large size and cleanliness. The mountain views from the windows are a standout feature, described as "awesome" and "fantastic," which adds to the allure of staying here. The rooms are well-maintained with room service available, providing a pleasant and clean atmosphere.
However, some areas could use improvement. There have been mentions of maintenance issues, dim lighting and occasional cleanliness lapses, such as dusty conditions or the presence of cockroaches. Additionally, the condition of mattresses, pillows and blankets has received negative feedback, indicating the need for updates.
Guests generally find the hotel to be clean and comfortable with many appreciating the tidy rooms and well-maintained surroundings. Despite a few instances of poor cleaning, the overall feedback emphasizes cleanliness, making it a nice choice for visitors looking for a neat and comfortable stay in Manali.
The hotel staff is generally described as friendly, helpful and accommodating, significantly contributing to the overall hospitality experience. The manager, Kamlesh and the staff receive particular praise for exceptional service. However, there are some mixed reviews regarding staff behavior with a few guests noting issues with a member named Madam Kaur. Overall, the commendations indicate a consistently pleasant interaction with most of the hotel team.
In summary, the hotel combines scenic beauty with spacious, clean accommodations and friendly staff, creating a wonderful stay for guests, though attention to some maintenance and amenities could further enhance the guest experience.
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