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Summary of reviewsFletcher Hotel Restaurant Victoria-Hoenderloo is set in an outstanding location, frequently praised for its serene, picturesque forest surroundings. Guests find this setting ideal for nature enthusiasts, cyclists and hikers with close proximity to the Hoge Veluwe National Park and various scenic routes. The hotel's tranquil, secluded ambiance offers a perfect retreat for relaxation and outdoor exploration, harmoniously blending with the wooded environment.
The breakfast buffet is generally well-received, noted for its extensive, delicious and well-organized selection, ensuring a great start to the day. Ample seating and good service further enhance the dining experience, though a few guests suggest some areas for improvement.
Dinner experiences are mixed with some enjoying well-prepared food and commendable service, while others report issues with the buffet's quality, value and consistency. The absence of an à la carte menu and difficulties in securing reservations add to the dissatisfaction for some guests.
Rooms offer a varied experience, often appreciated for their cleanliness, spaciousness and forest views. Comfortable beds are a highlight, despite some complaints about outdated furnishings and maintenance issues. Noise and occasional cleanliness concerns are noted, but the peaceful surroundings and good value are often mentioned positively.
Cleanliness and maintenance appear inconsistent with many guests pointing out issues like dirty carpets, mold and dust. While some areas are described as neat, significant improvements in housekeeping practices are needed.
Staff service is another mixed aspect. Many guests commend the friendly, attentive nature of some staff members, particularly in the bar and breakfast areas. However, inconsistent reception service and occasional rudeness are concerns that reflect a need for better training and availability.
The free Wi-Fi service receives a range of feedback, from weak signals to satisfactory connections, highlighting variability in internet experience. The gym is appreciated for its equipment and space despite some maintenance and cleanliness issues.
The pool facilities, both indoor and outdoor, add to the hotel's appeal with guests enjoying the variety and tranquil settings. However, cleanliness and maintenance problems were mentioned and availability may be an issue.
Tennis courts offer additional recreational opportunities, though occasional maintenance issues are noted. Similarly, family-friendly amenities like playgrounds and pools make the hotel appealing for families, providing ample activities for children.
The beds generally receive positive remarks for comfort, though some guests find issues with mattress softness, bed sizes and overall bedding quality.
Overall, although the hotel benefits from its exceptional location and some well-received features, numerous areas, particularly room condition, cleanliness and dining consistency, require improvement to meet the expectations of a four-star establishment.
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