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Summary of reviewsHotel Pergola Jamaica JFK is recognized for its convenient location, particularly for travelers needing easy access to JFK Airport. Its proximity to public transportation and various amenities in Queens makes it a practical choice for those on a budget or requiring a quick stopover. Despite some guests finding the industrial zone surrounding the hotel unfavorable due to safety concerns and noise, the accessibility to local restaurants, shopping centers and transport options provides a certain level of appeal.
The hotel does not offer breakfast services, which might be a drawback for guests who prefer a hotel-supplied morning meal. This absence includes no in-room coffee makers, affecting the morning routines of many visitors.
Room experiences at the hotel are mixed with some guests noting spaciousness and cleanliness, while many others report significant issues. Cleanliness is frequently criticized with complaints about dirty and poorly maintained rooms, unpleasant odors and the presence of bugs and rodents. In-room amenities are often lacking and noise disturbances from other guests and traffic are common issues, leading to a consensus that the hotel requires substantial renovations and improved maintenance.
Cleanliness throughout the hotel is another major concern. Reviews frequently mention stained sheets, grimy floors, dirty bathrooms and pervasive smoke odors. Housekeeping services appear inconsistent and reports of inadequate cleanliness extend to common areas, creating a less than favorable overall impression.
Staff interactions vary widely with some guests praising friendly and helpful service, while many others experience rudeness and unprofessionalism. Issues with staff responsiveness, especially regarding room upkeep and problem resolution, contribute to mixed feelings about the overall service quality.
Bed comfort also receives varied feedback. Although some guests find the beds comfortable, others report hard or uncomfortable mattresses and concerns about cleanliness that include bed bugs and unclean linens, further affecting the overall stay experience.
Despite the affordability and convenience, Hotel Pergola Jamaica JFK often does not meet guest expectations for a three-star rating with many suggesting it feels more like a one-star establishment. While it serves as an economical option, significant improvements in cleanliness, maintenance and service are needed to enhance guest satisfaction.
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