5-Star HotelSummary of reviews related to the '5 Star' categoryChihpen Century Hotel is a mixed bag when it comes to delivering a five-star experience. While some reviews highlight the stellar customer service, emphasizing respect, warmth, and politeness from the staff, others express disappointment with the overall five-star claim. Guests particularly praise the breakfast, describing it as up to five-star standards, and mention a pleasant experience with the rooftop open-air hot spring and quality of employee training. However, criticisms are directed at the cleanliness and food quality, which some deem unworthy of a five-star rating. Issues like standard room facilities and an unsatisfactory dining experience have led some to believe that the hotel doesn't quite meet the expectations of a luxury five-star accommodation. Despite boasting a five-star environment and amenities like underground parking, the overall impression leans towards a blend of four-star experiences rather than the advertised five-star luxury.
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