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Summary of reviewsKyriad Tarbes Bastillac receives generally positive reviews with certain areas standing out despite some room for improvement.
The hotel's strategic location is highly praised for its convenience, situated close to the motorway, the city, public transport and the airport, making it particularly appealing for travelers with cars or those catching early or late flights. Visitors appreciated its proximity to Lourdes, schools like ENIT, meeting locations and a shopping center, which is beneficial for both leisure and business purposes. The secure parking facilities add to the convenience, although some noted a slight noise issue and the distance from local restaurants as minor drawbacks. Overall, the location and tranquil environment are strong positives.
The breakfast experience at Kyriad Tarbes Bastillac is a mix of positive and negative feedback. Guests enjoyed the quality and variety of the breakfast with an all-you-can-eat buffet and friendly staff being standout elements. However, the cost of 13 euros was deemed high by some and there were occasional issues with the availability and freshness of food items.
Dinner at the hotel garnered positive reviews for the quality and organization of the meals, although the restaurant's closure for evening meals on weekends was an inconvenience for some. The dinner offerings, while enjoyable, were also considered somewhat pricey by certain guests.
Room reviews are mixed but have notable positives. Guests appreciated the clean, comfortable and functional rooms, highlighting comfortable beds, larger room sizes and additional conveniences like kettles. However, several issues were noted including outdated decor, noise from traffic due to inadequate soundproofing, occasional cleanliness lapses particularly in the bathrooms, inadequate heating during colder months and some rooms suffering from a cigarette smell.
Cleanliness is another area where feedback is mixed. While initial impressions were often positive, numerous guests reported significant cleanliness issues, especially in the bathrooms with mentions of dirt, mold and bugs. Despite the problems, the initial welcoming atmosphere and room amenities were appreciated by some.
The staff at the hotel consistently receive high praise for their friendly, professional and welcoming demeanor. Guests frequently highlighted the positive reception upon arrival and during their stay, contributing to a pleasant atmosphere. The quality of service is a recurrent theme, often leading to repeat stays and strong recommendations.
Parking facilities at Kyriad Tarbes Bastillac are well-regarded with guests appreciating the secure, large and free parking options available. Although there was mention of the parking lot appearing somewhat neglected, the practicality and security of the parking are overall positives.
Lastly, the beds receive mixed reviews with some guests finding them comfortable and conducive to a restful stay, while others reported issues with mattresses being too hard, too soft or worn out, indicating inconsistency in the quality of bedding.
In summary, Kyriad Tarbes Bastillac offers a convenient and generally comfortable stay with excellent staff service and strategic location, although there are areas such as room and bathroom cleanliness, bed quality and breakfast cost that could benefit from improvements.
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