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Best Western Ipswich Hotel

Ipswich , Old London Road (Show on Map)

6.5

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Best Western Ipswich Hotel is a conveniently located hotel for accessing nearby attractions like Colchester and Felixstowe. While some guests found the entrance from the main road to be dark and the location noisy due to traffic, the easy parking and quiet surroundings were appreciated. Breakfast reviews were mixed with some guests describing it as excellent while others found it to be merely good or okay. Guests had mixed experiences with the hotel's dining options with some finding the food to be awful and overpriced while others enjoyed it. The hotel's rooms were also a mixed bag with some being spacious and comfortable while others were outdated, tired and poorly maintained. The cleanliness of the hotel was also a mixed bag with some guests reporting issues with maintenance and cleanliness while others found the hotel to be clean and tidy. The staff at the hotel had mixed reviews with some guests encountering rude and unfriendly staff while others had a warm welcome and exceptional service. The hotel's spa was a lovely addition to the stay, but bookings are required and can lead to disappointment if not made in advance. The hotel's parking facilities were appreciated by guests with plenty of parking available for free. The beds at the hotel also had mixed reviews with some guests finding them extremely comfortable while others found them to be old, lumpy and noisy. Overall, the Best Western Ipswich Hotel is suitable for a stay with friendly staff and decent facilities, but improvements could be made in certain areas.
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Hotel with Spa

The Best Western Ipswich Hotel & Spa boasts a stunning urban spa, complete with a serene swimming pool and a jacuzzi area surrounded by calming blue lighting for a tranquil atmosphere. To maximize relaxation, guests can start by lounging in the peaceful lounge area before indulging in the multi-sensory experience shower, mimicking the sensation of tropical rain. The Rasul treatment is another unique offering, utilizing heat, steam and mineral-rich mud to draw impurities and rejuvenate the skin. For those seeking a private spa experience, the two available treatment rooms offer the option to relax solo in a room for one or to share the pampering with a friend or loved one in the room for two. Massages, facials, and other treatments are available to enhance the spa day. Guests can also relieve stress in the brand new sauna or steam room.

Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

4-Star Hotel

Room Types

Double Room The double room is furnished with a desk and a seating area and provides a tiled floor and heating. The unit offers 1 bed.

Twin Room The twin room is furnished with a desk and a seating area and provides a tiled floor and heating. The unit offers 2 beds.

Family Room with Double and Single Beds The family room is furnished with a desk and a seating area and provides a tiled floor and heating. The unit offers 2 beds.

Superior Double Room A seating area, a safe deposit box and a tiled floor are available in this spacious double room. The unit has 1 bed.

Superior Twin Room The twin room is furnished with a desk and a seating area and features a safe deposit box and a tiled floor. The unit has 2 beds.

Executive Double Room A seating area, a safe deposit box and a sofa are provided in this spacious double room. The unit offers 1 bed.

Family Room - Disability Access The family room is furnished with a desk and a seating area and offers a tiled floor and heating. The unit has 2 beds.

Family Room with Bunk Beds The family room is furnished with a desk and a seating area and provides a tiled floor and heating. The unit offers 2 beds.

Family Room The family room is furnished with a desk and a seating area and provides a tiled floor and heating. The unit offers 3 beds.

About Best Western Ipswich Hotel

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Guest Reviews

6.5

Rated

Location

The Best Western Ipswich Hotel is conveniently located for accessing the city with many guests highlighting its great position for nearby attractions like Colchester and Felixstowe. The hotel is just 10 minutes by car from Ipswich Station and is also well-situated from the A12, making it ideal for business travelers. Although some guests found it frustrating to be outside Ipswich, the easy parking and quiet surroundings were appreciated. However, some guests did note that the entrance from the main road is dark and the location can be noisy due to traffic. Overall, the Best Western Ipswich Hotel is a great location for visiting Ipswich and Colchester, but having a car may make it easier to get around.

Breakfast

Guests have mixed opinions about the breakfast at Best Western Ipswich Hotel. Some describe it as excellent, fabulous, amazing, lovely and fantastic, while others say it was merely good or ok with a few complaints about quality and value for money. However, there seems to be a good variety of choices with a reasonable continental selection and a selection of cooked breakfast items, although some have noted that the food could have been hotter. A few guests experienced a shortage of staff or had to ask for glasses or cups, but most describe friendly service provided by staff. Some guests were given the wrong times for breakfast, resulting in a missed meal. There were also comments about the need for better organization and the price being too high. Overall, breakfast reviews were mixed, emphasizing the need for improvement in some areas.

Dinner

Guests of the Best Western Ipswich Hotel had mixed experiences with the hotel's dinner options. Some found the food to be awful and overpriced, while others enjoyed the meals and described them as lovely or great. Some guests noted a lack of choice in the bar menu and found the prices for snacks and food to be too high. However, some guests suggested that the bar menu could be a good idea. Service in the restaurant was sometimes disappointing with guests encountering rude staff, slow service and delayed meals. Some guests were disappointed in the menu options and the quality of the food, while others found the food to be very good but slow to arrive, likely due to being microwaved. It appears that there were issues with staffing and organization at times with one guest reporting poor service due to a wedding in the main restaurant. Overall, guests had mixed experiences with the hotel's dining options and some felt that the quality of the food did not meet their expectations for a hotel brand like Best Western.

Rooms

The Best Western Ipswich Hotel has a range of rooms that are spacious and comfortable with some having been recently renovated. However, many reviews mentioned outdated and tired rooms that were unclean and poorly maintained. There were reports of uncomfortable beds, broken furniture and dirty bathrooms with low water pressure and broken fixtures. Some guests experienced issues with temperature control, noise and missing amenities such as TV remotes and kettle. Despite some positive comments on the room sizes and cleanliness, the majority of reviews suggest that the hotel needs a serious refurbishment to improve the quality of the rooms.

Beds

Guests have mixed reviews regarding the beds at Best Western Ipswich Hotel. Some say that the beds were extremely comfortable and others found them to be old, lumpy and noisy. However, most reviews agree that the beds were clean and warm. Some guests had to request an additional pillow, while some found the bed frame and mattress to be dangerous and needing replacement. Overall, guests found the hotel to be suitable with friendly staff and a big TV in the rooms.

Cleanliness

The cleanliness of the Best Western Ipswich Hotel has been a mixed bag according to guest reviews. Some guests reported issues with open water systems and poor maintenance of their rooms, leading to dirty and shabby conditions. Grouting and bathroom floor coverings showed signs of mold and numerous guests reported finding hairs in the shower or on the bed. However, other guests noted lovely clean surroundings and appreciated friendly and helpful staff. Many commented that the hotel had lovely décor and some reported clean and tidy rooms with comfortable beds and fluffy towels. Overall, maintaining a high level of cleanliness and addressing maintenance issues would improve the experience for guests.

Staff

Guests consistently had different experiences with the staff at 'Best Western Ipswich Hotel'. Some guests had a warm welcome and exceptional service, while others encountered rude and unfriendly staff. There were also mixed reviews about the service during meal times with some guests praising the dining staff and others complaining about slow service and uncleared tables. Overall, the guest reviews suggest that the staff could benefit from more training in customer service and leadership. Despite some negative experiences, a majority of guests found the staff to be friendly and helpful. Special mention was given to Lisa on reception, the spa lady and exceptional management from Kate. The hotel also received compliments for comfortable beds, good decor and decent facilities.

Spa

The Best Western Ipswich Hotel offers a lovely spa with very clean facilities, however, it's important to note that bookings are required and can lead to disappointment if not made in advance. Some guests were turned away from the spa area due to not booking a slot, while others found the pool, sauna and steam room to be enjoyable additions. Unfortunately, the jacuzzi was out of order during some stays and the spa facilities were limited at times due to maintenance. With that said, many guests found the spa to be fantastic and appreciated that towels and gowns were available upon request. Overall, the spa at the Best Western Ipswich Hotel can be a great addition to your stay as long as you plan ahead and are aware of any current limitations.

Parking

If you're planning a stay at Best Western Ipswich Hotel and worried about parking, you can rest easy. Guests report plenty of parking available with a huge unlit car park for guests to use for free. The parking is said to be easy to find and there is ample space with many guests commenting on the great parking facilities. Check-in and check-out are reported to be a breeze thanks to the loads of parking available. However, some guests did mention that the hotel could do with more parking spaces, especially for Blue Badge holders. Overall, the fact that the hotel has a big parking area is seen as an added advantage with many guests appreciating the ease and convenience of parking their vehicle for free during their stay.

No, Best Western Ipswich Hotel doesn't have any pool.

Yes, a spa is available at Best Western Ipswich Hotel.

Yes, Best Western Ipswich Hotel welcomes dogs.

Yes, parking facilities are available at Best Western Ipswich Hotel.

No, Best Western Ipswich Hotel doesn't have a gym.

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