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Summary of reviewsRatana Platinum Resort Kamala garners positive reviews for its convenient and accessible location in Kamala, strategically set on the main road. This positioning provides guests easy access to nearby shops, supermarkets, and dining options, with Kamala Beach only a short walk away. The combination of a central yet tranquil environment enhances both convenience and relaxation, assisted by the friendly and helpful staff who further elevate the guest experience.
The resort's breakfast offerings leave a positive impression with quality-focused meals available in both à la carte and buffet styles. While typically incurring an extra fee, the breakfast is commended for providing delicious and filling options, with attentive service enhancing the dining experience. However, some guests report variability in quality, with occasional inconsistencies such as cold dishes.
Accommodations at Ratana Platinum Resort are praised for their spaciousness, modernity, and cleanliness. The rooms feature large, comfortable beds, stylish décor, and are maintained with daily housekeeping. Although some budget rooms lack windows, contributing to occasional musty odors, the well-maintained facilities and attentive staff ensure a welcoming environment.
Cleanliness is a notable strong suit at the resort, where guests frequently commend the pristine condition of their rooms and communal areas. Despite occasional minor issues in room cleaning, the high standards of hygiene contribute to a positive overall perception.
The staff at Ratana Platinum Resort stand out remarkably for their friendliness, professionalism, and dedication. Their service consistently enhances the guest experience, often described as going above and beyond to ensure a pleasant and memorable stay.
The rooftop pool is a standout feature, offering 24/7 access and stunning views. Despite its smaller size, guests enjoy the serene setting and well-maintained facilities, which include extra towels and a nearby restaurant. The pool's infinity design and panoramic sea views add to its charm.
While the resort markets itself as a four-star establishment, mixed reviews suggest that the amenities and value for money may not fully meet four-star expectations. However, the exceptional service provided by the staff often compensates for any perceived deficiencies in luxury or sophistication.
Overall, Ratana Platinum Resort Kamala is recommended for those prioritizing excellent service and location, offering a comfortable stay with delightful features such as its rooftop pool. Setting realistic expectations regarding the star-rating and amenities will lead to a more satisfying experience for travelers. Show more
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Categories
Aparthotel with Free Wi-Fi
This aparthotel provides complimentary wireless internet access. It offers comfortable accommodations and convenient amenities. Guests appreciate the overall value and service provided.
4-Star Aparthotel
This resort offers comfortable accommodations and a convenient location, making it a great choice for travelers. It provides essential amenities and services for a relaxing and enjoyable stay.
Aparthotel near The Beach
Aparthotel for Honeymoon
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Infinity Pool Rooftop Pool Panoramic View Pool Outdoor Pool
Aparthotel with Gym
Aparthotel with Infinity Pool
Aparthotel with Outdoor Pool
Aparthotel with Panoramic View Pool
Aparthotel with Rooftop Pool
Room Types
Standard Double Room, No WindowAir-conditioned room is equipped with a flat-screen TV, fridge and telephone. Shower facilities are included in an en suite bathroom.
Please note that Superior Double Rooms are located in Pufferfish Zone while Superior Twin Rooms are located Stingray Zone. Both rooms do not have balcony and window.
Please note that this room type has no capacity to accommodate extra beds.
Deluxe Double Room with BalconyLocated in Pufferfish Zone, larger air-conditioned room features a balcony and seating area. It is equipped with a flat-screen TV, fridge and telephone. Shower facilities are included in an en suite bathroom.
Deluxe Double Room, No BalconyLocated in Stingray Zone, larger air-conditioned room is equipped with a flat-screen TV, fridge and telephone. Shower facilities are included in an en suite bathroom. It also has a living area.
Two-Bedroom SuiteLocated in Whale Zone, suite features a living room and a private balcony with a spa bath. It comes with a kitchenette, a dining area and a living area. Suite includes 3 flat-screen TVs and a DVD player. Both en suite bathrooms are fitted with rain shower facilities.
Please note that this room type has no capacity to accommodate extra beds.
Grand PenthouseAir-conditioned suite features a private balcony, a kitchenette and a dining area. Includes a living room, 3 flat-screen TVs and a DVD player. The master bathroom comes with a spa bath, while other two en suite bathrooms are fitted with rain shower facilities.
Please note that this room type has no capacity to accommodate extra beds.
Platinum PenthouseAir-conditioned suite features a spacious terrace, a kitchenette and a dining area. Includes a living room, 3 flat-screen TVs and a DVD player. The master bathroom comes with a bathtub, while other two en suite bathrooms are fitted with shower facilities.
Please note that this room type has no capacity to accommodate extra beds.
Junior Suite with Bath and BalconyThis double room offers a rooftop pool. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a seating area, a wardrobe and a safe deposit box. The unit offers 1 bed.
Guest Reviews
6.8
Rated
Location
Ratana Platinum Resort Kamala is praised for its strategic location, making it an attractive choice for guests seeking convenience and accessibility in Kamala. The resort is positioned on the main road, providing easy access to a variety of shops, supermarkets, and eateries, including popular spots like Big C and Tops. The proximity to Kamala Beach is a significant highlight, with guests noting that it is only a short walk away, approximately 5 to 15 minutes depending on pace. The area offers a plethora of options for dining, shopping, and enjoying the local nightlife, with bars and restaurants in abundance. Guests also appreciate the central but tranquil setting, allowing for a quiet stay while remaining connected to local attractions. The friendly and helpful staff complement the favorable location, enhancing the overall experience for visitors.
Breakfast
At Ratana Platinum Resort Kamala, breakfast experiences seem to be a mixed bag based on guest reviews. The offerings range between à la carte and buffet styles, with a general emphasis on quality over quantity. Despite the lack of an expansive variety, several guests highlight the presence of satisfying options, describing their meals as delicious and beautifully cooked, which leaves a positive impression on travelers looking for a hearty start to their day. Professional and attentive service from staff further enhances the dining experience, with some guests specifically appreciating the switch from buffet to cooked-to-order breakfasts, which added a touch of personalization to their meals. While not included in the accommodation price and requiring an extra fee, the breakfast generally garnered positive remarks for its filling and substantial nature. Nonetheless, there were mentions of some mediocre experiences due to items like cold fried eggs and outdated croissants, suggesting occasional inconsistency. Overall, breakfast at the resort manages to provide a satisfying and varied start to the day, contributing to the memorable culinary experiences in Kamala.
Rooms
Located in Kamala, Ratana Platinum Resort offers spacious accommodations that guests often laud for their size and comfort. The rooms come with large beds, ensuring a restful sleep even when situated on a bustling main road. Many reviews highlight the cleanliness and modernity of the rooms, which are maintained with daily housekeeping, including fresh towels and extra water provided. Rooms range from standard to premium, with some featuring expansive balconies perfect for relaxation.
While the majority of the rooms are bright and airy, certain budget accommodations lack windows, which might contribute to an occasional musty odor. This aspect appears to be a common oversight in the room’s presentation, sometimes surprising guests upon arrival. Despite minor maintenance requirements, such as air-conditioning issues, the overall quality of the rooms is commended for their stylish décor, good lighting, and spaciousness.
Travelers often praise the helpful staff, which contributes to the welcoming ambiance. With its modern design and well-maintained facilities, Ratana Platinum Resort Kamala provides a comfortable stay, drawing attention to both its impressive room sizes and cleanliness.
Beds
The guest reviews for Ratana Platinum Resort Kamala consistently highlight the comfort and size of the beds as a standout feature. Many visitors describe the beds as comfortable, large, and capable of accommodating multiple sleepers with ease. The bedding quality is also praised as excellent, contributing to a restful sleep experience. While there are some comments on the firmness of the mattresses, the overall impression is that the resort provides a cozy and enjoyable sleeping environment.
Cleanliness
Ratana Platinum Resort Kamala generally impresses guests with its cleanliness and overall maintenance. The hotel consistently receives praise for its pristine rooms and facilities, with many noting the establishment as lovely and very well-maintained. Guests frequently highlight the spotlessness of their accommodations, emphasizing clean and freshened rooms paired with soundproof comforts. The hotel location is also favored, being well-placed for convenience.
Moreover, the kind and helpful staff enhance the experience, adding to the positive perception of the hotel's hygienic standards. Many guests find the cleanliness to be perfect, contributing to the comfortable and welcoming environment of the resort. However, a few reviewers mention occasional issues with room cleaning, pointing out areas where attention to detail was lacking. Despite these few concerns, the overarching sentiment is one of satisfaction with the cleanliness and professionalism of the resort.
Staff
Ratana Platinum Resort Kamala boasts an extraordinary team of staff, consistently receiving high praise from guests for their friendliness, professionalism, and accommodating nature. The staff's dedication shines through, as they are described as going above and beyond to ensure a pleasant stay for guests. Whether it's reception, bar, or housekeeping, every team member is recognized for their attentiveness and ability to elevate the atmosphere of the resort. Guests have highlighted the excellent service from start to finish, with the staff always being available, welcoming, and genuinely kind-hearted. The management, including the owner, also receives commendation for their courteous and supportive demeanor. The service-oriented approach of the team ensures every guest feels respected and cared for, contributing significantly to an overall outstanding experience at the resort.
Pool
At Ratana Platinum Resort Kamala, the rooftop pool emerges as a standout feature, often highlighted by guests for its pleasant 24/7 accessibility and favorable size. The rooftop space is frequently noted as the hotel's best feature, providing a large, clean pool that's ample enough to avoid crowding. Guests consistently enjoy the well-maintained facilities, which are complemented by the availability of extra towels. The pool is described as cozy, lovely, and boasting stunning views, making it a prime spot for relaxation. Despite being described as small by some visitors, the infinity design and beautiful surroundings create a fabulous atmosphere. The rooftop terrace also includes a nice restaurant, contributing to the overall appeal. While some note a limited number of lounge chairs and no umbrellas, the charm of the infinity pool and the panoramic sea view is a prevailing highlight of the experience.
4 Star
Situated in the heart of Kamala, Ratana Platinum Resort Kamala presents itself as a four-star establishment but seems to deliver mixed experiences. While some guests have expressed disappointment, noting that the amenities and overall quality leaned more towards a two or three-star level rather than a true four-star standard, there are positive aspects that should not be overlooked.
The staff at the hotel stand out remarkably, earning a "six-star" rating from guests for their exceptional service and dedication. Their helpful and friendly demeanor contributes positively to the overall experience, making interactions pleasant and memorable. Despite the shortcomings in the facilities, their efforts in service cannot be overstated.
The resort might not live up to its four-star rating in terms of amenities and value for money, which some have found overpriced for what was on offer. However, for those prioritizing excellent customer service, the staff’s commitment might compensate for any perceived lack of luxury or sophistication typically associated with a higher-end hotel.
For travelers seeking a place with commendable service, Ratana Platinum Resort Kamala could be a good choice, though it's essential to set expectations accordingly about the hotel's star-rating standards and offerings.
Rooftop Pool
Ratana Platinum Resort Kamala offers an inviting rooftop pool that stands out as one of the hotel’s best features. Nestled on the 6th floor, this rooftop retreat provides guests with a serene escape, complete with loungers for relaxation. The pool, while on the smaller side, boasts a beautiful and pleasant setting, consistently described as lovely and stunning. Its charm lies in its versatility, offering a calm or lively atmosphere that suits diverse preferences. Open 24/7, the rooftop pool provides a delightful space that guests appreciate for both its aesthetic appeal and the pleasant experience it offers throughout the day and night.
Yes, Ratana Platinum Resort Kamala has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Ratana Platinum Resort Kamala.
No, Ratana Platinum Resort Kamala doesn't allow dogs.
No, parking facilities aren't available at Ratana Platinum Resort Kamala.