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Summary of reviewsKandy City Hotel by Earl's is strategically located in the heart of Kandy, offering guests easy access to major attractions such as the Temple of the Tooth Relic and local markets, making it an excellent choice for exploring the vibrant city. The hotel's location, coupled with nearby transport links and dining options, makes it convenient for tourists.
Guests generally have a positive experience with breakfast, often highlighting the friendly service and variety of dishes, despite some comments about the repetitive nature of the menu. The dinner offerings receive favorable reviews, with guests appreciating the delicious food and the convenience of complimentary dinner and transportation options. The restaurant's friendly service adds to the pleasant dining experience.
The hotel rooms are praised for cleanliness, comfort, and modern amenities, providing a comfortable stay for travelers with spacious options for some rooms, especially those with city views. While there are occasional concerns about room size and minor maintenance issues, the overall reception is positive, with luxurious rooms and views being a standout feature.
The cleanliness of the hotel presents a mixed picture, with some guests appreciating the modern and comfortable rooms, while others highlight issues such as dust, stains, and unpleasant odors, suggesting that improvements could be made. However, the staff is consistently commended for their friendliness and professionalism, enhancing the guest experience with smooth check-in processes and a welcoming ambiance.
The WiFi service at the hotel is adequate, with staff actively addressing connectivity issues, although there is room for improvement. The beds are frequently noted for their comfort, contributing to a restful sleep, although some minor issues with bedding quality may need attention.
A three-star establishment, Kandy City Hotel by Earl's provides a value-for-money option particularly for those who prioritize location over luxury. While some guests find the pricing a bit steep and the cleanliness requires attention, the hotel's prime location in Kandy remains a significant attraction for visitors seeking convenience and accessibility. Show more
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Family Friendly Hotel
This hotel provides a convenient location in Kandy, making it easy to access nearby attractions. It offers comfortable rooms suitable for families.
Hotel with Free Wi-Fi
As part of the Earl's brand, this hotel offers reliable free Wi-Fi, catering to the needs of modern travelers who require consistent internet access for work or personal use.
Business Hotel
Kandy City Hotel by Earl's might offer essential business amenities. This includes meeting spaces and internet access, making it a reasonable option for business travelers needing convenience.
3-Star Hotel
Located centrally with proximity to Kandy Lake and other attractions. It offers essential amenities and services for a comfortable stay, including international cuisine. Its location and facilities make it a popular choice.
Room Types
Superior Double or Twin RoomFitted with hardwood/parquet floor, these stylish rooms feature a flat-screen TV, a wardrobe and a private bathroom with a hairdryer and either a bathtub or shower.
Deluxe Double Room with City ViewThese stylish rooms feature a flat-screen TV, a wardrobe and a private bathroom with a hairdryer and either a bathtub or shower.
These spacious rooms offer a private balcony with city views.
Superior Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as an inner courtyard view.
Perahera Viewing Room with BalconyThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Guest Reviews
7.4
Good
Location
Nestled in the heart of Kandy, Kandy City Hotel by Earl's boasts an enviable location right in the city center, making it an ideal base for visitors eager to explore this cultural hub. Its prime position allows guests to conveniently wander around to major attractions, such as the iconic Temple of the Tooth Relic, and enjoy the bustling local markets and vibrant shopping areas. The proximity to the train station and the easy accessibility to various dining options add to its appeal. The hotel's location ensures that everything is within a short walking distance, eliminating the need for additional transport and making it a perfect choice for tourists seeking to immerse themselves in the vibrant Kandy lifestyle. Renowned for its safety and cleanliness, guests can delight in the ease of moving around on foot, giving them a wonderful opportunity to explore, experience, and engage with the essence of Kandy.
Breakfast
Kandy City Hotel by Earl's offers a breakfast experience that has received mixed reviews from its guests. Many visitors found the breakfast to be enjoyable, noting a good choice of options and praising it as a great or even excellent way to start the day, with friendly service to match. The buffet style is particularly appreciated for providing a relatively wide variety of dishes, including a full, sumptuous spread and a complete offering that satisfies most palates. Some guests highlighted the tasty and delicious nature of the food, which includes a balance of Western and moderately spicy dishes. However, there are insights suggesting room for improvement, as a few guests described the offerings as repetitive, basic, or modest, pointing out that the quality of some ingredients could be enhanced. Despite some criticism regarding limited beverage inclusion or certain poor-quality items, the hotel's central location near Kandy's key attractions is a significant draw, encouraging visitors to consider returning. Overall, while the breakfast has its strengths, there remains potential for enhancement to ensure a consistently high-quality experience for all guests.
Dinner
Kandy City Hotel by Earl's offers a dining experience that receives generally favorable feedback from guests. The restaurant is often praised for its very good food, both for dinner and breakfast, indicating a consistent quality in the meals served. Guests frequently note the delicious cuisine, with some highlighting specific dishes such as the outstanding vegetable tempura at the nearby pub. The restaurant, although having issues such as occasional dirty utensils and limited drink options, is typically described as serving nice food with friendly service. Furthermore, the convenience of complimentary dinner and transportation to the hotel adds to the positive dining experience. Despite some criticisms, the restaurant seems to consistently deliver on taste and service, making it a pleasant choice for those staying at the hotel.
Rooms
Kandy City Hotel by Earl's offers a comfortable stay with an array of room options that tend to receive positive feedback for cleanliness, comfort, and convenience. Guests often praise the rooms for being clean and well-maintained, featuring amenities that cater to travelers' needs. The beds are consistently described as very comfortable, enhancing the overall experience. Many reviewers appreciate the spaciousness of some rooms, particularly those with balconies that afford delightful city views.
The rooms are noted for being modern and well-equipped, with the soundproofing and safety measures contributing to a peaceful stay. The hotel's central location in Kandy is an added advantage, offering accessibility at a competitive price.
However, there are occasional mentions of minor issues such as small room sizes or slight signs of wear. Some guests reported unpleasant odors and imperfect outlets but these seem to be isolated incidents compared to the overall positive reception. The luxurious rooms with views stand out among the offerings, although a few visitors experienced discrepancies between their room and online expectations.
In summary, Kandy City Hotel by Earl's seems to provide a reliably comfortable and convenient stay with a focus on cleanliness and practical amenities, though there is room for improvement in consistency and addressing minor flaws.
Beds
At Kandy City Hotel by Earl's, guests frequently mention the comfort offered by the hotel's beds. Many reviewers highlight that the beds are spacious and fabulously comfortable, contributing to a good night's sleep and a peaceful stay. Cleanliness is noted, although there are some concerns about the condition of pillows and sheets with occasional marks, and a few beds being on the smaller side or without adequate blankets. Despite these issues, the overall impression of the sleeping experience remains positive, with guests appreciating the comfort and quiet of their rooms. As for the accommodations, those in easily accessible locations made it convenient for guests to enjoy their stay, but improvements in bedding details could enhance comfort further.
Cleanliness
At Kandy City Hotel by Earl's, guests are drawn to its prime location, just steps away from notable landmarks like the Temple of the Tooth. While the hotel boasts a charming and welcoming ambiance with helpful and friendly staff, opinions on cleanliness are mixed and tend to lean towards the need for improvement.
Some guests find their rooms to be quite clean, modern, and comfortable, appreciating the daily cleaning service and an overall clean atmosphere. However, many reviews point to issues such as dust under beds, dirty carpets, and stained sheets, which detract from the guest experience. The hotel, described as dated, occasionally harbors a pervasive odor throughout, particularly in stairwells and bathrooms. Mold, dirt, and foul smells in the bathroom appear as common concerns, with reports of mold on ceilings and dirt in power switches and air conditioning units.
Despite these drawbacks, the staff's positive attitude and the strategic location of the hotel play significant roles in shaping guests' perceptions, although a comprehensive deep cleaning and some maintenance efforts could enhance the appeal of this property considerably.
Staff
In the bustling city of Kandy, the Kandy City Hotel by Earl's stands out for its remarkable staff who consistently impress with their friendliness and attentiveness. Travelers frequently praise the team's exceptional hospitality, highlighting their accommodating nature and willingness to assist guests with various needs. The reception staff are notably thorough, ensuring that check-in and check-out processes are smooth and efficient. Many reviews reflect the staff's professionalism and kindness, as they go above and beyond to resolve any issues, making guests feel genuinely welcomed.
The ambiance is further enriched by the camaraderie among the housekeepers, which adds a pleasant and caring dimension to the stay. Breakfast staff also contribute to the experience by being friendly and attentive, enhancing the overall guest experience. Despite some criticisms of the hotel’s facilities, the dedication and warmth of the staff shine through, creating a memorable atmosphere for visitors. Whether it’s providing local tips or simply greeting guests with a smile, the team at Kandy City Hotel by Earl's consistently delivers a high level of service that leaves a lasting impression.
Wi-Fi
The WiFi experience at Kandy City Hotel by Earl's presents a mix of feedback from guests. On the positive side, some visitors highlight a good WiFi connection, emphasizing consistent hot water and strong internet as key amenities that met their expectations during their stay. In instances where WiFi issues arose, the hotel staff actively responded by providing solutions such as a signal booster to enhance connectivity within rooms. However, there are several remarks pointing to a temperamental WiFi service, with guests experiencing inconsistent internet availability and delays in receiving access. It is apparent that while the hotel offers some level of reliable connectivity, there is room for improvement to ensure all guests have a seamless online experience throughout their visit.
3 Star
Nestled in the bustling heart of Kandy City, Kandy City Hotel by Earl's offers convenient access to major transport links, being just a short 3-minute drive from the train station. While the hotel fits the standard blueprint for a three-star city business hotel, opinions on value vary among guests. Some find the pricing a bit steep for the experience, suggesting it's not quite up to the mark for a 3-star establishment. Though it might fall short in amenities expected from its rating, those with modest expectations find it an acceptable choice for a stay in Kandy. Despite some comments pointing to a need for a thorough clean and maintenance to lift its somewhat "dirty" feel, travelers value its strategic location in the city. Ultimately, Kandy City Hotel serves as a practical option for those prioritizing location over luxury.
No, Kandy City Hotel by Earl's doesn't have any pool.
No, a spa isn't available at Kandy City Hotel by Earl's.
No, Kandy City Hotel by Earl's doesn't allow dogs.
No, parking facilities aren't available at Kandy City Hotel by Earl's.
No, Kandy City Hotel by Earl's doesn't have a gym.