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Summary of reviewsRadisson Blu Plaza Resort & Convention Centre Karjat offers a serene and luxurious getaway nestled in the lush greenery of Karjat, close to Mumbai and Pune. The resort is praised for its scenic location, providing stunning views of the surrounding ghats and a tranquil atmosphere. The well-maintained facilities, including a beautiful swimming pool and well-appointed rooms, contribute to an overall rejuvenating experience.
The breakfast experience is highly regarded, offering a variety of options and catering to diverse tastes. Guests appreciated the kid-friendly menu and praised both the quality and quantity of the offerings. The staff's politeness and attentiveness added to a pleasant dining experience, although there were minor suggestions for improvement.
Dinner reviews are more mixed with commendation for the quality of Indian dishes and the special efforts made by the staff. However, some guests found the food to be overpriced and occasionally mediocre with suggestions for more variety, especially in non-vegetarian options. The dining experience was noted as inconsistent with differences in quality observed between different days.
Rooms at the resort are generally appreciated for their spaciousness, comfort and aesthetic appeal, particularly the deluxe rooms and suites. Balconies with pool or hill views were highly praised. However, some feedback indicated the need for room upgrades and better maintenance, particularly in the villas, which were not always up to the expected standards.
Cleanliness receives mixed feedback with many guests appreciating the clean rooms and well-kept ambiance, but others pointing out lapses such as unclean windows, cobwebs and poorly maintained areas. The swimming pool was also noted to have cleanliness issues, though it remains a popular feature due to its size and scenic setup.
The staff stands out for their excellent hospitality and attentiveness with many guests noting the warmth and helpfulness of the team across various departments. Specific staff members received commendations for their exceptional service, significantly enhancing the overall guest experience.
The spa at the resort is highly regarded for its peaceful ambiance and high-quality treatments, though some guests pointed out the lack of a sauna for individual use and the high pricing. Booking issues and occasional unaccommodating staff behavior were also noted.
The resort is particularly appealing to families, offering a range of activities that keep children entertained. The kids' play area, fun zone and family-friendly pool are highlights that contribute to an enjoyable stay for families.
Despite its many merits, there are mixed views regarding the resort’s five-star status. Some guests lauded it as a premium property, while others felt it fell short in certain service and cleanliness areas, leading to a varied guest experience.
Overall, Radisson Blu Plaza Resort & Convention Centre Karjat provides a luxurious and tranquil retreat with commendable service, ideal for families and those seeking a break from urban life. Improvements in certain areas could elevate the guest experience to fully meet the high expectations of a five-star resort.
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