5-Star ResortThis 5-star resort offers a tropical retreat with a restaurant and an outdoor pool overlooking Jungut Batu Beach. It boasts spacious rooms, helpful staff, and various activities like snorkeling, diving, and canoeing. Its beachfront location and excellent service make it a top choice.
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Summary of reviews related to the '5 Star' categoryLembongan Beach Club & Resort presents itself as a five-star establishment, but guest reviews suggest that this rating may not reflect the reality of the experience. Many visitors express that the hotel is more akin to a three or four-star property, citing its need for significant upgrades and renovations to match what is typically expected from a five-star resort. The facilities, particularly the bungalows, have been described as tired and disappointing for a hotel claiming a high-end status.
There also appears to be a discrepancy in service when it comes to amenities like pool towels, which guests assumed would be readily available given the advertised allure of the resort's facilities. This has led to frustration, especially when non-paying visitors seem to be prioritized over hotel guests. Comparisons to five-star standards globally have been noted, with some guests suggesting that the hotel’s supposed premium rating does not align with international expectations.
While the location in Indonesia might offer natural beauty and charm, these positives are overshadowed by the shortcomings in meeting the high standards promised by a five-star classification. Guests seeking an authentic luxury experience may not find what they are looking for at Lembongan Beach Club & Resort, based on these reviews.
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