World > Europe > United Kingdom > England > London Greater Area > Hotels in London > Malmaison London

Malmaison London

London , 18-21 Charterhouse Square (Show on Map)

8.1

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in London

Info

Summary of reviewsMalmaison London is a great choice for travelers looking for a comfortable and clean stay in a convenient and well-connected location. The hotel's central yet quiet location, overlooking a leafy park and nestled in a peaceful square surrounded by bars, restaurants and shops, makes it easy to explore London's top attractions. The staff are friendly and helpful and the breakfast has been praised for its quality. The rooms are comfortable, spacious and well decorated with optimized use of space and the bathrooms are incredible. The hotel is also noted for its cleanliness with most guests praising the hotel's cleanliness, describing their rooms as clean and quiet. The staff are welcoming and approachable and the beds are one of the standout aspects of the hotel. While there were some negative reviews regarding the dining experience and some isolated incidents with staff, the vast majority of guests commended the hotel's team for their professionalism, knowledge and willingness to go above and beyond to make your stay enjoyable. Overall, Malmaison London is a beautiful hotel in a great location for exploring the city.
Show more

Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Free Wi-Fi

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Standard Double Room A spacious room with a queen-size bed and a private bathroom with a walk-in shower. This room type cannot accommodate an extra bed.

Club Double Room This spacious room has a double bed and a space to chill out. There is also a private bathroom with a walk-in shower Please note that this room can accommodate 2 adults. Please contact the hotel directly if a child needs to be accommodated in the same room (see Hotel Policies for extra bed charges).

Cosy Double Room This cosy room features a queen bed and a private bathroom. This room type cannot accommodate an extra bed. This room is the perfect size for one adult and comes complete with a luxurious double bed, en-suite bathroom with a powerful shower and all those extra special MAL touches.

Club Deluxe Room This room has a king bed, an area to chill out, air conditioning and en-suite bathroom with rain shower. Please note that this room can accommodate 2 adults. Please contact the hotel directly if a child needs to be accommodated in the same room (see Hotel Policies for extra bed charges).

Signature Suite These spacious suites are furnished with a huge bed, giant Samsung flat screen TV and Soundbar and a comfy couch. And when you need to refresh, you'll be grateful for that super-modern bathroom fitted with over-sized bath, monsoon shower cubicle and luxurious toiletries. Please note that this room can accommodate 2 adults. Please contact the hotel directly if a child needs to be accommodated in the same room (see Hotel Policies for extra bed charges).

About Malmaison London

Show Map

Guest Reviews

8.1

Very Good

Location

The Malmaison London is situated in a convenient and well-connected location, just a short walk away from two underground stations. Guests have praised the hotel's central yet quiet location, overlooking a leafy park and nestled in a peaceful square surrounded by bars, restaurants and shops. From here, it's easy to explore London's top attractions, as all underground lines (including the Elizabeth Line) are within easy reach. The hotel is also located near St. Pancras Eurostar station, making it a great choice for international travelers. Many guests have appreciated the hotel's historical location in Charterhouse Square, which offers a peaceful retreat from the bustling city center. The staff have been described as friendly and helpful and the breakfast has been praised for its quality. Overall, the Malmaison London offers a relaxing stay in a smart and well-situated hotel.

Breakfast

Malmaison London offers a fantastic breakfast with great choices, delicious food and excellent staff. Their English breakfast is freshly made, cooked to perfection and absolutely scrumptious. This lovely experience is served in a neat and perfectly kept location. Although for some guests, the breakfast options can be a bit limited without the additional cheese, ham or cold cuts. There were a few mishaps such as misunderstandings and long wait times, nonetheless the helpful staff did their absolute best to ensure guests felt welcome and received the necessary help needed. The complimentary gift of bottled water and box of chocolates in the room was a nice touch. Overall, the breakfast experience was very good with polite and friendly reception staff.

Dinner

Guests dining at Malmaison London have had mixed experiences. Some were pleasantly surprised by the accommodating staff who customized their orders even if it was not on the menu. One guest even received their food for free. However, others had a negative experience, such as waiting long periods for missing or cold dishes, slow service and poor selection and even poorly made room service sandwiches. Some guests found the restaurant atmosphere to be crowded and dirty while others criticized the dining music. Despite these criticisms, some acknowledged the limited menu offered by the hotel during current pandemic-era dining restrictions and recognized that the staff, though possibly understaffed, made great efforts to cater to guests' needs.

Rooms

Malmaison London offers a great accommodation experience for travelers visiting London. The location is nice and quiet, away from the tourist hustle and bustle and the staff is friendly and helpful. The rooms are comfortable, spacious and well decorated with optimized use of space. The bathrooms are incredible and the lovely decorations and modern designs add an extra touch of luxury to the stay. Although some guests noted that the rooms are small, the hotel makes up for it with lovely views of the park and well-equipped facilities. The hotel provides a quiet and relaxing atmosphere and the rooms are kept clean with top-notch amenities. The only downside is that some guests noted that the lobby and dining areas seemed a bit tired. Overall, the hotel offers a comfortable and clean stay with great location and helpful staff.

Beds

Malmaison London is a hotel that places great importance on the comfort of its guests. According to guest reviews, the beds are one of the standout aspects of the hotel. Guests rave about the comfy beds and pillows with many describing the bedding as of high quality. Some guests did mention that the smaller beds were uncomfortable, but overall, guests seemed very pleased with the bed comfort. The rooms themselves were also described as lovely and spacious with nice furnishings. The hotel staff were said to be welcoming by many guests. All in all, Malmaison London appears to be a top choice for travelers in search of a comfy bed and pleasant accommodations.

Cleanliness

If you're searching for a clean and comfortable hotel in London, Malmaison London is definitely worth considering. Most guests praise the hotel's cleanliness, describing their rooms as clean and quiet. Some even go so far as to say the hotel is absolutely clean everywhere. The contemporary style of the hotel adds to the overall cleanliness factor with many reviews using words like fresh and well-presented to describe their rooms. While a few isolated incidents of things needing cleaning better were reported, most guests seem to have had a great experience in terms of cleanliness. The hotel is also in a great location, close to the Barbican and with lovely views of the park. The staff are noted to be friendly and helpful and while a couple of guests had minor issues with broken bathroom fixtures, these were isolated incidents and did not detract from the overall clean and comfortable experience at Malmaison London. Overall, this is a great choice for travelers looking for a clean, modern hotel in a great location.

Staff

Malmaison London boasts a friendly and welcoming team of staff, who aim to provide you with the best possible experience during your stay. Many guests commented positively on the pleasant attitude and approachable nature of the staff members, who were always on hand to help with anything you need. The hotel's location and comfortable rooms were also much appreciated with many reviewers highlighting the excellent service they received throughout their stay. There were a few negative mentions, including a lack of sufficient staff at times, one rude waiter who turned out to be the hotel manager and a receptionist who was quite incompetent. However, these were few and far between with the vast majority of guests commending the hotel's team for their professionalism, knowledge and willingness to go above and beyond to make your stay enjoyable.

Family

If you're traveling with kids, Malmaison London offers some great options for families. While some reviewers noted having to pay extra for a cot or a foldaway bed, those who did opt for a family room found it to be a pleasant stay. One family noted that they had three children with them and still had plenty of room. While some guests found the rooms noisy or had trouble regulating the temperature in the shower, overall families seemed happy with their accommodations. The only real point of criticism was that some guests found the additional charges for kids' beds or breakfast to be a bit steep - it would be nice to see more reasonable pricing options.

Nightlife

Malmaison London is located in an area which may seem a little quiet, according to some past guests. However, this hotel is situated close to good public transport links making it easy to get to many bars and restaurants in the neighbourhood. For those looking to party, there's the fabric club nearby. The hotel features a cool bar with a great atmosphere, but be warned they do close early. If you're looking to go out to eat, there are some great restaurants in the area, including Smiths of Smithfield which comes highly recommended. While some guests feel the bar lacks atmosphere, others appreciate the excellent bars and restaurants in the vicinity that can be easily accessed from this hotel's convenient location. Overall, Malmaison London is a beautiful hotel in a great location for exploring the nightlife of the city.

4 Star

The Malmaison London is a nice property that offers a good location, just a few minutes away from two tube stations and it's quietly nestled in a green square away from the tourist crowds. The hotel serves a fantastic English breakfast that's freshly made to order, while a continental breakfast is available on a buffet. Although some reviewers were not impressed with the brand and found that the food was below standard for a four-star hotel, overall, the hotel offers a nice place to relax with very good facilities and services. The staff could use some improvement, but the location is great and the hotel is a work in progress that shows potential with a superb environment that offers a comfortable stay.

No, Malmaison London doesn't have any pool.

No, a spa isn't available at Malmaison London.

Yes, Malmaison London welcomes dogs.

No, parking facilities aren't available at Malmaison London.

Yes, Malmaison London has a gym.

More Options