Holiday Inn Luton South - M1, Junction 9, an IHG Hotel
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Summary of reviewsThe Holiday Inn Luton South - M1, Junction 9, an IHG Hotel is a conveniently located lodging option for travellers with easy access to the airport and motorway. While the breakfast received mixed reviews, the leisure facilities, including the swimming pool, were praised for their cleanliness. The staff were friendly and helpful, although some guests had negative experiences with certain staff members. The rooms were spacious but outdated with some in need of upgrades and better maintenance. The hotel's cleanliness also received mixed reviews with some guests finding the rooms and facilities to be very clean and tidy, while others reported dirty and poorly maintained rooms. Overall, the hotel could benefit from some modernisation and improvements, but it offers a comfortable stay at a reasonable price.
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Hotel with EV Charging Stations
Heated Pool Children's Pool Pool Lap Lanes
Hotel with Pool Lap Lanes
Hotel with Children's Pool
Room Types
About Holiday Inn Luton South - M1, Junction 9, an IHG Hotel
Guest Reviews
The Holiday Inn Luton South - M1, Junction 9, an IHG Hotel seems to be the perfect, convenient location for a variety of travel purposes, as noted by an array of guests. Those needing quick access to the airport will find it to be ideal, as well as those with business or work in the area. It's also noted as a great practical location for accessing the M1 and motorway. Additionally, guests have complimented the peacefulness of the area, despite its proximity to major roads. Whether booking last minute or planning a stay in Harpenden, the hotel's easy-to-find location has been consistently praised. Finally, it's worth noting that some reviews are written in French, noting the hotel's proximity to Luton Airport.
Guests at the Holiday Inn Luton South - M1, Junction 9, an IHG Hotel seemed to have mixed reviews about their breakfast experience during their stay. However, the majority of guests found the breakfast to be excellent or very good with a satisfying selection of food and a good variety to choose from. Some guests also found the breakfast to be good value, especially with the cooked breakfast options. There were a few negative comments regarding cold cooked breakfast or cold pastries and some guests found the breakfast to be awful. A nice continental breakfast was also mentioned. One guest was disappointed that they paid for a full English breakfast, which was not available. Another guest mentioned that the restaurant was easy to access without requiring any booking for dinner or breakfast and that the food was very nice. However, one guest found plastic cutlery for breakfast to be totally inappropriate and another mentioned that the staff need to explain the current restrictions. Finally, one guest found the coffee machine in the wrong place, causing a long tailback while trying to get the food.
The Holiday Inn Luton South - M1, Junction 9, IHG Hotel offers spacious rooms that are clean and well equipped. However, some of the rooms are tired, outdated and in need of upgrades. Some guests complained of a lack of functioning air conditioning or heating, mould and wallpaper peeling off the walls. Some rooms were also not ready on time and had issues with the bed, bedding and cleanliness. While some rooms were uncomfortable, other guests found their rooms to be clean, comfortable and with good showers. The hotel needs to update all its furniture and fixtures, as they are worn out and scratched. The bathrooms are small and in need of renovation. Overall, the hotel has a shabby appearance and could do with some modernisation.
Guests of the Holiday Inn Luton South - M1, Junction 9 share a mixed bag of opinions when it comes to the hotel's beds. While some guests found the beds to be comfortable and clean, others had a less pleasant experience. A few guests complained about the beds being too hard or uncomfortable with one remarking that the mattress was awful. One guest also had trouble with their room being cold. However, amidst these negative reviews were positive ones. Some guests found the beds to be comfortable and clean with one guest dubbing the bed 'lit' comfortable. Despite these differing opinions, guests agreed that the hotel rooms were generally clean and comfortable.
The Holiday Inn Luton South - M1, Junction 9 is a hotel with mixed reviews when it comes to cleanliness. Some reviewers found the rooms and facilities to be very clean and tidy with friendly and professional service. However, others reported dirty and poorly maintained rooms, including significant levels of dust, stained toilets and drink splashes up the walls. Some guests also noted a persistent smell of smoke throughout the hotel, even on no smoking floors. While some commented that the decor was a little tired, most agreed that the rooms were clean and comfortable with plenty of hand sanitisers available. Despite some cleanliness issues, the staff were praised for their welcoming and friendly service.
The staff at Holiday Inn Luton South - M1, Junction 9, an IHG Hotel, were praised by reviewers for being friendly and helpful with many guests impressed by their warm and welcoming attitude. While a few guests had negative experiences with some staff members, most found the customer service to be excellent with individuals like Sara, Thomas, Sylwia G, Krzysztof and Karina being especially praised. Some guests noted that the night staff were particularly helpful and many found the staff to be efficient and supportive. Overall, the hotel's staff received high marks from guests for their polite and helpful manner.
While the Holiday Inn Luton South - M1, Junction 9 provides a range of leisure facilities including a gym, steam and sauna, the swimming pool seems to be the star attraction. Reviewers have praised the cleanliness of the pool and gym area, which is a huge plus. However, some guests have expressed disappointment with the pool facilities, citing them as rudimentary. Despite this, others have enjoyed a good swim in the heated pool and families have appreciated the children's pool. Unfortunately, a few guests experienced poor customer service from the pool staff members. Overall, the added bonus of the pool, sauna and steam means this hotel’s leisure facilities are a strong selling point.
Holiday Inn Luton South - M1, Junction 9, an IHG Hotel, is a conveniently located lodging option for travellers. The lobby of the hotel welcomes you with its clean and modern décor. However, the rooms don't live up to expectations and leave much to be desired. The hotel serves basic food that fails to impress guests and the heating system doesn't seem to work. The hotel looks tired and in need of renovation. Several guests reported dirty rooms with extensive wear on walls and furniture that needs replacing. Furthermore, the bathrooms are incredibly small and often dirty with sights of crumbs and dust. The hotel could be better, but it's not all negative as the night staff are helpful and limited food is available after a certain time. All things considered, for the price and despite its ageing corridors, you can say that it's a nice place to stay, although it may not warrant a return visit.
Yes, Holiday Inn Luton South - M1, Junction 9, an IHG Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Lap Lanes.
Yes, a spa is available at Holiday Inn Luton South - M1, Junction 9, an IHG Hotel.
No, Holiday Inn Luton South - M1, Junction 9, an IHG Hotel doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Luton South - M1, Junction 9, an IHG Hotel.
Yes, Holiday Inn Luton South - M1, Junction 9, an IHG Hotel has a gym.
