4-Star HotelThis hotel is located in the heart of Santa Cruz, offering a convenient location near local restaurants and the seafront promenade. It features a pool area for relaxation, and modern rooms. Guests can enjoy a highly-rated breakfast with gluten-free, buffet, and à la carte options. The hotel also offers activities such as a fitness center, game room and spa services.
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Summary of reviews related to the '4 Star' categorySanta Cruz Village Hotel, situated conveniently close to the airport, offers an ideal location with easy access and affordable transportation options. Guests have praised the reasonable prices for food and drinks at the poolside bar, highlighting an enjoyable dining experience. The service at the hotel has been acknowledged as excellent by some visitors, contributing positively to their stay.
However, when it comes to living up to its four-star rating, the hotel appears to fall short in several areas. Many guests have expressed disappointment with the outdated facilities and issues like poorly maintained bedding and bathroom caulking. The cleanliness of rooms and bathrooms did not meet the expectations typically associated with a four-star establishment. Additionally, the absence of basic amenities such as shampoo and shower gel, as well as the lack of a tea and coffee station in rooms, has been noted by visitors.
The breakfast offerings have also been a point of contention, with guests suggesting improvements to match the hotel's star rating. There is a general sentiment that too many essential services and comforts associated with a four-star hotel are lacking. While some former guests felt that the hotel deserved a lower star rating, others weighed the excellent price-quality ratio, emphasizing the budget-friendly aspect of their stay.
Overall, Santa Cruz Village Hotel provides a satisfactory experience in terms of location and service but seems to need enhancements in its facilities and amenities to align with the expectations of a four-star hotel.
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