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Hotel Santo Domingo

Madrid , Calle San Bernardo 1 (Show on Map)

7.5

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Santo Domingo is a 4-star hotel located in the heart of Madrid, making it perfect for tourists looking to explore the city. Its central location allows for easy access to many public institutions, shopping centers and restaurants. The hotel is just a short walk away from Retiro Park and has good access to metro and bus lines. Many guests appreciated the hotel's terraces and vertical garden and its excellent location as it is situated only a few meters away from Gran Via and Plaza España. The staff were found to be friendly and helpful with one guest mentioning the professionalism of a young employee who helped with luggage and arranged taxis. The breakfast was considered good, although some guests noted that the buffet could use more variety, especially with regards to bread. The rooftop pool and terrace located on the 7th floor are highly praised by guests, providing a great place to relax and unwind. The outdoor pool is only open during the summer months, but this information wasn't always clearly communicated. The rooms received mixed reviews with some guests finding them clean and comfortable, while others found them outdated, small and in need of renovation. The cleanliness of the hotel also received mixed reviews with some guests praising it while others found the rooms looking tired with old-fashioned carpets that are not hygienic. However, the majority of guests found the staff to be pleasant and accommodating with the reception staff being especially appreciated. Overall, guests recommended Hotel Santo Domingo for a great stay with clean, comfortable rooms and excellent staff.
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Hotel with Rooftop Pool

The 7th floor of the Hotel Santo Domingo offers an exclusive oasis right in the heart of Madrid. With a saltwater pool, equipped with powerful jets for an invigorating swim against the current, this is a true urban retreat. Guests staying at the hotel are invited to dive into the most "salada" pool in the city, a unique and refreshing experience complemented by panoramic views of Madrid's vibrant central area. Following a revitalizing swim, visitors can retreat to the bar, sipping on a cool drink as they take in the extraordinary cityscape. Open daily during the summer season, from June 1st to September 30th, this rooftop paradise seamlessly transforms into La Terraza del Santo Domingo post-afternoon, establishing itself as Madrid's coolest Sky Bar, where the pulse of the city is felt from a tranquil, elevated haven.

Historic Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Rooftop Pool Panoramic View Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Room Types

Standard Double or Twin Room These individually decorated rooms feature air conditioning and 2 single beds or 1 double bed. They come with a work desk, a flat-screen TV, safe, phone, minibar and free WiFi. The private bathroom includes a hairdryer. Please note that these rooms can be located in the main building or the annex building.

Superior Double or Twin Room with Balcony This air-conditioned room features a private balcony with views of the city. It includes 2 single beds or 1 double bed, and comes with a work desk, flat-screen TV, safe, phone, minibar and free WiFi. There is a private bathroom with a hairdryer. Please note that this room can be located in the main building or the annex building.

Double or Twin Room with Extra Bed This individually decorated room features air conditioning, a flat-screen TV with satellite channels, work desk, minibar, safe, and free WiFi. The private bathroom includes a hairdryer. It includes 1 double bed and 1 extra single bed, or 3 single beds. Please note that this room can be located in the main building or the annex building.

Double Room with Panoramic Views This spacious room features panoramic views. It comes with a large double bed or 2 single beds. Individually decorated, it comes with a bathroom with a shower, bathrobe and slippers. It also has a work desk, flat-screen TV with satellite channels, safe, phone, minibar and free WiFi. Please note that this room can be located either in the main building or the annex building.

Small Double Room This is an air-conditioned room that features a large double bed, work desk, safe and a TV with satellite channels. Each is individually and distinctively decorated, and has a private bathroom with a hairdryer. Free WiFi is available. Please note that extra beds cannot be added to this room. Please note that this room is only available in the ANNEX BUILDING

Suite This spacious suite features a private terrace with views of the city. Individually decorated, it offers a separate seating area, an extra-large double bed, a minibar, work desk, flat-screen TV with satellite channels, and a safe. Free WiFi is available. The private bathroom comes with a hairdryer and a shower with 9 different effects and chromotherapy. A bathrobe and slippers are provided. Please note that this room is located in the main building .

About Hotel Santo Domingo

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Guest Reviews

7.5

Good

Location

Hotel Santo Domingo is a brilliant hotel located in the heart of Madrid, making it perfect for tourists looking to explore the city. Its central location allows for easy access to many public institutions, shopping centers and restaurants. The hotel is just a short walk away from Retiro Park and has good access to metro and bus lines. Many of the guests appreciated the hotel's terraces and vertical garden and its excellent location as it is situated only a few meters away from Gran Via and Plaza España. The staff were found to be friendly and helpful with one guest mentioning the professionalism of a young employee who helped with luggage and arranged taxis. Overall, the hotel offered a perfect location with great access to everything in Madrid, making the value for money ideal.

Breakfast

Many guests of Hotel Santo Domingo have enjoyed the breakfast with some describing it as amazing and even giving it 5 stars. Guests appreciate the perfect breakfast and location of the hotel. Some reviewers have noted that the breakfast buffet could use more variety, especially with regards to bread, but overall the breakfast is considered good. There are also options for those with dietary restrictions or preferences, although a few guests have mentioned that more options for vegans would be appreciated. One guest was disappointed with the lack of non-dairy milk options and the price of breakfast, preferring to eat at local cafes instead. The staff is praised for their helpfulness and respectfulness, although a few guests have had issues with incomplete or uncomfortable rooms.

Rooms

Hotel Santo Domingo offers a mixed experience according to the room reviews. While some liked the clean and comfortable rooms with great bathrooms, ample outlets, refrigerators and safes, others found the rooms to be outdated, small and in need of painting and renovation. Some rooms were dark and had only one small window, but others had excellent views of Plaza Santo Domingo. There were complaints about noisy rooms that were not well soundproofed and about the air conditioning not working properly. Some guests reported cleanliness issues and uncomfortable beds while others enjoyed comfortable mattresses. The staff received mixed reviews, although some guests found them unpleasant. Overall, the location of the hotel was appreciated for its proximity to tourist attractions, while some guests found the room prices quite high given the state of the rooms.

Beds

Hotel Santo Domingo boasts of fantastic location and comfortable beds, according to guest reviews. Although some guests found the beds to be slightly uncomfortable or small, others praised the comfort of the mattresses. Some guests did mention issues with the quality of the pillows or the condition of the mattresses. Additionally, some guests noted noise issues or uncomfortable pull-out beds for extra guests. However, overall, guests seem to be satisfied with the bed situation at Hotel Santo Domingo.

Cleanliness

Guests of Hotel Santo Domingo have varying opinions on the cleanliness of the hotel. While some reviewers praise the cleanliness, others find the rooms looking tired with old-fashioned carpets that are not hygienic. Several guests were unhappy with the bathrooms and found them unclean with visible traces of previous guests. However, some guests found the rooms comfortable and clean and appreciated the excellent views of Plaza Santo Domingo. Some reviewers noted issues with housekeeping, where towels and bed linen were not changed regularly or were dirty. Furthermore, some guests found the bathrooms outdated, which resulted in issues like broken showerheads, moldy tiles and a lack of toilet brushes. Apart from that, many guests appreciated the location, size and comfort of the rooms while some found the rooms and bathrooms small and inconvenient. Overall, there were mixed reviews about the cleanliness of Hotel Santo Domingo, but it appears that efforts are being made to address guests' concerns.

Staff

The staff at Hotel Santo Domingo received high praise from guests with many describing them as friendly, efficient and helpful. Despite a few negative experiences, the majority of guests found the staff to be pleasant and accommodating. The reception staff was especially appreciated with many describing them as excellent. Housekeeping staff were also commended, although a few guests noted that they left hair behind while cleaning. The location of the hotel was also mentioned positively in combination with the staff, making guests feel welcome and well taken care of. Overall, guests recommended Hotel Santo Domingo for a great stay with clean, comfortable rooms and excellent staff.

Pool

Hotel Santo Domingo boasts a beautiful rooftop terrace which offers stunning views and guests love visiting the rooftop bar. The outdoor pool and terrace located on the 7th floor are highly praised by guests, providing a great place to relax and unwind. It should be noted that the outdoor pool is only open during the summer months, but this information wasn't always clearly communicated. Some unlucky guests arrived to find the pool closed. However, despite some instances of disappointment, the overall consensus seems to be that the rooftop area is a major highlight of the hotel.

4 Star

Hotel Santo Domingo is a 4-star hotel offering adequate rooms and facilities, although some guests found the rooms smaller than expected and in need of updates. Despite this, most guests enjoyed their stay and found the hotel to be well-maintained with friendly staff and good overall cleanliness. Some guests mentioned that certain areas, such as the carpets in the rooms, could use a deep cleaning. However, overall, guests enjoyed the hotel's convenient location and would recommend it for its value and comfort.

Rooftop Pool

The rooftop pool at Hotel Santo Domingo offers guests stunning views of their surroundings, earning high praise from past visitors. The terrace is a favorite spot with many describing it as beautiful and providing a great atmosphere thanks to the rooftop bar. The panoramic views from the top are a standout feature with many guests saying they were able to enjoy the surroundings from the comfort of the hotel. Despite some criticism around the prices at the rooftop bar and restaurant, most guests describe the pool as nice and the terrace as wonderful. If you're after a central location with a stunning view, Hotel Santo Domingo's rooftop pool is a must-visit.

Yes, Hotel Santo Domingo has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at Hotel Santo Domingo.

No, Hotel Santo Domingo doesn't allow dogs.

Yes, parking facilities are available at Hotel Santo Domingo.

No, Hotel Santo Domingo doesn't have a gym.

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