4-Star HotelThis hotel provides a restaurant, bar, and room service. It is centrally located in Vitoria-Gasteiz, making it convenient for accessing the city's attractions.
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Summary of reviews related to the '4 Star' categoryNH Canciller Ayala Vitoria presents itself as a 4-star hotel, boasting amenities and facilities that align with this category. Guests have had mixed experiences, particularly highlighting a fantastic breakfast and ideal room cleanliness, which some feel are worthy of the hotel's rating. The NH brand is acknowledged for its good beds and beautiful rooms, maintaining certain 4-star expectations.
However, several reviews suggest that the hotel falls short in various aspects. The room standards and furniture are frequently mentioned as not meeting 4-star criteria with some guests noting small spaces and outdated decor. Cleanliness issues like moldy silicone in bathtubs and other minor defects are pointed out as unacceptable for a hotel of this class, affecting overall satisfaction.
Service efficiency and facilities also drew criticism. The limited number of elevators (only two for a ten-floor hotel), coupled with frequent malfunctions, proved frustrating for many guests, especially during events like the Ironman competition. Additional amenities typically expected in 4-star hotels, such as bathrobes and slippers, were sometimes missing and guests noted a lack of attention to detail, such as the absence of a welcome bottle of water.
While its location and some aspects of the service underpin a relatively high rating, the hotel’s value and facilities are often deemed more fitting for a 3-star establishment. Despite the hotel's advantages, including a good price relative to the 4-star designation, many guests found the overall experience somewhat underwhelming and not fully up to par with the expected four-star standards.
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