4-Star HotelLocated in Bilbao, this hotel offers an outdoor pool, room service, and a restaurant. It features parking, laundry services, and city views, with a spa and wellness center.
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Summary of reviews related to the '4 Star' categoryOccidental Bilbao offers a blend of modern design and promising facilities fit for a four-star hotel, though it appears to have some areas where it falls short of guests' expectations. The hotel’s spotless, very modern room layouts and overall aesthetics receive general praise. Convenient features such as free gym access and business amenities like a business center are appreciated by business travelers and fitness enthusiasts alike. The location, near the old town and away from the city center, is generally seen as positive.
However, the hotel's facilities and services, such as the basic rooms and paid access to amenities like the spa and gym, suggest they are somewhat lacking for what one expects from a four-star property. Some guests mentioned the expensive parking and the price increase without commensurate value. Issues like room cleanliness, disinterested staff and the absence of amenities like coffee machines in the rooms detract from the ideal four-star experience.
While some reviews felt that the hotel is faithful to its four-star rating given its modern amenities and beautiful design, others felt it qualified as four-star only marginally and expected more luxurious offerings for the price. Overall, Occidental Bilbao comes across as a decent, modern hotel that ticks several boxes for a four-star but has enough inconsistencies to make some guests question its rating.
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