Chems Hotel
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Summary of reviewsChems Hotel in Marrakech stands out for its prime location, making it an ideal base for exploring the city. With proximity to major attractions like the Koutoubia Mosque and Jemaa El Fna square, it is conveniently situated for both leisure activities and events such as the Gitex exhibition. The hotel is nestled within beautiful gardens and offers a tranquil escape with a well-maintained pool area, providing a balanced experience of relaxation and adventure. The central location allows easy exploration of the old medina and the modern parts of the city with taxis and other transport options readily available.
Breakfast at Chems Hotel receives mixed reviews. Many guests appreciate the hearty and varied offerings with positive mentions of items like freshly made pancakes. However, the breakfast could benefit from more variety, especially in fresh fruits and vegan options. Criticisms include repetitive choices, absence of freshly squeezed orange juice and occasional shortages of cutlery and food items.
Dinner at the hotel also garners mixed feedback. While some guests praise the freshness and taste of the buffet offerings, others find the dinner experience overpriced and lacking in variety. The restaurant atmosphere has been described as unappealing and occasionally empty, suggesting that improvements in both quality and ambiance are needed.
The rooms at Chems Hotel are noted for their spaciousness and cleanliness with some guests enjoying the pleasant garden views or balconies. Many rooms offer a peaceful retreat with daily cleaning services ensuring a tidy environment. However, the need for urgent renovations is frequently mentioned with issues such as outdated decor, worn furniture and inadequate bathrooms being common complaints. Updated amenities and better maintenance could significantly enhance the guest experience.
While the overall cleanliness of the hotel is generally commendable, reviews point to the aging condition of the facilities. Some areas, such as the common spaces and bathrooms, could benefit from better upkeep. Issues like dirty carpets and old towels have been reported, but the pleasant and accommodating staff often mitigate these drawbacks.
The hotel's staff are generally praised for their friendliness and helpfulness, particularly the housekeeping and cleaning teams. However, some guests have had less satisfactory interactions with the reception staff, citing occasional coldness and lack of attentiveness. Despite these isolated incidents, the staff are largely seen as contributing to a positive and supportive atmosphere.
Free WiFi at the hotel has been a point of contention. While some areas like the reception offer good connectivity, many guests experienced unreliable or nonexistent WiFi in the rooms, necessitating improvements to provide a seamless internet experience throughout the property.
The spa at Chems Hotel receives positive remarks for its beautiful garden surroundings and the quality of the massages with particular praise for the professional and caring masseuses. However, the spa lacks essential amenities and could use enhancements to fully meet guest expectations.
The pool area is a highlight for many guests, who appreciate its large size, cleanliness and the serene environment provided by the surrounding garden. However, occasional maintenance issues like dirty water have been noted.
The tennis courts, although appreciated by some, are not a focal point of the hotel and are in need of better maintenance. Guests looking for top-notch tennis facilities may need to look elsewhere.
Parking at Chems Hotel is generally convenient and secure with free, private options and attentive parking attendants, although some guests have noted areas for improvement in this service.
Overall, Chems Hotel offers a well-located, comfortable stay with opportunities for relaxation. With improvements in certain amenities, services and facility upkeep, the hotel has the potential to deliver an even more enjoyable guest experience.
Categories
Breakfast at Chems Hotel receives mixed reviews. Many guests appreciate the hearty and varied offerings with positive mentions of items like freshly made pancakes. However, the breakfast could benefit from more variety, especially in fresh fruits and vegan options. Criticisms include repetitive choices, absence of freshly squeezed orange juice and occasional shortages of cutlery and food items.
Dinner at the hotel also garners mixed feedback. While some guests praise the freshness and taste of the buffet offerings, others find the dinner experience overpriced and lacking in variety. The restaurant atmosphere has been described as unappealing and occasionally empty, suggesting that improvements in both quality and ambiance are needed.
The rooms at Chems Hotel are noted for their spaciousness and cleanliness with some guests enjoying the pleasant garden views or balconies. Many rooms offer a peaceful retreat with daily cleaning services ensuring a tidy environment. However, the need for urgent renovations is frequently mentioned with issues such as outdated decor, worn furniture and inadequate bathrooms being common complaints. Updated amenities and better maintenance could significantly enhance the guest experience.
While the overall cleanliness of the hotel is generally commendable, reviews point to the aging condition of the facilities. Some areas, such as the common spaces and bathrooms, could benefit from better upkeep. Issues like dirty carpets and old towels have been reported, but the pleasant and accommodating staff often mitigate these drawbacks.
The hotel's staff are generally praised for their friendliness and helpfulness, particularly the housekeeping and cleaning teams. However, some guests have had less satisfactory interactions with the reception staff, citing occasional coldness and lack of attentiveness. Despite these isolated incidents, the staff are largely seen as contributing to a positive and supportive atmosphere.
Free WiFi at the hotel has been a point of contention. While some areas like the reception offer good connectivity, many guests experienced unreliable or nonexistent WiFi in the rooms, necessitating improvements to provide a seamless internet experience throughout the property.
The spa at Chems Hotel receives positive remarks for its beautiful garden surroundings and the quality of the massages with particular praise for the professional and caring masseuses. However, the spa lacks essential amenities and could use enhancements to fully meet guest expectations.
The pool area is a highlight for many guests, who appreciate its large size, cleanliness and the serene environment provided by the surrounding garden. However, occasional maintenance issues like dirty water have been noted.
The tennis courts, although appreciated by some, are not a focal point of the hotel and are in need of better maintenance. Guests looking for top-notch tennis facilities may need to look elsewhere.
Parking at Chems Hotel is generally convenient and secure with free, private options and attentive parking attendants, although some guests have noted areas for improvement in this service.
Overall, Chems Hotel offers a well-located, comfortable stay with opportunities for relaxation. With improvements in certain amenities, services and facility upkeep, the hotel has the potential to deliver an even more enjoyable guest experience.
Hotel with Tennis Courts
Chems Hotel provides tennis courts for guests. It is located on Avenue Houmane El Fetouaki.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
4-Star Hotel
Hotel with Outdoor Pool
About Chems Hotel
License: 40000HT0768
Guest Reviews
Location
Surrounded by beautiful gardens and a well-maintained pool area, the hotel offers a tranquil escape despite being in the heart of the city. The central location allows guests to explore the souks, historical sites and major squares on foot, making it perfect for those who prefer walking tours. Additionally, the peace and quiet of the hotel grounds provide a pleasant contrast to the lively city atmosphere, creating a balanced experience of relaxation and adventure.
Visitors appreciate the seamless access to both the old and new parts of the city with many mentioning that taxis and other transport options are readily available. The hotel's vicinity to the medina, the trendy Hivernage district and various other key points of interest means that all that Marrakech has to offer is just a short walk away. In summary, Chems Hotel's location is frequently highlighted as its strongest asset, providing guests with an excellent base to discover the vibrant culture and history of Marrakech.
Breakfast
However, there are notable areas for improvement. A recurring criticism is the lack of variety and a need for more options, particularly for vegan choices and fresh fruits. Some guests mentioned the repetitive nature of the buffet, which can become monotonous for longer stays. Specific issues such as the absence of freshly squeezed orange juice, mediocre coffee and broken equipment like the coffee machine were mentioned. Additionally, the breakfast service sometimes failed to meet expectations with occasional shortages of cutlery, glasses and certain food items, especially if arriving later in the morning.
Overall, while some guests found the breakfast to be a pleasant and satisfying start to the day, others felt it fell short of a four-star hotel standard, suggesting that a more diverse and consistently high-quality offering would significantly enhance the experience.
Dinner
Additionally, the restaurant atmosphere has been criticized as being sad and unappealing with more servers than customers at times, leading to an empty and unenjoyable dining experience. Despite occasional commendations regarding the deliciousness and affordability of the meals, especially lunch by the pool, the overall consensus suggests significant room for improvement in both the quality and cost of the dining offerings at the hotel.
Rooms
However, a significant number of reviews highlight the need for urgent renovations throughout the hotel. Guests frequently mentioned that the rooms, along with their furniture and decor, are outdated and worn out. Bathrooms, in particular, are often cited as inadequate with issues such as chipped bathtubs, old plumbing and poorly functioning showers and air conditioning. The lack of amenities, such as mini-fridges, coffee makers and functioning TVs, also adds to the disappointment for many visitors.
Additionally, some guests noted cleanliness issues, such as dirty or worn-out towels, dusty carpets and an overall need for better maintenance. The lighting in many rooms is described as dim, making the spaces feel dark and uninviting. Noise insulation also appears to be a problem with thin walls allowing sounds from neighboring rooms to disturb the quiet.
In summary, while Chems Hotel offers spacious and comfortable rooms for some, many areas are in dire need of renovation and better maintenance to meet modern hospitality standards. The hotel's overall experience could be significantly improved with updates to the decor, utilities and amenities.
Beds
However, there is a significant number of reviews indicating that the beds and bedding fall short of expectations. Issues such as uncomfortable or deformed beds, poor-quality bedding and mattresses that were either too soft or had dips in the middle were commonly reported. Some guests experienced beds that were pushed together, resulting in a gap that was uncomfortable to sleep on. Others noted problems like worn-out linens, lumpy pillows and dirty or unmade beds.
Additionally, guests highlighted the inconsistency in bed comfort with some finding the beds firm and acceptable, while others described them as old, hard or broken. The hotel appears to regularly use twin beds pushed together in place of double beds, which some guests found unsatisfactory.
Overall, while some guests did enjoy a comfortable sleeping experience at Chems Hotel, the reviews suggest a need for improved quality and consistency in the bedding and mattresses to enhance guest satisfaction.
Cleanliness
However, the hotel struggles with the aging and worn condition of its facilities. Several reviews note that the common areas, bathrooms and room decor are outdated and could benefit from significant improvements. Issues such as dirty carpets, mold and insufficient attention to detail in room cleaning have been raised. Guests have expressed dissatisfaction with worn and stained linens, old towels and insufficient maintenance of the bathrooms. Additionally, the cleanliness of common areas like corridors and sunbeds appears to be lacking with reports of dust and grime being common.
Despite these drawbacks, the hotel staff is often described as pleasant and accommodating. With improved maintenance and attention to detail, the Chems Hotel has the potential to significantly elevate its guest experience. For travelers prioritizing location and basic comfort over luxury amenities, the hotel remains an option to consider.
Staff
However, some visitors experienced less satisfactory interactions, particularly with the reception staff, who were occasionally described as cold, unwelcoming and sometimes even unfriendly. Instances of intrusiveness and a lack of attentiveness were noted, suggesting areas for improvement in customer service and responsiveness. Despite these negative experiences, the majority of guests seemed to appreciate the overall efforts and warmth of the Chems Hotel staff, indicating that while there are improvements to be made, the hotel largely succeeds in providing a friendly and supportive atmosphere for its guests.
Wi-Fi
However, many reviews highlighted significant issues with the WiFi. A common complaint was the lack of reliable WiFi in the rooms; many guests noted that the connection was weak, intermittent or completely unavailable in their accommodations. A considerable number of reviewers described the WiFi service as poor, very weak or even catastrophic. This unreliability extended to frequent signal interruptions and intermittent connectivity, making it difficult for guests to stay connected. The problem seemed to concentrate predominantly in the rooms, where the WiFi service was almost non-existent, forcing guests to rely on the reception or pool areas for internet access.
Overall, it appears that while certain areas of the hotel offer satisfactory WiFi service, there is a significant need for improvement in the rooms to ensure a seamless internet experience for all guests.
Spa
Despite these positive aspects, some reviews indicate areas for improvement. The spa lacks essential amenities and facilities, leaving some guests unimpressed with the overall environment. Comments noted the absence of air conditioning and unappealing aspects of the massage parlor. Additionally, communication within the spa services was seen as inadequate, possibly affecting the overall guest experience.
Overall, while the massages and personal care are praised, the Chems Hotel spa could benefit from enhancing its facilities and amenities to fully meet guest expectations.
Pool
The pool's maintenance generally receives positive feedback with several guests noting that it is well-kept and clean. However, there are occasional mentions of cleanliness issues, such as green or dirty water and insufficient maintenance, which detracts from the overall experience for some visitors.
Despite these sporadic concerns, the majority of visitors seem to enjoy the pool, appreciating its size, the available sunbeds and the overall aesthetic appeal of the area. Some reviews highlight the beautiful view of the Koutoubia from the poolside, adding an extra layer of charm to the hotel's outdoor amenities.
In summary, the pool at Chems Hotel is frequently celebrated for its pleasant and spacious design, although attention to consistent maintenance could enhance the guest experience further. The pool, coupled with the lovely garden area, provides a relaxing retreat that many guests find delightful and enjoyable.
Tennis
Parking
However, several guests have pointed out areas for improvement. The number of parking spaces is limited, making it inconvenient for those who arrive later or during peak times. Some guests have experienced crowded conditions and on rare occasions, reserved spots being given away. The parking area also reportedly needs renovation and can appear worn.
Motorcycle riders should be aware that they might be asked to park outside the main lot, as motorcycles have been considered a disturbance. The parking lot lacks a car shelter, leaving vehicles exposed to direct sunlight, which might be a concern for some visitors.
Overall, while the hotel offers free and secure parking options, it could benefit from addressing the limited and sometimes overcrowded spaces to enhance guest satisfaction.
Family
The pool was particularly noted as a favorite among kids, adding to the overall positive experience. Despite some comments about older furniture in the rooms and occasional maintenance issues, the general sentiment leaned towards satisfaction with the accommodation. Many families found the large family rooms comfortable and ideal for their needs.
The hotel’s strategic location allows easy access to Marrakesh without the need for taxis, adding an element of convenience to the family stay. Chems Hotel comes recommended for those looking for a nice, family-oriented hotel and is especially appreciated for its friendly atmosphere.
4 Star
The quality of service has also been criticized, notably at the reception and during breakfast, which several reviews describe as inadequate with limited variety. Additionally, some guests experienced rude staff encounters and irregular payment practices. Despite being advertised as a four-star establishment, essential offerings like reliable Wi-Fi and timely room readiness fall short, occasionally leaving guests dissatisfied.
Overall, while the Chems Hotel provides basic necessities and can be considered acceptable if priced around £60 per night, its claim to a four-star status does not hold up against the frequent and consistent guest feedback suggesting it operates more as a three-star facility, if not lower. Some positive remarks are sprinkled within the reviews, particularly from repeat visitors, but these are overshadowed by the general consensus that the hotel requires substantial improvements to meet the advertised standards.
Business
The reception staff has been observed as not very welcoming, which could influence the stay for business guests negatively. Yet, the manager is seen as efficient and capable of handling complaints well. While excursions from the hotel are competitively priced and of good quality, they are more geared towards leisure than business needs.
In conclusion, while Chems Hotel can be considered for short business stops or specific meetings, potential guests should be aware that it does not comprehensively cater to business travelers, especially those in need of robust business services and a conducive working environment.
Outdoor Pool
While the pool is generally well-maintained and cleaned daily, there have been occasional concerns about cleanliness with some guests mentioning dirty water and the need for renovations. However, the pool's size and lovely lawn area next to it receive high marks. The poolside loungers could use some updates as mentioned by visitors, but overall, the outdoor pool area remains a favorable aspect of the hotel, making it a comfortable and picturesque place for guests to relax.
Romantic
The hotel promotes a pleasant stay with warm colors contributing to a cozy and inviting environment. Guests frequently mention that it’s perfect for romantic getaways and breaks. However, it should be noted that some reviews highlight concerns about cleanliness, indicating that while it is generally good for couples, there might be occasional inconsistencies.
Overall, Chems Hotel seems to be a charming place for lovers seeking a romantic and relaxing stay in a well-situated location, ideal for peaceful nights.
Yes, Chems Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Chems Hotel.
No, Chems Hotel doesn't allow dogs.
Yes, parking facilities are available at Chems Hotel.
No, Chems Hotel doesn't have a gym.
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