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Summary of reviewsThe Royal Crown Hotel Marsa Matruh enjoys a prime location that garners high praise from guests. Nestled in the city center, it provides convenient access to various services, including shops, banks, hospitals and restaurants. Guests appreciate its proximity to the corniche, which offers spectacular sea views and an inviting beach atmosphere. This blend of vibrant city life and tranquil coastal scenery ensures a seamless and enjoyable stay.
The rooms at the hotel offer pleasant sea views from the balconies and are often noted for their cleanliness and nice scent. However, the amenities and maintenance require significant improvements. The absence of air conditioning in most rooms, outdated furniture and poor soundproofing detract from the overall experience. Bathrooms face criticism for broken fixtures and inadequate sealing, while the lack of daily cleaning and essential items further diminish comfort. Despite these issues, the cleanliness and views provide a positive aspect to the overall room experience.
Cleanliness across the hotel receives mixed reviews. While the attentive staff maintains general cleanliness and promptly collects garbage, there are complaints of rooms not being initially clean and a lack of daily cleaning services. Despite these challenges, requested cleaning services prove to be efficient when called upon, contributing to a generally good standard of cleanliness overall.
The hotel's staff shine as a key highlight, consistently praised for their exceptional service and demeanor. Guests frequently commend their politeness, helpfulness and attentiveness. Specific staff members, including Hossam and Hassan, are recognized for their respectful and friendly interactions. The reception team, in particular, is noted for their courteous service, ensuring all guest requests are promptly addressed. The cooperative and kind atmosphere fostered by the staff leaves a lasting, positive impression, making the hotel's hospitality a standout feature.
Overall, the Royal Crown Hotel Marsa Matruh stands out for its ideal location and superb staff service, despite needing improvements in room amenities and maintenance.
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