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Summary of reviewsHoliday Inn Express Harlow by IHG, garners primarily positive reviews across various categories, making it a favored choice for budget-conscious travelers. Centrally located in Harlow town centre, the hotel is highly praised for its strategic placement near shopping centers, restaurants and public transport, making it an ideal hub for exploring the area and accessing major roads like the M11. While some mention challenges due to ongoing roadworks and the somewhat rundown surrounding area, the majority appreciate the convenience and value for money.
Guests frequently commend the breakfast offerings, describing them as excellent and delicious with a good variety of hot and cold options. Although a few noted a lack of variety for vegetarians and occasional issues with food running out quickly, the generally positive sentiment emphasizes the breakfast as a strong point.
The dinner service receives mixed reviews. Some guests enjoy the quick and delicious meals, specifically praising dishes like the gammon and pineapple and Angus burger. However, the limited menu, early closing time and occasionally pricier dishes receive some criticism, along with occasional service hiccups.
Room reviews tend towards the positive, highlighting the comfort, cleanliness and spaciousness of the accommodations. Families appreciate the larger room sizes and amenities like sofa beds and travel cots. Minor issues, such as small bathrooms, occasional dust and the absence of fridges, are mentioned but do not overshadow the overall positive feedback.
Cleanliness is consistently praised with both rooms and common areas described as spotless and well-maintained. The staff's friendly and helpful demeanor further enhances the experience, leaving a lasting positive impression on guests. Specific employees are often highlighted for their exceptional service.
The hotel's Wi-Fi generally receives favorable comments for being fast and stable, though some guests experience occasional reliability issues, particularly on the first floor. Parking experiences are mixed; while some find it decent and reasonably priced, others mention limited spaces and issues with the nearby multi-story car park.
Families find the hotel accommodating with spacious rooms and facilities suited to children, contributing to a positive stay. However, there is room for improvement in optimizing family room arrangements and addressing minor disruptions like children running in the corridors.
The beds receive mixed feedback; many guests find them comfortable, while some report issues with bed size and sofa beds. Despite the occasional negative comments, the overall comfort of the beds is generally satisfactory.
As a three-star hotel, Holiday Inn Express Harlow delivers a solid experience. The aesthetic may lean towards budget, but the clean, modern design, spacious rooms and standard amenities like included Wi-Fi and a good breakfast offer good value for money. While minor issues are noted, the hotel's central location, cleanliness, friendly staff and convenience make it a practical choice for short and extended stays alike.
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