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Summary of reviewsPremière Classe Cherbourg - Tourlaville receives mixed reviews but stands out positively in several key areas. Its strategic location in an industrial area makes it ideal for both business travelers and tourists exploring Cherbourg and the north of the English Channel. Guests appreciate its proximity to the city center, ferry port, railway station and local amenities, along with easy access and ample parking. Although the industrial backdrop and limited nearby dining options present some drawbacks, its overall convenience is well-regarded.
The hotel's breakfast is frequently praised for being hearty, fresh and varied, offering good value for the price. Guests particularly enjoy the delicious croissants and clean breakfast area, which contribute to a satisfying morning experience despite minor critiques on bread quality and lack of fruit.
Room quality receives mixed feedback. Guests positively note the cleanliness, warmth and sufficient bed sizes with spacious and tidy rooms for travelers heading to the port. However, issues like small, cramped rooms, poor heating and ventilation, dilapidation and general maintenance concerns are common. Problems with soundproofing, stained sheets and bathroom layouts also detract from the experience. Some guests find the accommodations satisfactory, while others see a need for significant refurbishment and maintenance improvements.
Cleanliness reviews are varied. Positive remarks highlight clean, tidy spaces, comfortable bedding and fresh towels, providing a pleasant stay. However, significant concerns about dust, dirty floors, unclean bed linen and more severe issues like bed bugs and cockroaches suggest that cleanliness standards are inconsistent.
The staff at Première Classe Cherbourg - Tourlaville receive frequent commendations for their friendliness, professionalism and attentiveness, contributing positively to the guest experience. While availability and occasional unprofessional behavior are noted, overall, the team is appreciated for their customer service and smooth check-in process.
Free WiFi quality is inconsistent. While some guests mention good internet connectivity, others report issues like weak signals, slow speeds and blocked websites. This suggests the need for improvement in connectivity for a more reliable guest experience.
Parking receives positive feedback for being large, spacious, free and conveniently located close to the car ferry. Guests appreciate the ample room, although it may not be suitable for larger vehicles, it generally meets most guests' needs.
Beds are generally comfortable and offer good bedding. Many guests note the spaciousness and satisfactory quality of the mattresses, although some find them too hard or narrow. Overall, the general consensus leans towards a comfortable sleeping experience.
In summary, while Première Classe Cherbourg - Tourlaville excels in location, breakfast, staff service and parking, it has areas that require improvement, particularly in room maintenance and cleanliness.
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