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Summary of reviewsKyriad Nancy Ouest - Laxou is favorably situated near the A31 highway, making it highly convenient for travelers, especially those en route to other destinations or attending events at the nearby Zenith Nancy concert hall. Despite its proximity to major routes, the hotel maintains a quiet atmosphere, particularly when windows are closed. The ease of access from the city center via the T2 bus and ample free parking add to its appeal. Positioned within a commercial area, it serves as a practical stopover without excessive noise disturbance, offering comfort at competitive rates.
The breakfast offerings at the hotel are generally well-received with guests highlighting its variety, ample quantity and quality. The buffet includes a broad selection from fresh rolls and fruit to pancakes and fresh orange juice and the staff's friendly and welcoming demeanor enhances the dining experience. However, there are occasional mentions of slow restocking and limited choices for some guests.
Dinner options receive mixed feedback. While the hotel’s restaurant offers good quality, hearty meals, including dishes like pizzas that come highly recommended, its irregular operating hours can be a hassle. Guests often find the restaurant closed on weekends, holidays and sometimes even on weekdays, pushing them to seek dining alternatives, which are not always nearby. When open, the menu is limited and can be pricey for the quality offered.
Room cleanliness and comfort are notable strengths of Kyriad Nancy Ouest - Laxou. Particular praise goes to the cleanliness and spacious bathrooms. However, some rooms feel cramped and could benefit from updates, particularly older bathrooms that sometimes show signs of mold. Issues with malfunctioning air conditioning, inadequate power outlets and poor soundproofing are also noted, although the reasonable pricing of the rooms mitigates some of these concerns.
Cleanliness overall is commendable with rooms and facilities generally meeting high standards despite some minor issues such as moldy bathroom tiles and dusty duvets. The hotel maintains a friendly and clean atmosphere, supporting good value for money.
The staff at Kyriad Nancy Ouest - Laxou are frequently praised for their friendliness, professionalism and helpfulness. The welcoming and accommodating nature of the personnel significantly contributes to a positive guest experience with staff proficient in English and ensuring smooth operations.
The hotel's WiFi service, however, leaves much to be desired. Guests often report unreliable, slow or non-functional internet, which contrasts with the otherwise positive experiences.
Parking at the hotel is a standout feature with guests appreciating the convenient, well-lit and spacious lot. The availability of free parking and both ground and underground options adds great value, making it stress-free for guests who travel by car.
The bedding quality gets predominantly positive reviews with many guests finding the beds comfortable and conducive to a restful sleep. Despite occasional issues like overly firm mattresses or aged bedding, the overall comfort contributes positively to the stay.
Kyriad Nancy Ouest - Laxou positions itself as a practical choice for budget-conscious travelers. While some feel the hotel could improve in areas such as soundproofing, decor and room maintenance, it provides a decent option for short stays or stopovers.
The hotel's dog-friendly policy is appreciated by pet owners, allowing dogs for an additional fee and providing pet-friendly rooms. Although dogs are not permitted in the restaurant, they can dine with their owners in-room, ensuring a comfortable experience for both guests and their pets.
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