City Express Plus by Marriott Ciudad de Mexico Interlomas

Mexico City 19.39258800, -99.28109100 , Av. Palmas Hills 1-2, Valle De Las Palmas, Interlomas (Show on Map)
8.3
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsCity Express Plus by Marriott Ciudad de Mexico Interlomas is celebrated for its exceptional location in a modern and safe area, appreciated by guests for its convenience to both the bustling Paseo Interlomas and medical facilities such as Hospital Angeles. While navigating to the hotel can be slightly challenging, its strategic position offers an easy base for exploring the city.

The hotel rooms receive praise for their comfort, cleanliness, and aesthetic appeal. Guests highlight the quality of the beds and pillows, contributing to a restful sleep experience. Despite some feedback about small bathrooms and occasional noise, the general consensus favors the rooms, especially for short stays.

Cleanliness is a strong point, with many visitors commending the hotel for its clean and contemporary environment. While there are isolated reports of cleanliness issues, the overall impression is of a well-maintained space meeting the needs of most travelers.

The hotel's staff stands out for their attentiveness and friendliness, providing excellent service that enhances the guest experience. Although there are occasional mentions of less favorable encounters, the overall service delivery is generally considered positive.

The breakfast offering receives mixed reviews, with some guests satisfied with its completeness while others desire more variety and value for the price. Despite criticisms about food quality and area upkeep, the breakfast service staff are praised for their great service.

Parking services could benefit from improved communication and accessibility, as guests have noted issues with unclear fees and challenging navigation. The available valet service operates independently, adding to mixed feelings about parking reliability.

In summary, City Express Plus by Marriott Ciudad de Mexico Interlomas provides a comfortable stay in a prime location, with commendable room quality and attentive service from its staff, creating a generally positive experience for visitors.
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4-Star Hotel

Room Types
King Room The spacious double room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

Double Room with Two Double Beds The spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. This double room features a flat-screen TV with cable channels. The unit offers 2 beds.

Superior King Room with Sofa Bed Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

King Suite with Sofa Bed and Balcony The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony, this suite also features a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.

Guest Reviews
8.3
Very Good
Location
City Express Plus by Marriott Ciudad de Mexico Interlomas boasts an exceptional location that garners significant praise from guests. Situated in a modern, safe area, it serves as a convenient hub for various activities, whether one is visiting family or attending events in the Interlomas and Tecamachalco areas. The proximity to Hospital Angeles is a notable feature, making it an ideal choice for those needing easy access to medical facilities. Additionally, it is near the bustling Paseo Interlomas, providing guests with a plethora of shopping and dining options in nearby malls and food courts.

The hotel is embedded in a complex of offices and restaurants, offering everything at hand, enhancing the convenience of the stay. While the location is often described as very good and excellent for many activities, some guests have noted that navigating to the hotel can be a bit confusing. Nonetheless, the seamless blend of comfort and accessibility seems to outweigh these minor inconveniences. Overall, the strategic position of City Express Plus by Marriott ensures a comfortable and practical accommodation experience for visitors looking to explore the city efficiently.

Breakfast
City Express Plus by Marriott Ciudad de Mexico Interlomas offers a breakfast experience that has received mixed reviews from guests. While some guests appreciate the good service at breakfast and find the offerings satisfying, describing the breakfast as quite complete, others express disappointment with the limited options available. The breakfast consists mainly of basic items such as scrambled eggs, bread, ham, and chilaquiles, similar to other City Express hotels. Some guests find this continental breakfast sufficient, appreciating more than a basic spread without being overly expansive.

However, many guests feel that the breakfast does not match the value they expect, considering the high price of the room. Suggestions for improvement include adding more variety, such as scrambled eggs, and extending breakfast hours on Sundays and holidays. Some guests have had negative experiences with the breakfast area, citing issues such as the food being cold or spoiled and the area being dirty or poorly attended. Despite these criticisms, a few reviews highlight that breakfast service staff are great, which adds a redeeming aspect to the overall experience.

Rooms
City Express Plus by Marriott Ciudad de Mexico Interlomas has been praised for its comfortable, clean, and aesthetically pleasing rooms. Guests have appreciated the combination of colors and the good views from the rooms, adding to the overall ambiance. The beds and pillows have been singled out for providing a restful sleep experience, and room service is noted for its swiftness. However, some guests pointed out that the bathrooms are small with low-pressure showers and that the rooms, while nice, can be noisy due to thin walls. The size of the rooms has received mixed feedback, with some describing them as spacious and others finding them quite small and basic for the price, with limited closet space. Despite this, the rooms are deemed nice for short stays, with cleanliness being generally commendable. An included breakfast buffet and friendly staff contribute positively to the guest experience.

Beds
The guest reviews for City Express Plus by Marriott Ciudad de Mexico Interlomas generally highlight the comfort of the beds, with many guests finding the beds to be very comfortable and even super comfy. Comments frequently mention the excellent quality of the beds and pillows, suggesting an overall sense of delight regarding sleep comfort. While some guests do note that the mattresses are quite hard and liken them to stones, this seems to cater to personal preference, particularly for those accustomed to firmer surfaces. Despite a few negative remarks about the firmness and the quality of the pillows, the overall impression remains positive, pointing to a mostly satisfying sleep experience. The hotel's cleanliness and friendly staff also contribute positively to the guests' stay.

Cleanliness
The City Express Plus by Marriott Ciudad de Mexico Interlomas receives mixed reviews regarding cleanliness, though the positive aspects prevail. Numerous guests commend the hotel for being clean and new, describing it as very clean, spotless, and appealing. Some even highlight the establishment as sparkling clean and contemporary. The positive remarks are reinforced by mentions of superb cleanliness across the hotel, creating a generally favorable impression for visitors who value hygiene.

However, there are occasional instances where room cleanliness did not meet expectations, such as reports of dirty bathrooms on arrival and unclean bedding. Some reviews mention that there is room for improvement in maintaining consistent cleanliness standards. Despite these occasional remarks, the prevalent theme is a clean and visually appealing environment for hotel guests. Overall, City Express Plus by Marriott Ciudad de Mexico Interlomas shows a strong commitment to cleanliness, meeting the needs of many travelers.

Staff
City Express Plus by Marriott Ciudad de Mexico Interlomas boasts an impressive staff that has won the hearts of many guests with their friendliness and attentiveness. Numerous reviews highlight the excellent attention provided by the front desk staff, describing them as very friendly and extremely helpful. The transportation staff, bellboys, and restaurant personnel also receive praise for their kindness and for going the extra mile to ensure guest satisfaction. This dedication to service is consistently noted, contributing significantly to the overall positive experience reported by visitors.

However, there are mentions of less favorable encounters, with some guests experiencing perceived shortcomings in hospitality and proactive service, occasionally pointing to isolated incidents of rudeness or issues, such as difficulty obtaining invoices. These instances, while notable, are overshadowed by the positive remarks that depict a generally attentive and amiable team determined to enhance the guest experience.

Parking
Guests of City Express Plus by Marriott Ciudad de Mexico Interlomas have shared some insights regarding the hotel's parking situation. While there are conveniences such as valet parking, it's important to note that this service is independent of the hotel and has mixed reviews concerning its reliability. A common sentiment among guests is the lack of clear communication about parking fees, which are additional to the stay. Charges can vary, and guests have expressed dissatisfaction with not being informed of these fees upon arrival. Additionally, locating the entrance to the parking area has been reported as challenging due to inadequate signage, both outside the hotel and within the facility. Overall, guests suggest improvements could be made to enhance the accessibility and communication surrounding parking services at this property.


No, City Express Plus by Marriott Ciudad de Mexico Interlomas doesn't have any pool.

No, a spa isn't available at City Express Plus by Marriott Ciudad de Mexico Interlomas.

No, City Express Plus by Marriott Ciudad de Mexico Interlomas doesn't allow dogs.

Yes, parking facilities are available at City Express Plus by Marriott Ciudad de Mexico Interlomas.

Yes, City Express Plus by Marriott Ciudad de Mexico Interlomas has a gym.

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